Our mission Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support. We re changing that. Kenko is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty. So that they can focus on what they love making people healthy and happy . At Kenko, engineering is more than just writing code. We are a highly analytical team that along with the drive to jump over technical barriers, also loved to build creative solutions for our customers. Responsibilites Translate business requirements into a scalable, multi-tenant data model. Build and maintain dbt pipelines for data transformation. Develop Airflow DAGs to orchestrate and monitor ETL workflows. Optimize Redshift (or chosen warehouse) for query performance and cost efficiency. Implement and maintain CDC pipelines for near real-time synchronization. Utilize Snowflake or Apache Iceberg for scalable data warehousing. Leverage AWS services (DMS, ECS, Lambda, RDS, S3) to support data infrastructure. Implement data quality checks, lineage documentation, and SLA-based alerting. Enforce data governance, security, and compliance (GDPR/CCPA). Collaborate with backend, frontend, and product teams to align data solutions. Mentor junior engineers on SQL, and data modeling best practices. What youll need 3+ years of experience in a Data Engineering or related role, with a focus on building data pipelines A strong engineering background and a clear passion for data and analytics Ability to effectively convey technical information to both technical and non-technical audiences An inquisitive nature in diving into data inconsistencies to pinpoint issues Experience with AWS cloud platform Fluency in SQL Experience with Snowflake (a bonus), dbt, Redshift, or BigQuery At least one analytics/BI tool such as Tableau/ Looker/ GoodData The ability to communicate cross-functionally, derive requirements and architect shared datasets Our history and background Our leadership team has worked at elite organizations and startups like JP Morgan, Uber, Shiprocket, BrowserStack, and MagicPin; and is passionate about making physical and mental health more accessible. We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap. We are excited to open up more seats in this rocket ship!
Our mission Fitness and wellness businesses make this world a healthier and happier place. Between yoga studios, gyms, boot camps, and boutique studios, there is something for everyone. But today, the technology which powers them is broken. The existing suite of software is clunky, difficult to use, faces regular outages, and offers poor support. We re changing that. Kenko is the most complete software for fitness & wellness businesses. We bring together scheduling, memberships, payments, marketing, payroll everything on one platform and automate it. Our goal is to replace ten different tools they use today with one almighty. So that they can focus on what they love making people healthy and happy . At Kenko, engineering is more than just writing code. We are a highly analytical team that along with the drive to jump over technical barriers, also loved to build creative solutions for our customers. Role Overview As the Operations Specialist for Client Onboarding, you ll be responsible for ensuring every new client launch is delivered on time and error-free. You ll handle mobile app submissions and website setup following Kenko s pre-defined playbooks and checklists. Your work ensures that each client s app, website, and communication channels go live smoothly, creating the first impression of Kenko s product excellence. What youll do App Setup Follow Kenko s predefined checklist to prepare and submit client apps to App Store and Play Store. Upload screenshots, icons, descriptions, and metadata provided by the design/content team. Interface directly with Apple and Google Developer Consoles for submission, tracking, and resubmission if needed. Maintain accurate status tracking and documentation for every app under submission. Website Setup Populate client content (text, images, links, bios) into Kenko s predefined website templates. Manage project timelines, coordinate with onboarding team for missing assets, and ensure each site goes live per schedule. Review live sites for accuracy, layout consistency, and visual polish before handover. Project Management & Quality Control Manage multiple client projects simultaneously, tracking deliverables and deadlines. Perform detailed quality checks to ensure all deliverables (apps, websites) meet Kenko s accuracy and aesthetic standards. Maintain project documentation, status reports, and internal dashboards to keep stakeholders aligned. Identify recurring issues and suggest process improvements to streamline operations. Skills & Experience Required 1 3 years of experience in operations, onboarding, or implementation in a SaaS, digital marketing, or website-operations environment. Strong project management and organisational skills. Able to manage multiple concurrent client launches. Excellent attention to detail and ability to follow predefined checklists precisely. Good time management and ability to prioritise tasks under tight timelines. Strong communication skills for coordination with clients, vendors, and internal teams. Basic visual design sensibility. Comfortable identifying layout inconsistencies, poor visuals, or misaligned content. Fast learner; adaptable to new tools and processes quickly. Familiarity with: App Store & Play Store submission processes (preferred) Framer or similar website builders (preferred) Our history and background Our leadership team has worked at elite organizations and startups like JP Morgan, Uber, Shiprocket, BrowserStack, and MagicPin; and is passionate about making physical and mental health more accessible. We have raised over $3.2 million in venture capital from Antler; founder of FusionCharts (Pallav Nadhani); and leaders from companies like Meta, Gitlab, Freshworks & CleverTap. We are excited to open up more seats in this rocket ship! