1332 Jobs in Panvel - Page 24

We're looking for energetic fresh graduates with Good analytical and communication skills, Basic knowledge of programming languages like Java, ASP.Net, VB.Net, React.Js, SQL Server, Python, Flutter and Android Looking for Mumbai Based Candidates only

Role & responsibilities : History taking and documentation, assessment of vitals. Discussing patients history and findings with treating consultant for formulation of a care plan. Transcribing any medication or other orders given by the treating consultant into the medical record. Clarifying any doubts, the patient/ family may have about treatment/ procedure/ processes at the hospital/ investigation results. Liaison between patients and treating doctor or administrative staff for any patient queries. Transcription of discharge summaries on treating consultants directions. Entering data and maintaining all documentation in hard & Soft copy for all possible records and documents (Scan Report/ Prescription/ Discharge card/ Investigations/ Referral letter / Sickness /Fitness/Medical certificate, etc.). Transcribing ultrasound scan report of patients into the electronic system. To work as patient care coordinator for centre. Explaining all procedures to patient as well as all pre-procedure advices to be observed by the patients before procedure. Educating couple about flow of patient on various visit Explaining Medicine to Couple/Patient as per the prescription advised by the Sr. Consultant Resolve patients’ queries & brief them about various fertility solutions available. Liaise with patients and other staff to ensure seamless centre operations. Ensure compliance with healthcare regulations and safety standards, while maintaining the highest standards in patient care. QUALIFICATION - Graduate – BHMS / BAMS Interested candidates can share their profiles on sayli.raut@indiraivf.in or WhatsApp Your Resume On 9145942479 Preferred candidate profile

Responsibilities: * Develop innovative furniture designs using AutoCAD, Solid Works & SketchUp. * Collaborate with cross-functional teams on project delivery. * Present final concepts through Adobe Suite software. Provident fund

CSMU invites applications for a Female Warden Girls Hostel . The candidate must be caring, disciplined & empathetic. Responsible for student safety, hostel records, cleanliness, food, and 24x7 support. Apply at career@csmu.ac.in Free meal

Selected Intern's Day-to-day Responsibilities Include Work on project planning with stakeholders - FynTune internal team and clients for better clarity Coordinate with different stakeholders (internal and external) for the smooth delivery of the overall project Understand the requirements of clients and communicate well with the internal team for development and delivery Analyze, evaluate, and troubleshoot gaps Manage the overall project and client relationship About Company: FynTune Solution Private Limited is a fin-tech startup founded by alumni of IIT, IIM, and veterans from the insurance industry with actuarial science and strategy backgrounds. FynTune Solution has expertise in building technology platforms for insurance companies and insurance intermediaries. Based out of Turbhe (Vashi, Navi Mumbai), FynTune is bringing disruption in the insurance space by making technology easily accessible and affordable to all.

Calling prospective customers, providing product information. Prepare & present quotations and proposals & close on orders. Report & communicate to sales management: sales forecasts, plan, order activity, stages of negotiations, pricing levels. Required Candidate profile Excellent negotiating and communication skills Good Presentation skills Should be able to communicate well in Hindi and English. Fluent in English in spoken as well as written form Call-8452864534

