IVR Test Engineer

Sensiple

3 - 6 years

2 - 7 Lacs

chennai

Posted:5 hours ago| Platform:

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Skills Required

cyara call routing ivr testing functional testing dialogflow call flow

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Role and Responsibilities

Must have 3+ years of experience in the required skills below.
Candidate with Strong and deep understanding of IVR projects.
Proficient in
IVR Call Flow Testing using Dialog flow and Cyara, including Google Dialog flow simulation.
Experience in Automation Testing and Web Service Testing
Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set timelines and quality standards - Mandatory.
Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
Knowledge on project Management Tools in Azure Dev ops
Knowledge on maintaining test environment
Good experience with using SQL
Effective Test Data and Test Metrics Preparation
Analyzing the test results and preparing the test report
Team Handling Capabilities, Provide Trainings to the Team on related skill

Qualifications and Education Requirements

Any engineering/Master's degree with relevant experience

Preferred Skills

Cyara automation tool, Azure Dev ops Experience.

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