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Clarity Consulting
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Job Alert!! Customer Support (International Voice Process) | Bengaluru

Job Alert!! Customer Support (International Voice Process) | Bengaluru

Clarity Consulting

1 - 3 years

5 Lacs

Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

Customer Support Customer Service International Process International Voice Voice Process Voice Support International Voice Process International Calling International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi Candidate,

Job Specifications

Role:

Hiring Location:

Work Mode:

Shift:

Employment Duration:

Please find Job Description below for the role

Roles Responsibilities

Handle inbound and outbound calls with international customers, providing prompt and effective solutions to inquiries and issues.
Resolve customer complaints and queries professionally, ensuring high satisfaction and offering appropriate solutions.
Provide accurate information about company products, services, and promotions to assist customers in making informed decisions.
Document all customer interactions and update records in the CRM or company database, following up on unresolved issues.
Escalate complex issues to relevant teams and collaborate with other departments to ensure timely resolution.
Meet performance targets for customer satisfaction, productivity, and response times according to company policies.
Demonstrate cultural sensitivity and adaptability when interacting with clients from diverse international backgrounds.

Key skills required:

Any University graduate with a minimum of 15 years of full time regular education. No Diploma holder candidates.
1+ years of experience International Voice process
Excellent written and verbal communications skills at the business and technical level

Apply to express your interest.

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