Job Description: Service Desk Team Supervisor (BPO International Voice

Diebold

4 - 9 years

6 - 12 Lacs

Hyderabad

Posted:1 month ago| Platform:

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Skills Required

Team Management Outlook Configuration Technical Support Network Troubleshooting Technical Voice Process LAN Troubleshooting Front Line Sales IT Helpdesk VPN Configuration VLAN Configuration Windows Troubleshooting LAN Configuration IT Service Desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Provide front-line supervision to a Service Desk team.
Complete technical and administrative tasks within defined operational guidelines.
Ensure compliance with established Service Desk and company standards, policies, and procedures.
Assign tasks, verify the accuracy of work, establish deadlines for completing assignments, provide training and guidance, and may spend a portion of time performing the work of the team.
Monitor daily progress and status of the Service Desk team, making adjustments to ensure quality and a high level of customer service.
Evaluate team members against operational goals and transactional success measures.
Involve higher-level management in decisions and issues that require additional experience or are particularly complex.

Qualifications:

Bachelor's Degree or equivalent work experience required.
Typically has 4-6 years of experience in Service Desk Support.
Fluent business English skills (written and spoken).
Experience in BPO international voice processes, specifically in technical support, is essential.

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