Job Title: Accounts Executive Location: Turbhe, Navi Mumbai Reports To: Accounts Manager / Finance Head Gender Requirement: Only Male Candidates Job Overview: We are seeking a skilled and responsible Accounts Executive with solid experience in customer billing, collections, and receivables management. The ideal candidate will have 35 years of experience in handling AR processes, including invoicing, payment follow-ups, reconciliations, and reporting. The role demands strong accounting fundamentals, proficiency in financial software (preferably SAP), and excellent coordination and communication skills to manage customer relationships and ensure timely collections. Key Responsibilities: Customer Invoicing & Collections: Process and generate accurate customer invoices in the accounting system (SAP) based on sales orders and delivery confirmations. Monitor customer accounts to ensure timely receipt of payments. Follow up with customers on outstanding invoices through calls, emails, and regular statements. Coordinate with the sales and logistics teams to resolve billing issues, disputes, or delivery discrepancies. Cash Application & Receipts Management: Record and allocate incoming payments (bank transfers, cheques, etc.) against customer invoices in SAP. Reconcile customer receipts with bank statements to ensure proper matching and accurate posting. Investigate and resolve unidentified or short payments in coordination with customers and internal stakeholders. Issue credit notes for returns, pricing disputes, or other adjustments as necessary. Customer Account Management & Reconciliation: Maintain up-to-date customer ledgers and reconcile balances regularly. Resolve customer account discrepancies and respond to queries in a timely manner. Prepare and send account statements and payment confirmations to customers. Coordinate with internal departments for invoice approvals, delivery documents, and credit limits. Reporting & Compliance: Support monthly and year-end AR closing activities, including aging analysis and reconciliations. Prepare and maintain AR aging reports, customer ledgers, and collection performance data. Assist with audits by providing relevant AR documents, reports, and transaction details. Ensure adherence to company policies, accounting standards, and internal controls in all receivables processes. Other Responsibilities: Handle cheque and manual banking processes when needed. Assisting in GST or TDS compliance work if required. Carry out additional accounts-related duties as assigned by Directors or HOD . Requirements: Education: Bachelors Degree in Commerce, Accounting, or Finance. Experience: Minimum 35 years in Accounts Receivable or general accounting roles. Candidates who have worked under a Chartered Accountant (CA) can also apply. Proficient in SAP , Tally , and Microsoft Excel (VLOOKUP, Pivot Tables, data management etc.). Strong knowledge of customer invoicing , receipts processing , and account reconciliation . Good communication skills for coordination with customers , sales teams , and banks . Key Competencies: High attention to detail and accuracy in customer accounts and billing records . Ability to manage a high volume of invoices and collections while meeting deadlines. Sound knowledge of accounting principles and receivables processes . Strong problem-solving skills , professional attitude, and ability to work independently. Capable of maintaining positive customer relationships while ensuring timely collections. For Any Queries: Contact: 8655658105

Customer Service Arranging shelves Receiving Products Inventory Check Explain the features of the product to the customers Assist customers place orders online (Must be able to use the internet) Maintain the cleanliness and hygiene of the Retail Store Must have Aadhar and PAN Card Age: 20 to 25 years Good Communication Skills Rotational Shifts Rotational Weekly Off Locations : Delhi, Tirupathi, Trivandrum, Pune,Mumbai,Panvel,Nagpur,Nashik,Indore,Raipur,Surat,Vadodara,Ahmedabad,Faridabad,Dehradun,Gurugram,Chandigarh, Mohali,Varanasi,Nellore,Bengaluru,Hyderabad,Chennai

Responsibilities: Job Profile: Responsible for achieving given targets with optimum utilization of man and material. Handling atmospheric and vacuum distillations and fractionations. Handling and monitoring of batch processes and also setting parameters. Handling of Sulphonation plant independently. To look after safety measures and production execution. Reduce operating costs and increasing profits. Achieve more effective compliance with legislation. Energy conservation for the distillation column & other related equipment. Guiding the technicians to perform the operations uniformly in getting consistent output. Monitoring the quality & quantity up to the finished product stage. Co-ordination with the concern departments for smooth running of the plant., Trouble shooting etc. raw material management & arrangement. Responsible as well as accountable. Manpower allotments in various sections Safe handling of Caustic Lye, Oleum, Solvents like toluene, IPA etc. To conduct weekly meeting with workers and give them training with regards to SOP Do auditing of Log sheet on Daily Basis To make daily Reports for the plant work being done and reports de bottle necking trouble shoot with help of process engineer. To give clearance for plant fabrication and maintenance works. Stock taking physical To make issue slip and account for production of finish goods To co ordinate with ISO 9001, 14000 AND 18000 work To make targets for the months and implement better productivity. Preference - Do not contact in office hours. Need person residing in Mumbai preferred in near by distance area of office Area Chembur, Sion, Dadar, Santcruz - Navi Mumbai, Panvel, Kamothe area only. To call after the person received the call letter only

Analyzing plans, bills of quantities, other project documentation in order to estimate costs. researching, sourcing, negotiating, obtaining the best prices, quotes from suppliers &subcontractor, aware of the latest construction technologies, enginerg Required Candidate profile Working closely with key members of the project team & liaising with clients and suppliers, keeping detailed records &writing reports, preparing cost, designs, provide documents, measuring, monitoring Perks and benefits PF & Paid Leaves

