Job
Description
Position - Jira Agile Support Engineer (JIRA / Confluence Administration and Integration) Software Requirements: Strong knowledge of JIRA and Confluence administration Experience with JIRA Query Language (JQL) Familiarity with REST APIs and integrating Atlassian products with non-Atlassian applications Understanding of best practices in user management, system access, and compliance Knowledge of creating and managing security schemes, custom fields, and configurations Ability to install, manage, and administer JIRA/Confluence add-ons, plugins, and extensions Overall Responsibilities: Partner with the current team to support customers using JIRA and Confluence Work on service requests and incident management Consult and teach the current team about best practices Act as a liaison between business units, technology teams, and support teams Gather requirements and provide solutions for applications and integrations with vendor solutions Prepare application administration documents, end-user documentation, and application training Setup, configure, and administer the JIRA/Confluence environment Technical Skills: JIRA/Confluence Administration: Setup, configuration, and administration User management and support for local and remote users Create and manage security schemes, custom fields, and configurations Install, manage, and administer add-ons, plugins, and extensions Integration and Customization: Customize JIRA projects and Confluence spaces/pages Work with JIRA Query Language (JQL) Build and administer integrations between Atlassian and non-Atlassian applications using REST APIs Optimization and Metrics: Gather requirements for business processes and optimize JIRA/Confluence setups and workflows Develop metrics dashboards and advanced filters in JIRA Provide meaningful operational/performance metrics and status reports Maintenance and Upgrades: Implement tools upgrades Coordinate infrastructure maintenance and system migrations Experience: At least 10 years of experience in JIRA and Confluence administration Hands-on experience with JQL and REST APIs Experience with integrating Atlassian products with non-Atlassian applications Strong background in user management, system access, and compliance Experience in optimizing JIRA/Confluence setups and workflows Day-to-Day Activities: Interact with the business to understand their processes and IT needs Work directly with stakeholders to gather requirements and provide solutions Resolve issues and document resolution Prepare and maintain application administration documents and end-user training Administer and support the JIRA/Confluence environment Customize JIRA projects and Confluence spaces/pages Develop and maintain metrics dashboards and advanced filters in JIRA Implement tool upgrades and coordinate system maintenance and migrations Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field Soft Skills: Excellent written and verbal communication skills Strong problem-solving abilities Ability to work effectively in a team environment Capability to handle multiple tasks and prioritize effectively Attention to detail and strong organizational skills Ability to work under pressure and meet deadlines.
