Job Title

Company Description

Mahindra Holidays & Resorts India Ltd. (MHRIL) is a leading hospitality company and a part of the USD 20.7 billion multinational Mahindra Group. Since 1996, the flagship brand Club Mahindra has grown to serve over 250,000 members, offering holidays at 100+ resorts across India and international destinations such as Dubai, Thailand, Singapore, and the USA. The company is dedicated to creating memorable experiences for members and their families through unique ‘Only at Club Mahindra’ activities. With a focus on quality and innovation, Club Mahindra continues to build magical moments for its customers worldwide.

Role Description

This is a full-time, on-site role based in New Delhi. The role involves managing day-to-day operations, ensuring smooth execution of tasks, and delivering exceptional experiences for guests. Responsibilities will also include coordinating with teams to address customer needs, implementing operational strategies, and maintaining compliance with company policies. The position demands high attention to detail, a customer-focused approach, and strong organizational skills.

Qualifications

• Strong organizational and management skills to oversee day-to-day operations effectively.
• Customer service expertise with excellent communication and interpersonal abilities.
• Ability to develop and implement efficient operational policies and procedures.
• Experience in the hospitality or travel industry is highly desirable.
• Proficiency in team collaboration and the ability to address guest concerns promptly.
• A Bachelor’s degree in Hospitality Management, Business Administration, or related fields.
• Passion for delivering high-quality experiences and dedication to customer satisfaction.