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About the Role As a Customer Success Manager at Kenko, you will be a passionate advocate for our community of fitness and wellness business owners You will serve as the primary point of contact, building strong relationships, understanding their needs, and ensuring they derive maximum value from our AI-powered platform Your role is crucial in driving customer retention, gathering feedback for product improvement, and helping our clients succeed, Role Responsibilities Serve as the primary point of contact for customers, building strong relationships and understanding their business needs and goals, Deliver stellar operations outcomes according to agreed service level agreements, ensuring the best customer outcomes for complex support issues, Act as a conduit for customer feedback, gathering insights, feature requests, and suggestions, and conveying them to the Product team, Develop and execute strategies to reduce customer churn and increase retention, including identifying and addressing at-risk customers, Work closely with Sales, Marketing, Product, and Support teams to ensure a coordinated approach to customer success, Required Qualifications 3+ years of proven experience in a start-up, bank, or consultancy, with a passion for driving change in a fast-paced environment, Exceptional writing and verbal communication skills, Logical mindset with strong analytical thinking and a commercial/operational approach to decision-making, Preferred Qualifications Proven project management experience with the ability to manage a program of work from beginning to end, Demonstrated data/analytics experience with proficiency in Excel, Good to Have Experience working in a Customer Support, Call Quality, or Learning & Development / Training team, Experience with processes, systematic organisation, and delivering high-quality customer service, Our history and background The wellness industry is poised to become the third-largest in the world Yet, most businesses are stuck in outdated models, unprepared for the AI-driven transformation ahead While the demand for fitness and wellness soars, entrepreneurs struggle to scale, adapt, and thrive in this new era, Kenko was born to change that We set out with a bold vision?to empower wellness business owners with AI, helping them build profitable, scalable businesses that can keep up with the future, Our mission has attracted the backing of industry leaders from Meta, GitLab, and Freshworks, securing $3 2 million in venture capital?fueling our journey to reshape the fitness and wellness landscape And this is just the beginning,
Kenko is an AI-powered CRM for fitness businesses. We serve fitness businesses including yoga studios, pilates centers, gyms, crossfit, and more. Our mission is to power 10K fitness businesses in the US, helping them thrive in their local markets. We deliver an integrated solution that brings together four core product categories: AI Marketing Manager: Automates lead capture, omnichannel campaigns, and lifecycle messaging for member growth and retention. Operations Management: Centralizes scheduling, memberships, billing, payroll, and reporting in a modular workflow. Member Experience: Powers branded websites, apps, and self check-in for seamless digital journeys. The Mandate Be the Founder s execution arm from India . You will run Marketing (incl. Paid), RevOps, and Sales Enablement out of India to fuel a US-based SDR/AE sales org building one predictable engine from pipeline ARR NRR across time zones. This mirrors how top Founder s Office Growth roles operate: shaping GTM, leading high-impact cross-functional projects, and producing crisp analysis and executive reporting. You orchestrate: GTM strategy, RevOps, demand gen & lifecycle, paid acquisition, enablement, CS alignment. You partner with: Founder/CEO (US), Product/Design/Eng, CS, Finance, SVP of Sale (US) owning weekly forecast and growth reviews. Responsibilities GTM Strategy & Architecture Define ICPs/segments, value props, pricing/packaging; publish the quarterly distributed GTM plan & OKRs per segment/channel. Build the partner/affiliate layer relevant to the vertical (equipment, payments, local tech, vendors) for net-new pipeline. Revenue Operations Own the RevOps operating model : TAM, enrichment of TAM, forecasting, territories/quotas, routing/SLAs, attribution, comp hygiene, stage definitions, and metric guardrails. Integrate CRM + MAP + product analytics + billing ; enforce data quality and pipeline hygiene. Publish executive dashboards tying pipeline revenue NRR; run the weekly forecast and pacing vs plan. (RevOps consolidates marketing, sales, and CS ops to streamline the end-to-end journey.) Marketing & Paid Own full-funnel demand for the US market: performance (search/social/display/video), content & SEO, field/events, community, and lifecycle/CRM automation. Lead paid acquisition : channel strategy, creative/LP testing, CRO, budget allocation, and ROAS/MER reporting. Manage agencies & consultants with scorecards and strict commercial accountability; consolidate vendor bench to scale efficiently. Sales Enablement Fuel US SDR/AE Build an enablement system: ICP cheat sheets, discovery & objection guides, ROI/TCO models, competitive talk-tracks, demo storyboards, reference program. Help AEs Operating Rhythm & Cross-Time-Zone Execution Run the weekly pipeline council , forecast call, marketing performance review, enablement hour, and NRR forum. Maintain US overlap windows for founder check-ins, key customer meetings, and deal strategy; publish clear SLAs for India US handoffs. What You ll Work On High-impact growth projects across Sales & Marketing; collaborate with teams like marketing, sales, data analytics, and product ops. Analysis & executive reporting : memos, leadership/board prep; cross-functional programs to lift retention, and expansion. Experience We re Seeking 8 12+ years in B2B SaaS across Growth/Marketing/RevOps; Vertical SaaS exposure is a plus. Proven scale in the last 3 4 years (e.g., 0 $5 10M+ ARR or multi-segment expansion with NRR >110% ). Built RevOps and Sales Enablement from scratch; shipped PLG + SLG motions and lifecycle automation. Managed significant paid budgets for US demand; fluent in CRM/MAP, attribution, experimentation; strong analytical + executive communication skills Traits That Win Here Owner s mindset Systems thinker Experiment-led and data-driven High-agency executor Concise communicator across India US Comfortable with ambiguity and rapid context switching. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
FIND ON MAP