The Kenko Revolution AI is transforming our lives, making health a priority. In the next decade, fitness and wellness will become a $10 trillion industry, with personalized longevity routines helping people live past 100. But fitness business owners are struggling marketing is complex, operations are overwhelming, and growth feels out of reach. Kenko is changing that. We free business owners to focus on their craft while AI handles front desk tasks, sales, and customer engagement getting more reviews, converting leads, and retaining members. By uniting marketing, operations, and customer experience into one AI-powered platform, Kenko is making fitness entrepreneurship effortless just like Shopify did for e-commerce. Our missionTo power 100,000 fitness wellness businesses worldwide. Responsibilities Be a passionate advocate for all members of Kenkos community and listen attentively to their feedback so we can positively influence how we interact with them, and provide actionable insight to the rest of the company that directly impacts how Kenko works Deliver stellar operations outcomes according to agreed service level agreements: ensuring we achieve the best customer outcomes for the most complex and difficult support issues our businesses encounter, and ensuring our customer success metrics stay green, operate efficiently, and maintain the highest level of quality Serve as the primary point of contact for customers, building strong relationships and understanding their business needs and goals. Continuously assess and understand the customers needs, challenges, and objectives. This involves regular communication and check-ins Collaborate with the customer to create a long-term success plan, outlining how they can continue to derive value from the software over time Develop and maintain an in-depth understanding of Kenko s offerings, including its features, functionality, and capabilities Track customer engagement and product usage to identify opportunities for improvement and to ensure customers are deriving value from Kenko Anticipate and address customer issues and concerns before they become significant problems, including technical support and troubleshooting Act as a conduit for customer feedback, gathering insights, feature requests, and suggestions, and conveying them to the Product team Ensure customer subscriptions are renewed by demonstrating the ongoing value of Kenko and addressing any potential obstacles to renewal Identify satisfied customers who can serve as references or advocates for the product. Encourage satisfied customers to become advocates by providing testimonials, referrals, or participating in case studies. Cultivate these relationships Develop and execute strategies to reduce customer churn and increase retention, including identifying and addressing at-risk customers Work closely with Sales, Marketing, Product, and Support teams to ensure a coordinated approach to customer success Create and maintain customer success resources, including best practice guides, case studies, and other educational materials Continuously contribute towards adapting and improving processes and workflows based on customer feedback, industry trends, and product updates to ensure best in class and seamless customer experience Requirements 3+ years of proven experience, whether it be in a start-up, bank, or consultancy, you are someone who loves driving change in a fast-paced environment Experience with processes, systematic organisation, and delivering high-quality customer service Experience working in a Customer Support, Call Quality, Learning Development / Training team is a plus but not necessary Project management experience. Proven ability to manage a program of work from beginning to end Logical mindset. Making decisions and sound business judgement through strong analytical thinking and a commercial / operational mindset Demonstrated Data / Analytics experience; Excel proficiency Exceptional writing and verbal communication skills Willing and available to work in US time zone Our history and background The wellness industry is poised to become the third-largest in the world. Yet, most businesses are stuck in outdated models, unprepared for the AI-driven transformation ahead. While the demand for fitness and wellness soars, entrepreneurs struggle to scale, adapt, and thrive in this new era. Kenko was born to change that. We set out with a bold vision to empower wellness business owners with AI, helping them build profitable, scalable businesses that can keep up with the future. Our mission has attracted the backing of industry leaders from Meta, GitLab, and Freshworks, securing $3.2 million in venture capital fueling our journey to reshape the fitness and wellness landscape. And this is just the beginning.

