Java Application Support - Consultant - L2

NTT DATA Business Solutions

5 - 9 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

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Skills Required

incident management change management problem management monitoring tools dynatrace documentation java application support relational db graffana itil service management framework process improvements knowledge base improvements service reporting support processes change control process cab meetings devops mindset customer centric thinking fluent english

Work Mode

On-site

Job Type

Full Time

Job Description

You should have at least 5-6 years of experience in Incident/Change/Problem Management, including Java Application Support & Relational DB experience. Your role will involve managing Incidents, Major Incidents, Problems, Service requests, and Change requests using the ITIL service management framework. You will also be responsible for supporting process improvements, analyzing performance KPIs, and providing service reporting to key stakeholders. Additionally, you will play a crucial role in maintaining support processes and documentation, ensuring integration between Incident, Problem, and Change Management processes, and running the Change Control process including CAB meetings. It will be your responsibility to follow up on post-incident reviews, capture root causes of major incidents, and drive corrective actions to conclusion. Moreover, you should possess excellent attitude, soft skills, and communication skills to handle technically critical situations, lead a team of experts, and come up with effective solutions. A DevOps mindset is essential, along with customer-centric thinking and fluent English language proficiency. Knowledge of other languages such as German or French would be a plus. Join NTT DATA Business Solutions, a fast-growing international IT company and one of the world's leading SAP partners, to transform SAP solutions into value.,

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NTT DATA Business Solutions

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Java Application Support - Consultant - L2