Job
Description
The Kenko Revolution AI is transforming our lives, making health a priority. In the next decade, fitness and wellness will become a $10 trillion industry, with personalized longevity routines helping people live past 100. But fitness business owners are struggling marketing is complex, operations are overwhelming, and growth feels out of reach. Kenko is changing that. We free business owners to focus on their craft while AI handles front desk tasks, sales, and customer engagement getting more reviews, converting leads, and retaining members. By uniting marketing, operations, and customer experience into one AI-powered platform, Kenko is making fitness entrepreneurship effortless just like Shopify did for e-commerce. Our missionTo power 100,000 fitness wellness businesses worldwide. Responsibilities Develop and maintain deep expertise in Kenko s product offerings, including features, functionality, and capabilities. Lead data migration efforts for customers transitioning from other systems ensuring data is accurately understood, mapped, and securely migrated into Kenko. Drive and contribute to onboarding and migration automation initiatives to improve customer onboarding speed and experience. Collaborate with customers to understand their website and app requirements, and ensure timely development and deployment aligned with those needs. Take full ownership of the onboarding timeline, including adherence to the committed go-live date and proactive tracking of customer progress to ensure timely completion. Create and maintain product documentation such as user guides, FAQs, and knowledge base articles to support both customers and internal teams. Work closely with the Customer Success team to help customers maximize product adoption and achieve their business goals. Contribute to the development of training materials, including videos and step-by-step guides, to support effective product onboarding and usage. Continuously improve onboarding processes and workflows by incorporating customer feedback, tracking product changes, and staying aligned with industry best practices to deliver a seamless experience. Requirements Minimum 1 - 2 years SaaS experience Excellent communication skills - both oral and written Data-driven mindset and excellent analytical skills is a must Excel proficiency is a must Demonstrated Data / Analytics experience Being technically adept, and the ability to pick up and learn new products, tools, and technology Good interpersonal skills and ability to collaborate with various cross-functional teams to solve business and tech problems. Ability to act in a responsive and sensitive manner to all customer inquiries Great phone, chat, and email etiquette Willing and available to work in US time zone Team player to collaborate with the Sales and CSM team Our history and background Our leadership team has worked at elite organizations and startups like JP Morgan, Shiprocket, and MagicPin; and is passionate about making physical and mental health more accessible. We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks CleverTap. Website - https://www.bookeeapp.com/ LinkedIn - https: / / www.linkedin.com / company / bookeeapp /