About the role The AI revolution is redefining how we work, live, and prioritize our well-being. As AI takes over routine tasks, people will have more time to focus on their health, making fitness and wellness the biggest winners of this transformation. In the next decade, this industry is projected to reach $10 trillion, fueled by a global shift toward personalized longevity routines enabling people to lead healthy, active lives well beyond 100 years. Yet, running a fitness wellness business today remains incredibly challenging. Owners struggle with complex marketing, overwhelming backend operations, and retaining members. They need a solution that helps them grow, streamline operations, and deliver exceptional customer experiences. As we scale, we re looking for a Product Manager to lead payments and checkout experiences across our platform. Payments are the backbone of any business, and this role is critical in optimizing payment integrations, expanding payment methods, and ensuring seamless transactions. From managing bank transfers, Apple Pay, Google Pay, and Buy Now, Pay Later (BNPL) options to overseeing our core payment engine and third-party integrations, you ll drive innovation in Kenko s financial technology ecosystem. This role requires technical expertise, strategic thinking, and cross-functional collaboration with engineering, design, marketing, and customer success teams. Your work will directly impact operational efficiency, revenue collection, and customer experience, helping fitness businesses optimize their financial operations. If you re passionate about building cutting-edge payment solutions and want to be part of a fast-growing AI-driven company, this is your opportunity to make an impact. Let s transform the fitness wellness industry together! Preferred Qualifications 4-7 years of product management experience in a SaaS company. UG from a top-tier school (B. Tech or B. Sc in Maths/Statistics/Economics degree preferable) MBA from a top-tier business school. Expertise in payment integrations and checkout processes is a MUST Experience in Payment integrations (mandatory) - Stripe/Razorpay or related platforms Great communication skills , strong ownership, drive, and the experience of working independently in unstructured environments. Self-starter with proven track record of execution and results - Owned, delivered on roadmap and scaled products. Identifies with these values : Ownership, non-conformity, empathy and start with why Proficient in Excel, SQL or Python/R and has working knowledge of systems and data architecture. Ability to work closely with cross-functional teams within tight timelines to execute on decisions. An appreciation for the connection between your work and the outcome (the impact it has on the organization and the experience it delivers to the customers). User-first mindset with experience in user research , testing and product design. MUST have: Previous work experience in an early-stage start-up. High on customer obsession - deeply understand the customer problem that needs to be solved and translate them into user requirements with detailed specifications. Key Responsibilities Strategic Direction Establish strategic vision for payments integration and checkout across the platform Make informed product roadmap decisions based on: Market trends Customer needs Competitive landscape User Research Product Development Conduct comprehensive user research and data analysis Identify customer pain points Translate user needs into: Clear, actionable product requirements Detailed user stories Precise acceptance criteria Cross-Functional Collaboration Work closely with engineering and design teams to: Ensure timely, high-quality product delivery Coordinate marketing efforts Drive user adoption and engagement Communicate product plans, progress, and updates to: Internal teams Stakeholders Executives Act as a subject matter expert, providing guidance to internal and external customers Performance Monitoring Define and track key product metrics Drive data-driven decision-making Monitor customer feedback Conduct ongoing competitive analysis Identify continuous improvement opportunities Our history and background The wellness industry is on track to be the third largest in the world, but most businesses still rely on outdated models, unprepared for AI-driven transformation. At Kenko, we equip wellness entrepreneurs with AI to build profitable, scalable businesses. We ve secured $3.2 million in venture capital from leaders from Meta, GitLab, and Freshworks with more to come.