We are looking for a creative and highly motivated Social Media Content Creator & Strategist to join our eCommerce business specializing in laptop skins, stickers, mobile skins, posters, and mobile covers . This role is content-focused , with a strong emphasis on writing engaging captions, creating Instagram and YouTube content, and assisting in video production . The ideal candidate should have experience in content writing, social media strategy, and basic video content ideation. You will work closely with our videographer to develop compelling short-form videos and ensure smooth execution of product shoots. If you are passionate about social media, have strong writing skills, and enjoy working in a fast-paced creative environment, we’d love to hear from you! Key Responsibilities: 1. Content Writing & Social Media Strategy (Priority) ✅ Write engaging content for Instagram posts, Reels, and YouTube Shorts. ✅ Craft compelling captions, descriptions, and product-related posts to enhance engagement. ✅ Research trending topics, hashtags, and viral content to align with our niche. ✅ Develop content calendars and posting schedules for consistent social media presence. ✅ Write short scripts and storyboards for product demo videos, customer testimonials, and tutorials. 2. Social Media Management & Growth ✅ Manage and schedule Instagram, YouTube, and other social media platforms . ✅ Engage with followers, reply to comments/messages, and build a strong online community . ✅ Analyze post performance, engagement rates, and trends to optimize content strategy. ✅ Collaborate on marketing campaigns, giveaways, and influencer collaborations. 3. Video Production Assistance ✅ Help the videographer by setting up products (e.g., pasting skins on laptops, arranging mobile covers) for shooting. ✅ Ensure the aesthetics and presentation of products in videos look appealing. ✅ Assist in basic video editing (cutting, trimming, adding text/effects using tools like CapCut, Canva, or Premiere Pro). ✅ Brainstorm and suggest creative ideas for Reels, Shorts, and behind-the-scenes content . Required Skills & Qualifications: ✅ Excellent writing skills – Ability to craft engaging captions, posts, and scripts. ✅ Social media expertise – Knowledge of Instagram Reels, YouTube Shorts, and content trends . ✅ Basic video content skills – Understanding of short-form content creation and aesthetics. ✅ Creativity & storytelling – Ability to conceptualize unique content ideas. ✅ Basic knowledge of video editing (CapCut, Canva, Premiere Pro, or similar tools is a plus). ✅ Attention to detail – Ensuring product presentation and visuals are professional. ✅ Ability to work independently and collaboratively in a fast-paced environment. ✅ Prior experience in content creation, digital marketing, or social media management is preferred. Bonus Skills (Preferred but Not Mandatory): ➕ Experience in eCommerce, product-based brands, or lifestyle content . ➕ Knowledge of SEO and social media analytics . ➕ Familiarity with Canva, Photoshop, or other graphic design tools . ➕ Video editing experience with Premiere Pro or Final Cut Pro . Why Join Us? ✅ Work with a creative and growing eCommerce brand in the tech accessories niche. ✅ Be part of an innovative and fun work environment . ✅ Flexible working hours and opportunities for career growth . ✅ Competitive salary based on experience. ✅ Gain hands-on experience in content strategy and video production . How to Apply? 📩 Send your resume, portfolio, and a short cover letter explaining why you’d be a great fit for this role to jobs@fomostore.in

Manage end-to-end sales support: handle inquiries, pricing, quotations, follow-ups, and orders. Coordinate with teams, update ERP, track payments, resolve issues and maintain strong client relationships for smooth operations & customer satisfaction.

