23106 Jobs in Kolkata - Page 16

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Job Purpose: Need to work as a Senior Technology Consultant in the capacity of CM Specialist in CM core modernisation and transformation projects Should exhibit deep experience in financial services during the client discussions and be able to convince the client on the solution Lead and manage a team of technology consultants to be able to deliver large technology programs in the capacity of project manager Work Experience Requirements Functional Skills/knowledge and prior work experience on One or more of Capital Markets areas (any of the below) Forex Trading and Derivatives i.e. FX Forwards, FX Swaps, FX Options, Pricing, Risks and PNL Cap Mkts: fixed income, equity, derivatives, trading lifecycle Middle and back office – knowledge/ experience in payments, confirmation, reconciliation, settlement and clearing Front office – knowledge/experience in pricing, trade capture, risk parameters and PNL Treasury and Liquidity Management – Knowledge of ALM, Position Keeping, Risk Reporting Collateral Management – Knowledge of repos, clearing and settlement of OTCs Regulatory and Compliance – i.e. implementation of MIFID, DTCC, BASEL, DFA, EMIR standard reporting, FRTB, IMA and SA, Concept of Capital Optimisation Risk Pricing Model, Modelling and model validation for Market Risk. Technical experience of working on cap-markets solutions in the field of CM Technology architecture and implementation, Interfaces development and business data migrations (trade, static, reference, market, reg-reporting). Hands on experience on one or more Trading Lifecycle or CapMarket Tech Solutions such as Murex, Kondor+/ Fusion Kondor, Finastra Fusion, Calypso, SunGard Treasury, Broadridge Gloss, Fidessa, MarkitSERV, Summit Mandatory skills: Technical: Application and Solution (workflow, interface) technical design Business requirements, definition, analysis, and mapping Understanding of technology landscape and providing system configuration design in Market, Static and Reference data Knowledge of databases, infrastructure, application servers, Technical Architecture, Security and Performance management Expertise in writing integration specifications and knowledge of Soap or Rest APIs One or more of following Tech skill categories : Database skills – Able to write SQL queries of moderate complexity, Programming/ Scripting skills : One of {Python, Java, C#} - able to write methods calling APIs Experience in Cloud and CI/CD (Devops Automation environment) Data Visualization – Dashboard analysis with Tableau, Power Bi Functional: Experience in requirements gathering, documentation and gap analysis in OOTB (out of the box) vs custom features Agile (Scrum or Kanban) Methodology Exposure in conducting or participating in product demonstration, training, and assessment studies. Analytical thinking in finding out of the box solutions with an ability to provide customization approach and configuration mapping Excellent client-facing skills Should be able to review the test cases and guide the testing team on need basis End to end product implementation and transformation experience is desirable Having implementation experience in any CM Trading platform (COTS or custom) will be an added advantage Education And Experience – Mandatory MBA/ MCA/ BE/ BTech or equivalent with banking industry experience of 3 to 8 years EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Show more Show less

Job Requirements Job Title: Academic Content Writer - Algorithms Location: Kolkata, West Bengal Salary: ₹12,000 - ₹30,000 per month Qualification: Bachelor's Degree Work Experience: Freshers Job Description As an Academic Content Writer specializing in Algorithms, you'll be tasked with crafting educational material that simplifies complex algorithms for students. Your work will primarily involve researching, writing, and editing content related to algorithms, ensuring clarity and coherence for learners. Responsibilities Researching various algorithms and their applications across different fields. Creating engaging and informative educational content on algorithms tailored to students' comprehension levels. Editing and proofreading content to maintain accuracy and coherence. Collaborating with subject matter experts and educators to ensure content meets educational standards. Staying updated with advancements and trends in algorithm development to incorporate into educational materials. Requirements Bachelor's degree in Computer Science, Engineering, or related field. Strong understanding of algorithmic concepts and principles. Excellent writing and communication skills in English. Ability to simplify complex ideas for easy comprehension by students. Attention to detail and commitment to producing high-quality educational content. Familiarity with academic writing styles and citation methods is a plus. Benefits Competitive salary range based on qualifications and experience. Opportunity to work in the vibrant city of Kolkata, known for its rich culture and heritage. Chance to kickstart your career in educational content writing and contribute to students' learning journey. Continuous learning and growth opportunities in algorithmic education. Positive work environment with supportive colleagues and mentors. Show more Show less

Job Requirements Job Title: Customer Service Representative Company Name: Crescentek Location: Kolkata, West Bengal (Remote) Salary: ₹15,000 - ₹25,000 per month Employment Type: Full-time Job Description Join our team as a Customer Service Representative and work from the comfort of your own home! We are urgently seeking experienced individuals to provide exceptional support to our valued customers. If you have a minimum of 2-4 years of experience in handling US/UK clients or customers, excellent communication skills in English, and a Western accent, we want to hear from you! FAQs What is the nature of this job? As a Customer Service Representative, your role will involve providing support to customers and handling incoming calls to deliver the required services. What are the required skills for this position? To excel in this role, you should have hands-on experience in handling US/UK clients or customers. Excellent communication skills in English are essential, and we prefer candidates with a Western accent. Is this a remote position? Yes, this is a remote position, allowing you to work from the comfort of your own home. Are there any specific working hours? The job requires rotational shifts to ensure coverage across different time zones. What is the salary range for this position? The salary for this position ranges from ₹15,000 to ₹25,000 per month. At Crescentek, we offer a rewarding work environment with the flexibility of working from home. Join our team today and take your customer service career to the next level! Show more Show less