At KenkoAI, customer success is more than just answering questions. Its about using the information customers give us as insights to help Kenko grow. Moreover, providing amazing support that establishes trust with our customers and clients is at the center of the Kenko customer experience. Were obsessed with providing the highest quality service, in the smartest way. And for Kenko to continue its growth and success, we need to be able to not only improve but also scale our fast-growing customer success operations. About The Role: We are seeking a Product Support Specialist who will focus on resolving Level 2 (L2) technical queries, ensuring customer satisfaction, and contributing to product improvement. This role requires advanced problem-solving skills, technical expertise, and excellent communication abilities. What you will do: - Provide timely and accurate responses to client inquiries via chat, email and calls . - Document and track all customer interactions and resolutions in a Cx Management Tool. - Collaborate with other departments to resolve complex issues that require cross-functional expertise. - Continuously learn and stay up-to-date on product knowledge and industry trends. - Provide training and support to clients on product features and functionalities as needed - Examine support tickets and look for common questions that documentation could help answer - Identify bugs and feature requests, and escalate them to our product and development teams What you will need: - 1-3 years of experience in a customer support role in the B2B SaaS industry . [ Mandatory] - Excellent communication and interpersonal skills. - Strong problem-solving skills with the ability to think critically and creatively to find solutions - Knowledge of customer relationship management software and basic technical troubleshooting skills - Ability to multitask and prioritise tasks effectively - Positive attitude and willingness to work in a team environment. - Availability to work flexible hours, (EST, PST and APAC) including weekends and holidays if required. Work Timings: - 6 Days a Week, In-Office at HSR, Bengaluru. - Candidate need to work in EST or PST Timings. 6,00,000 - 8,00,000 a year

The Kenko Revolution AI is transforming our lives, making health a priority. In the next decade, fitness and wellness will become a $10 trillion industry, with personalized longevity routines helping people live past 100. But fitness business owners are struggling marketing is complex, operations are overwhelming, and growth feels out of reach. Kenko is changing that. We free business owners to focus on their craft while AI handles front desk tasks, sales, and customer engagement getting more reviews, converting leads, and retaining members. By uniting marketing, operations, and customer experience into one AI-powered platform, Kenko is making fitness entrepreneurship effortless just like Shopify did for e-commerce. Our missionTo power 100,000 fitness wellness businesses worldwide. Basic Qualifications Chartered Accountant with 3-5 years of proven experience in a SaaS startup. Thorough knowledge of US GAAP and IFRS. Understanding of tax laws (US and India) and ability to analyze financial records. Proficiency in using accounting software like Zoho, QuickBooks, and G Suite. Attention to detail and organizational skills. Ability to identify issues and solutions in financial data. Previous exposure to the US B2B market (only shortlisted candidates will have this experience). Preferred Qualifications Experience in a B2B SaaS startup Experience in managing the books for an Indian company which is a wholly-owned subsidiary of a US company Working experience with Big 4 is preferred Experience in Transfer pricing and DTAA with the USA Responsibilities: Prepare and review monthly, quarterly, and annual financial statements. Ensure accurate and timely filing of financial reports in compliance with SEC regulations and GAAP. Ensure compliance with internal controls, policies, and procedures. Coordinate and manage external audits and reviews, providing necessary documentation and responding to auditor inquiries. End-to-end management of Accounts Receivable and Accounts Payable. Analyze financial data and reports to identify trends, variances, and potential issues. Oversee payroll finance and ensure PF/ESI compliance. Assist in the preparation of financial forecasts and budgets. Publish and review periodic MIS and analytical reports for management insights and decision-making, highlighting exceptions and executing necessary corrections. Co-ordinate with CA CPA to maintain books and compliances for US and India entities Work with lawyers on the ESOP policy Required Soft Skills Strong ethics to handle sensitive financial information honestly. Communication and presentation abilities. Negotiation skills. Identify opportunities for process improvements in financial reporting and implement best practices. Interpersonal skills to collaborate with cross-functional teams. Problem-solving attitude. Commercial awareness and business acumen. Our history and background The wellness industry is poised to become the third-largest in the world. Yet, most businesses are stuck in outdated models, unprepared for the AI-driven transformation ahead. While the demand for fitness and wellness soars, entrepreneurs struggle to scale, adapt, and thrive in this new era. Kenko was born to change that. We set out with a bold vision to empower wellness business owners with AI, helping them build profitable, scalable businesses that can keep up with the future. Our mission has attracted the backing of industry leaders from Meta, GitLab, and Freshworks, securing $3.2 million in venture capital fueling our journey to reshape the fitness and wellness landscape. And this is just the beginning.