JD - CRM - Nagpur JD - CRM - Nagpur

Greetings from Skillab.in !!

Glad to recommend you as CRM

Job description-

Expirenance - 3 to 6 yrs

Position - CRM

Job Responsibilities:

· Handle inbound and outbound calls for customer inquiries, follow-ups, and feedback.

· Maintain and update customer database with accurate details.

· Coordinate with the sales team to schedule test rides, vehicle delivery, and post-sales support.

· Ensure timely communication of offers, finance schemes, and service reminders to customers.

· Manage customer complaints/escalations and provide quick resolutions.

· Track customer satisfaction through feedback calls after sales and service.

· Support in retention and loyalty programs (repeat customers, referrals).

· Generate regular reports on customer follow-ups, pending cases, and closure status.

· Assist in showroom events, promotional activities, and customer engagement programs.

Requirements:

· Qualification: Graduate / Minimum 12th Pass.

· Experience: 1–3 years in CRM, telecalling, customer support, or automobile sales (preferred).

· Good communication skills in local language, Hindi & English.

· Basic computer knowledge (MS Office, CRM software).

· Pleasant personality with customer-centric approach.

Salary & Benefits:

· Fixed Salary + Performance Incentives.

· Training and growth opportunities in Sales / CRM Management.

· Employee discounts on vehicles & services.

Thanks & Regards

Shruti Gangarde

Skillab.in

Job Types: Full-time, Permanent

Pay: ₹5,000.00 - ₹25,000.00 per month

Work Location: In person