- Order Punching on behalf of client, Terminal Handling, Advising the client - Client base is Provided by the company - Achieve target of brokerage generation - Cross selling of Mutual Fund, Demat A/c to existing client - popularplacement@gmail.com Required Candidate profile - Must have NISM 8 Certificate. - Should be ready to achieve Brokrage generation target - 1 Year of Dealing Experience in Stock Market. candidate can also send CV at popularplacement@yahoo.com

We are looking for Freshers to work for chat process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring No sales, No Target, Salary up to 19000 Call Hr rehman 7208698865 husna 8828629587

Roles and Responsibilities Hiring Graduate Fresher's for Leading International BPO kpo. Customer Support !! International Voice Process !! Any Graduate can apply. Fresher's can apply. Both Side Cabs Desired Candidate Profile Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply IMMEDIATE JOINER'S CAN APPLY !! Any Graduate can apply. Btech & BE can also apply. Comfortable Working. Good Communication Skills. Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Company Description Bratma offers a solution to your every fashion mood with a trendy and quirky collection of T-SHIRTS & HOODIES that can be customized to suit your style. Role Description This is a full-time on-site Marketing Intern role located in Kolkata at Bratma. The Marketing Intern will be responsible for tasks such as communication, market research, sales, marketing strategy, and customer service to support the marketing team in promoting the brand. Qualifications Strong Communication and Customer Service skills Experience in Market Research and Marketing Strategy Basic understanding of Sales processes Ability to work well in a team and independently Excellent organizational and time-management skills Knowledge of fashion industry trends is a plus Pursuing or completed a degree in Marketing, Business, or related field Show more Show less

About AIFF National Centre Of Excellence The AIFF National Centre of Excellence (NCE), Kolkata , is a premier football development facility dedicated to nurturing top-tier football talent in India. The NCE provides world-class training grounds, stadium-quality pitches, and high-performance infrastructure to support elite footballers, coaches, and teams. Job Purpose The Groundsman will be responsible for the maintenance and upkeep of the football pitches and surrounding areas at the AIFF National Centre of Excellence. This role ensures that the playing surfaces are maintained to the highest professional standards, enabling top-level training and competitive matches. Key Responsibilities Pitch Maintenance: Maintain and prepare football pitches, ensuring they are in top condition for training and matches. Turf Care: Conduct regular mowing, watering, aeration, fertilization, top-dressing, and pest control of natural grass surfaces. Synthetic Turf Maintenance: Clean, brush, and maintain artificial turf fields as per best practices. Line Marking: Ensure accurate and professional pitch marking as per FIFA/AFC regulations. Weather Preparedness: Implement measures to protect playing surfaces from adverse weather conditions (e.g., rain covers, drainage checks). Equipment & Machinery Management: Operate and maintain grounds keeping tools and machinery such as mowers, aerators, and sprinklers. Irrigation & Drainage: Monitor and manage irrigation systems and ensure proper drainage to prevent waterlogging. Repair & Renovation: Assist in pitch repairs, including turf replacement, levelling, and soil improvement when needed. Safety & Compliance: Adhere to health and safety regulations, ensuring a safe environment for players, coaches, and staff. Qualifications & Experience Minimum 2–5 years of experience in grounds maintenance, preferably in sports facilities. Knowledge of turf management, pitch maintenance techniques, and irrigation systems. Experience in maintaining both natural grass and artificial turf surfaces. Ability to operate and maintain grounds keeping machinery and tools. Basic understanding of sports field marking standards. Strong attention to detail and ability to work in all weather conditions. Knowledge of health and safety protocols related to grounds maintenance. A relevant qualification in horticulture, turf management, or sports field maintenance (preferred). Key Skills Strong work ethic and passion for football pitch maintenance. Ability to work independently and as part of a team. Good communication and coordination skills. Problem-solving abilities for pitch-related issues. Work Schedule & Conditions Full-time position with flexible hours, including weekends and match days. Outdoor work in various weather conditions. Physical labour involving lifting, bending, and working with equipment. Benefits & Compensation Competitive salary as per AIFF norms. Opportunity to work in India’s premier football facility. Professional growth and training opportunities in sports turf management. How To Apply Interested candidates should send their updated resume and a cover letter detailing their relevant experience to hr@the-aiff.com with the subject line “Application for Groundsman at NCE” by 28th March, 2025. Join us in maintaining world-class football facilities and contributing to the growth of Indian football! Show more Show less

Responsibilities: * Manage client relationships, drive sales growth & lead gen. * Collaborate with marketing team on campaigns & strategies. * Identify new business opportunities through networking & research. * Achieve monthly sales target Travel allowance Sales incentives Annual bonus

Design, develop, & optimize AI-powered apps Implement large language models (LLMs) & generative AI apps Integrate Copilot Studio, Azure AI Search, and other AI/ML platforms into enterprise solutions RAG (Retrieval-Augmented Generation) architecture Required Candidate profile 7+ yrs of exp in Python, C#, Java, JavaScript, C++ Generative AI capabilities Strong .NET Full Stack exp 3+ yrs of experience as Full Stack Developers & AI exposure can apply not a Data Scientist role

Responsible for daily household cleaning, laundry, and basic upkeep. Ensures hygiene, organization, and assists with routine domestic chores.

