Jr. Operation Executive

Role Overview

We are seeking a motivated and detail-oriented person with 1+ years of experience to join our team. This role involves managing client inquiries, maintaining accurate records of interactions, and efficiently scheduling appointments and follow-ups. You will play a pivotal role in fostering strategic collaborations, driving sectoral engagement, and ensuring high-value outcomes for our clients and partners.

Key Responsibilities:

• Provide information, address queries, and generate interest in our services and programs.
• Explain our therapy services, session formats, and pricing to potential clients.
• Assist clients in booking appointments with therapists.
• Build rapport and create interest through engaging, professional conversations.
• Convince leads to take the next step, such as attending a session or webinar.
• Communicate with registered webinar candidates via calls, WhatsApp, and email.
• Maintain logs and update lead records regularly.
• Schedule appointments and coordinate follow-ups to ensure seamless service delivery.
• Address client concerns and provide accurate information about services.
• Collaborate with the marketing and admissions teams to achieve daily and weekly targets.
• Contribute to building and nurturing long-term client relationships.

Required Skills:

• Excellent verbal communication in English (Hindi proficiency is a plus).
• Strong, convincing, and interpersonal skills.
• High confidence and a positive attitude while speaking over the phone.
• Strong client relationship management and coordination skills.
• Basic computer knowledge (Google Sheets, CRM, etc.).

Qualifications:

• Graduated in any discipline.
• 0-3years of experience in (inbound/outbound), client relationship management, or customer service preferred.
• MBA preferred, with a specialization in Marketing, Human Resources, Operations, or Business Strategy (an added advantage).

Work Timings:

• 10:00 AM – 7:00 PM, Monday to Saturday
• Salary: ₹15,000 – ₹35,000 per month
• One Sunday per month will be a working day, with a compensatory day off provided on the following day
• Work from Office – HSR Layout, Bangalore

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Application Question(s):

• Female

Experience:

• Customer support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Location:

• HSR Layout, Bengaluru, Karnataka (Preferred)

Work Location: In person