Job Title: HR Manager – Factory Operations Location: Taloja, MIDC Experience Required: 8+ years in HR (preferably in a manufacturing/factory setup) Employment Type: Full-time About the Role We are seeking a seasoned HR Manager with extensive experience in factory HR operations, capable of managing over 100+ employees including staff, skilled/unskilled workers, and contractual manpower. The ideal candidate must possess a strong command of labour laws, payroll, statutory compliance, recruitment, and industrial relations, and must be comfortable taking full ownership of the HR function independently. Candidates residing in or around Taloja will be given preference. Key Responsibilities 🔹 HR Operations & Compliance Oversee end-to-end HR activities for the factory location. Maintain compliance with all labour laws, PF, ESIC, and factory-related statutory norms. Handle audits, inspections, and liaison with government departments. Maintain employee records, registers, and documentation as per Factory Act norms. 🔹 Recruitment & Onboarding Manage recruitment for both staff and workers, including coordination with contractors. Plan and conduct structured onboarding and orientation programs for new joinees. 🔹 Payroll & Attendance Management Oversee attendance, leaves, OT, and manage payroll processing in coordination with accounts/payroll software. Ensure timely salary disbursements, full and final settlements, and wage register maintenance. 🔹 Employee Engagement & Welfare Drive employee engagement programs, welfare initiatives, and grievance redressal. Build rapport with workers and resolve HR-related queries in a timely and fair manner. Conduct periodic meetings with the workforce to maintain harmony and motivation. 🔹 Disciplinary Action & Grievance Handling Handle employee grievances and disciplinary matters in accordance with company policies and labour regulations. 🔹 Training & Development Identify training needs, especially for workers, and coordinate safety, compliance, and skill-building training sessions. 🔹 HR Strategy & Planning Create and execute factory-level HR strategies aligned with the company’s broader goals. Regular reporting to senior management on HR KPIs, workforce planning, and employee performance. Required Qualifications & Skills ✅ Bachelor’s or Master’s degree in Human Resources, Labour Welfare, or related field ✅ 7+ years of relevant HR experience in a factory/manufacturing unit ✅ Strong knowledge of labour laws, compliance, payroll, and statutory norms ✅ Excellent leadership, problem-solving, and interpersonal skills ✅ Ability to work independently and manage a large workforce efficiently ✅ Proficient in MS Office and HRMS tools ✅ Should be residing in Taloja or nearby areas (Navi Mumbai preferred) Preferred Qualities Commanding presence with a calm and fair approach Hands-on experience with contract labour management Ability to handle pressure and multitask Bilingual skills (Hindi, Marathi preferred) Salary: Competitive, based on experience Joining: Immediate preferred

Key Responsibilities Develop optimization strategies that increase app rankings and visitors on the app page. Analyze competitors and conduct in-depth keyword research. Coordinate with team members to manage and execute strategies. About Company: IDZ Digital's humble beginnings can be traced back to 2004 when we began creating websites. In 2010, we became one of India's first mobile app developers, having launched our first app. Today, we are among the leading developers of apps and games for kids, with over 200 million downloads and over 100,000 5-star reviews. Life at IDZ Digital is stimulating, energetic, and immensely rewarding. Our team of more than 100 enthusiastic minds is always trying out new things and concepts to make our ideas come to life. We have development centers in Borivali and Thane providing a vibrant and joyful working environment. We're proud to give people a happy, open, and welcoming place to work. We give them responsibilities early on so they can work on their skills, learn faster, and move up in their careers.

Foreman RCC & Finishing This role blends the core responsibilities of an RCC Foreman with specialized finishing supervision, ensuring high-quality concrete execution from pour to final surface treatment. Key Responsibilities 1. Concrete Work Oversight Supervise all RCC operations including formwork, reinforcement, pouring, finishing, and curing. Inspect formwork and shoring systems; ensure timely and safe removal. 2. Finishing Supervision & Execution Lead all surface finishing activitiestroweling, floating, brooming, joint cuttingto meet design specifications. Choose appropriate slump values; apply hardeners, sealers, and curing methods as needed. 3. Quality Control & Safety Compliance Inspect concrete surfaces for levelness, texture, grade, and tolerances. Ensure compliance with site safety norms, PPE usage, and tool protocols. 4. Crew & Subcontractor Management Supervise site crews and subcontractors; assign daily tasks and mentor junior staff. Oversee timekeeping, attendance, workforce scheduling, and basic training. 5. Coordination & Problem-Solving Liaise with site engineers, project managers, and clients to align on deliverables. Troubleshoot on-site challenges such as weather delays or uneven surfaces. 6. Logistics & Daily Reporting Manage procurement and inspection of tools, materials, and concrete deliveries. Maintain daily site logs detailing labor, materials, progress, weather, and issues. Education: Min. 10th Experience : 10+ Years Salary: 12-15 LPA. Location : Panvel Interested candidate kindly share your Cv on tnmhr.payroll2@tnmhr.com Thanks & Regards T&M

Berger Paints India Ltd ( British Paints Div ) is looking for Project Sales Executive to join our dynamic team and embark on a rewarding career journey. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

