1 - 3 years
5 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
Hi Candidate, Job Specifications Role: Customer Support Representative (International Voice) Hiring Location: Hyderabad Work Mode: Work from Office Shift: Candidate has to be comfortable with any shift provided Employment Duration: Full Time Please find Job Description below for the role Roles Responsibilities Handle inbound and outbound calls with international customers, providing prompt and effective solutions to inquiries and issues. Resolve customer complaints and queries professionally, ensuring high satisfaction and offering appropriate solutions. Provide accurate information about company products, services, and promotions to assist customers in making informed decisions. Document all customer interactions and update records in the CRM or company database, following up on unresolved issues. Escalate complex issues to relevant teams and collaborate with other departments to ensure timely resolution. Meet performance targets for customer satisfaction, productivity, and response times according to company policies. Demonstrate cultural sensitivity and adaptability when interacting with clients from diverse international backgrounds. Key skills required: Any University graduate with a minimum of 15 years of full time regular education. No Diploma holder candidates. 1+ years of experience International Voice process Excellent written and verbal communications skills at the business and technical level Apply to express your interest.
Clarity Consulting
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