Jr. Technical Support Representative

You should possess excellent communication skills as it is a key requirement for this role. Previous experience in an international process would be beneficial. A graduation degree is mandatory for this position. Both freshers and experienced candidates are welcome to apply, especially those with voice process experience and are comfortable with rotational shifts. Qualifications and Skills needed for this role include strong communication skills, problem-solving ability, empathy, patience, adaptability, active listening, time management, and conflict resolution. Your role will involve providing exceptional customer service to clients via phone, email, and chat. You will assist customers with account-related inquiries, resolve issues, handle complaints, and provide appropriate solutions to ensure customer satisfaction by understanding their needs and building rapport. Accurate record-keeping of customer interactions and transactions is essential. Desired Skills and Experience include communication skills, problem-solving, empathy, patience, time management, conflict resolution, adaptability, and attention to detail. The ideal candidate should be a fresher or experienced professional from the Tricity (Chandigarh, Mohali, and Panchkula) area. You should be able to commute to the Mohali office and display attributes such as hard work, competitiveness, and a drive to excel in this role. Education required is a Bachelor's degree, and preferred experience includes 1 year in lead generation, sales, and a total of 1 year of work experience. Incentive plans are also part of the job benefits. This is a full-time position with night shifts, and the work location is in person.,