FCC Advisory & Delivery Support Group Designation Associate Process Manager Travel (Domestic or International) 10"15% (client meetings, workshops, or internal coordination) As a Financial Crime Compliance (FCC) Specialist you will play a dual-role in our Delivery ecosystem. You will spend approximately 70% of their time on production/Quality deliverables such as KYC onboarding, periodic reviews, EDD, screening and risk assessments. The remaining 30% will be dedicated to QA oversight, process enhancement, and innovation initiatives that elevate the FCC function. This role is suited for professionals who thrive in detail-oriented work while also contributing to the broader compliance strategy, quality culture, and continuous improvement. You are a subject matter expert in KYC or AML investigation or Fraud domain. Your areas of focus will be to ensure compliance with regulatory requirement and conduct regular reviews and audits of KYC records to identify areas of improvement. This is an individual contributor role that balances production delivery , checker-level quality control , and advisory support. We are seeking individuals with a high level of client orientation and customer focus, demonstrates flexibility with positive attitude, experience in consulting, Quality review, delivery support with strong financial crime compliance expertise and ability to proactively solve problem. Key Responsibility: Up to 70% of production Delivery that include both Maker/Checker role in KYC delivery (Production Quality Reviews Surge Support Any Other Delivery Support for Existing & New Programs Up to 30% involvement in consulting area that include Perform RCAs Error Analysis Client Interaction Stakeholders' Alignment Training support Identifying Policy or Procedural Gap, Sharing best practice, Innovation Initiative Detailed Responsibility: A specialist member of the team responsible for providing high-value technical KYC support to the KYC team and ensuring due diligence has been completed in accordance with the guidelines and regulation Perform or review complex KYC due diligence on all client types (corporates, funds, trusts, offshore entities, etc.) including onboarding, periodic reviews, and event-driven refresh Act as "checker" or quality controller for KYC files, ensuring consistency, completeness, and risk rationale before final submission Provide KYC/Client Due Diligence (CDD) Subject Matter Expertise and guidance to the team, in view of establishing the highest levels of quality Seek to perform an independent quality check of client profile updates during the Lifecycle Management process, including Client Corporate Structure, Source-of-Wealth/Funds, Sanctions, PEP, and Client Risk Score, to ensure adherence to regulatory requirements and Bank policies Liaising with different stakeholders to manage work pipeline effectively Willingness to contribute across multiple functional areas"production, advisory, process improvement, and innovation"as business needs evolve Demonstrates flexibility and a positive attitude toward taking on varied assignments, including case work, quality reviews, investigations, and internal projects. Act as a strategic advisor during solutioning, transitions, or KYC transformation initiatives Thrives in a dynamic, high-accountability setup where priorities may shift and diverse workstreams are part of daily responsibilities Work closely with stakeholders to address escalated KYC issues and to ensure seamless customer satisfaction Stay updated on industry trends, regulatory changes, and emerging risks, ensuring that the team is equipped with the latest knowledge Conduct root cause analysis (RCA) on errors or process gaps Establish and maintain relationships with key stakeholders across departments Assist in preparing training material or delivering workshops to build domain knowledge across teams. Required Qualification: Bachelors Degree with Minimum of 3-5 years of hands-on experience in KYC operations, AML or Fraud domain with some experience in quality control or review processes preferred within the financial industry Deep knowledge of global AML, KYC, and fraud compliance frameworks (FATF, FinCEN OFAC, EU AMLD, UK FCA, etc.). Strong problem-solving skills and a proactive approach to identifying and resolving challenges Results-driven with a focus on achieving quality and compliance outcomes Strong critical thinking skills with an emphasis on identifying root causes and finding innovative solutions Strong attention to detail and ability to follow established procedures Ability to multi-task, work independently and establish a cooperative and collaborative working relationship Excellent Written and Verbal communication and documentation skills Willingness and ability to travel 10-15% of the time, as required by project and client needs US, UK or Canada Visa would preferably be an added advantage Professional certifications such as ACAMS , ICA , CFE or equivalent are highly preferred . Join our team and leverage your expertise to help us deliver top-notch solutions in the ever-evolving landscape of Financial Crime Compliance. For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts deliver holistic solutions across the trade life cycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