Company Description Kolaz is a creative advertising agency based in Kolkata that offers a full array of marketing and advertising services. We believe in doing the heavy lifting for our clients so they can focus on running their businesses. From logo design to social media marketing, we provide comprehensive solutions to meet our clients' marketing needs. About the Role: We’re lo o king for a proactive and detail-oriented Client Servicing Executive to be the key link between our clients and internal teams. You will play a crucial role in managing client relationships, understanding brand needs, and ensuring timely and high-quality delivery of creative and marketing solutions. Key Res p o nsibilities: • Serve as the primary point of contact between clients and internal teams • Unders tand client requirements, brief the creative & digital teams, and ensure deliverables match expectations • Coordi nate campaign planning, execution, and reporting • Prepar e client presentations, performance reports, and meeting minutes • Monito r project timelines, budgets, and approvals • Mainta in strong, long-term client relationships and identify opportunities for upselling services • Collab orate with strategy, creative, and media teams for smooth workflow Key Ski l l s & Qualifications: • Bachel or’s degree in Marketing, Communications, or a related field • 1–3 ye ars of experience in client servicing/account management (preferably in advertising/digital agencies) • Excell ent communication and presentation skills Show more Show less

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad, Gujarat. you will play a vital role in adding a human touch to our business. Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Profile: International Customer Operation - Chat Process (100% Non Voice) Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent written communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Reach out for more information; 7005735636/7085219935 nagaland@talentacquaintance.com

Building relationships with doctors by visiting them regularly. Promoting about the clinic and mental health services. Creating collaboration with various schools. Generating leads and reaching out to prospects. Achieving daily/weekly/monthly target Performance bonus

Dear Aspirants, Launch your career with a leading multinational BPO company and make a meaningful impact in customer service. We are hiring Customer Service Representatives across Jaipur and Ahmedabad. Positions Available: Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Ahmedabad (Gujarat) Role: International Customer Operation - Chat/Voice Process Qualifications: Graduate/12th Pass/10+3 Diploma, excellent written communication. Shifts: Rotational, including night shifts and weekends. Salary: 26,000 to 38,000 CTC General Perks and Benefits: 5 days working with rotational week off Performance-based incentives Health and personal insurance, gratuity, and provident fund Free night-shift cab and meal subsidies Growth and promotion opportunities Reach out for more information: Diganta 8238738800

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Claims_Processing. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters ? Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities ? 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ? 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally ? Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Snowflake. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Urgently required candidates for Manager MENA role for a manufacturing co in Kolkata for Middle East & Africa region. Exp from fmcg. Exp from MENA is must. Base location is Kolkata. Call Ishika 9051331110. Forward CVs to vardhana1208@gmail.com. Required Candidate profile Export Sales. FMCG. Exp in sales from MENA Base location is Kolkata. Call Ishika 9051331110 Forward CVs to vardhana1208@gmail.com Need to travel every month.

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad, Jaipur, Indore and Bhopal. you will play a vital role in adding a human touch to our business. (Internaitonal Voice Sales Support Specialist) Work From office - Ahmedabad Starting CTC: INR 38,000 per month Maximum CTC: INR 44,000 per month Require minimum 1 year documentary experince (Offer letter. and Experience letter mandatory) (International Chat - Service Process - 100% Non Voice) WFO/WFH/Hybrid - Ahmedabad Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Note: The hybrid setup is available only for candidates hired in December 2024. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Perks and benefits for Indore: 16k to 27k CTC + Incentive (Depends upon business requirement) Perks and benefits for Bhopal Salary: 15605 Cost to Company+Incentive (Starting from 3500 to 5000 rs monthly)+Cab Facility+ After probation of 6 months, employee is eligible for FREE FLIGHT TICKETS (Excluding Taxes). Pune (Maharashtra) To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment Pick-up and Drop facility available. Salary: 15k to 39k CTC Reach out for more information: HR Tarun - 7668851896

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad, Jaipur, Indore and Bhopal. you will play a vital role in adding a human touch to our business. (International Chat - Service Process - 100% Non Voice) WFO/WFH/Hybrid - Ahmedabad Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Note: The hybrid setup is available only for candidates hired in December 2024 and can join latest by January 2025. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Riya - 9549071327

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Dheeraj Gupta - 9638738800

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Ankit Gokani - 7069538800

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Chat Customer Service Representative based onsite in Ahmedabad and Jaipur. you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice - Ahmedabad Starting CTC: INR 30,000 per month Maximum CTC: INR 40,000 per month Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Ankit Gokani - 7069538800