Java Specialist

About Client:

Our Client is a global IT services company headquartered in Southborough, Massachusetts, USA. Founded in 1996, with a revenue of $1.8B, with 35,000+ associates worldwide, specializes in digital engineering, and IT services company helping clients modernize their technology infrastructure, adopt cloud and AI solutions, and accelerate innovation. It partners with major firms in banking, healthcare, telecom, and media.

Our Client is known for combining deep industry expertise with agile development practices, enabling scalable and cost-effective digital transformation. The company operates in over 50 locations across more than 25 countries, has delivery centers in Asia, Europe, and North America and is backed by Baring Private Equity Asia.

Minimum Qualification

· Excellent Communication Skills (English Writing & Speaking)

· 4+ years’ Coding in Java (SOAP/REST API’s),SQL, Unix/Linux

Required Skills

. Java Support / Production support

· Core Java

· REST API

· Debugging/troubleshooting skills

· Basic Database knowledge & SQL

· Basic Linux knowledge

· Oauth2.0(added Advantage)

· HTML & CSS

Spring boot , MicroServices

· Good communication and written skills

Key Responsibilities

· Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof

· Provide technical support via emails/forums for the specialized Product Areas

· Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products

· Respond to customer-reported issues in a timely manner, per service level agreements.

· Communicate progress of resolution/status in a timely fashion, per service level agreements

· Timely and Valid escalations of issues to L2 Team.

· Follow established support processes and procedures

· Work effectively and manage team queue and bugs with minimal supervision