Join a Leading US Healthcare Voice Process/ Upto 6.7 LPA!

Greetings!!

We hiring for top MNC for further queries share your cv or contact

Muskaan 8884496984

Priyanshu 8884496981

Shiva 7996772782

Location:

Key Roles & Responsibilities

• Inbound/Outbound Calling:

• Handle high-volume inbound and outbound calls for US-based healthcare clients.
  
• Provide accurate information on healthcare services, policies, and procedures.
  

• Customer Support & Issue Resolution:

• Address and resolve patient queries, appointment scheduling, prescription clarifications, billing questions, and insurance eligibility issues.
  
• Escalate complex cases to the appropriate internal teams and follow up until resolution.
  

• Data Management & Documentation:

• Maintain detailed and accurate call logs in CRM systems.
  
• Update patient and client records while ensuring compliance with HIPAA and data privacy standards.
  

• Quality & Compliance:

• Adhere to all quality guidelines, scripts, and standard operating procedures.
  
• Participate in regular training sessions to stay uptodate with healthcare regulations and client protocols.
  

• Performance Metrics:

• Meet or exceed individual targets on call quality, adherence, and productivity metrics (e.g., Average Handle Time, First Call Resolution).
  
• Provide feedback on process improvements and contribute to team goals.
  

• Collaboration & Communication:

• Work closely with crossfunctional teams including clinical, billing, and technical support to ensure seamless patient experience.
  
• Communicate any trends or recurring issues to supervisors for proactive solutions.
  

• Soft Skills & Professionalism:

• Demonstrate empathy, active listening, and clear communication on every call.
  
• Uphold a positive, patientcentric approach even under highpressure situations.
  

Why Join Us?

• Competitive salary with performance-based incentives
  
• One-way cab facility for night shifts
  
• Comprehensive benefits including health insurance and paid time off
  
• Career growth path in a dynamic, supportive environment
  

Thanks and regards,

Rivera Manpower Services