About the Job- The KYC Lifecycle Team performs detailed KYC checks on new and existing clients to fulfil KYC & AML regulatory requirements in multiple jurisdictions, allowing our clients to engage in a risk compliant manner. This role will include the understanding of KYC lifecycle and manage complete KYC process. In this role you will be liaising with our clients, front and middle office staff to obtain KYC documentation of existing customers as part of reviews, interfacing with internal stakeholders on any KYC lifecycle related queries and conducting research clients to obtain KYC data from public sources. You will also be screening entity names against sanctions, adverse news and politically exposed person, provide disposition and escalate due diligence findings to Financial Crimes Compliance. Responsible for managing multiple Middle Office and Regulatory support processes Independently handle multiple clients establish self as a valued partner Build domain expertise across processes supported, assist in speedy remediation of issues, implement process improvements and build enhance controls to prevent future escalations Participate in Middle Office group level initiatives Responsible for ensuring Process documentation is maintained in an updated fashion at all times Knowledge Required- Investment Banking, Capital Market, Derivatives, Trade life cycle, Financial Products & tools, Global KYC Eligibility Criteria- Finance knowledge is mandatory Good English communication 0-10 days of notice period Graduation must be complete (Any stream) UG/PG pursuing candidates are not eligible. 4 interview rounds- Group Discussion/ HR Round/ Aptitude Test/ Technical Round Please note Group Discussion and the HR round will be conducted on the same day.

Customer Operations - Associate Process Manager India- Pune | Full-time (FT) | Customer Operations | Shift Timings Flexible 24x7 Specializations- International BPO, Voice Process Please Note : Only those candidates will be preferred who as On Paper Team Leader experience. eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. Candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Candidate must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 4+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subjects

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred.

APM Key Roles and Responsibilities: Be able to understand client requirement and suggest possible enhancement in the build approach- act as SFMC senior consultant at the same time be able to execute solutions seamlessly with 100% quality Be accountable for building integrations with internal and external apps on the platform Work closely with data engineering team to build data integrations scalable into and out of the platform Leverage on Salesforce Marketing Cloud tools and scripting language to deliver scalable, responsive, best in class email templates with highly dynamic and personalized content Manage Automations in Salesforce Marketing Cloud to ensure that all schedules are executed correctly and debug any failures Build responsive web cloud pages for use cases such as landing pages, survey forms and campaign products Be responsible for creating a robust testing process prior to releasing new features/scripts and fixing bugs/fine-tuning features continuously Monitor data streams for latency and quality issues Exposure of creating solutions based on campaign requirements Exposure to create email campaigns using content builder in SFMC AMP Scripting for dynamic builds. Advanced knowledge of HTML, CSS, and Media queries to assist in custom coding. Should know about building block-based designs using the content builder Should know building multi-channel journeys in SFMC Should be well versed in creating and updating data extensions Working knowledge of Automation Studio Good knowledge of SQL queries Technial Skills: 5+ years of hands on experience working on Salesforce Marketing cloud Computer engineer and/or hands on experience writing code in HTML, CSS, SQL and Javascript/AMPScript/Similar scripting language for any other Marketing automation platform Extensive knowledge of Marketing Cloud functionalities including AMPscript, Email Studio, Automation Studio, Journey Builder, Cloud Pages, Contact Builder and Content Builder. Experience building applications and innovative email templates on the platform that drive business KPIs Ability to analyze the campaign requirements and suggest the type of DE and logic that needs to be used Needs to understand the database structure to come up with exception handling while amp scripting Fundamentally curious and always tinkering and exploring new tech

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: High school diploma or equivalent required. Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

As a Customer Care Executive for the US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: - Responding to incoming chats from customers in a professional and courteous manner. - Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. - Proactively seeking opportunities to upsell and cross-sell products and services to customers. - Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale. - Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. - Meeting or exceeding individual and team sales targets. - Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: - Excellent communication skills in English. - Previous experience in a customer service and sales role, preferably in a chat or online environment. - Ability to multitask, prioritize, and manage time effectively. - Strong problem-solving skills and the ability to think on your feet. - Comfortable working in a fast-paced environment. - Flexibility to work in rotational shifts, including evenings, weekends, and holidays

Role & responsibilities Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices Preferred candidate profile Excellent Communication OK with night shift, ok with rotational shift