Job Description :
JIRA Cloud Admin
- Reports to Spoke Team Lead. (Business Unit Leader)
- On-call requirements as dictated by the Hub Team s support schedule
Required Qualifications
-
Bachelor s degree
in Computer Science, Information Technology, or equivalent experience
-
3+ years Atlassian administration experience
, including at least 1 year with Atlassian Cloud as part of a multi-instance/hub and spoke or similar distributed model
- Strong competence with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
-
Advanced experience with JQL, project workflows, permissions, and integrations
- Understanding of
enterprise governance
and standardization in cloud tool administration
Professional Skills
- Strong interpersonal and communication skills to coordinate between Hub and Spoke teams
- Excellent troubleshooting abilities and attention to detail
- Ability to balance adherence to central governance with flexibility to support Spoke-specific requirements
- Experience communicating technical solutions to non-technical audiences
Preferred Qualifications
-
Atlassian Certified Professional (ACP-120) Jira Administration for Cloud
- Experience in environments with 250+ users and multiple business units or projects
- Familiarity with ITIL, service management, and hub and spoke or federated IT models
Key Responsibilities
Support Within Hub and Spoke Structure
- Provide Atlassian Cloud administrative support directly to assigned Spoke Instances, acting as the primary liaison between those teams and the central Hub Team
- Implement, maintain, and monitor Atlassian configurations as defined and approved by the Hub Team
- Ensure Spoke Instance compliance with Hub Team governance, standards, and security protocols
System Administration & Configuration
- Manage user provisioning, access controls, and permissions within assigned Spoke Instances per Hub Team direction
- Configure issue types, custom fields, boards, dashboards, workflows, and automation to meet the unique requirements of Spoke teams while aligning with enterprise policies
- Support implementation of new Hub-directed features, plugins, or integrations in Spoke Instances
Support & Optimization
- Serve as a Level 2/3 support resource for Spoke Instance teams, resolving escalated issues and acting as the connection point to the Hub Team for further escalation
- Monitor and report on the health, performance, and usage patterns of assigned Spoke environments, and relay key insights to the Hub Team
- Collaborate with Spoke stakeholders to translate their operational needs into Atlassian Cloud solutions that follow Hub best practices
Integration & Development
- Assist with Spoke-level integrations and automations under guidance of the Hub Team, ensuring compatibility and data integrity
- Support Hub-driven data migration projects and Atlassian Cloud upgrades within assigned Spoke Instances
- Contribute to shared documentation and standard operating procedures coordinated by the Hub Team
Governance & Compliance
- Enforce Hub Team policies, standards, and change management procedures across Spoke Instances
- Assist with audits, licensing, and compliance monitoring as directed by the Hub Team
- Participate in Spoke-level adoption of new tools, processes, and security measures, providing updates and feedback to the central Hub
