837 Ivr Jobs - Page 34

Miratech is seeking a skilled NICE CX-One Developer to contribute to a large-scale customer experience transformation initiative for a Global leader in the Healthcare industry. In this role, you will design and implement NICE-based routing solutions, develop secure and compliant IVR applications, and play a key role in the migration of legacy call center systems to modern omnichannel platforms. You ll work closely with cross-functional teams to troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations. This is a high-impact opportunity to apply your technical expertise in a mission-critical environment, helping shape intuitive and efficient customer int...

So, what s the role all about? We re seeking a skilled Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions. This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations. You ll support data integration, automate processes, and help clients get the most value from our platform. How will you make an impact? Collaborate with clients and internal account teams to gather requirements, understand bus...

So, what s the role all about? We re seeking a skilled Professional Services Engineer to deliver tailored technical solutions, successful deployment, configuration, and integration of our software solutions for clients. You ll work closely with customers and internal teams to translate business needs into scalable, data-driven solutions. This role requires hands-on experience of Advanced Call Flow configurations, Digital Channel and basic knowledge Bot configurations. You ll support data integration, automate processes, and help clients get the most value from our platform. How will you make an impact? Collaborate with clients and internal account teams to gather requirements, understand bus...

Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess can-do attitude and strong work ethic. Act with empathy and humility Must Have Skills 2+ years experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C/C++ Good understanding of contact center operations inclu...

We are looking for an experienced Principal Genesys Cloud Consultant to lead the design, implementation, and support of cloud contact center solutions for our clients. This role involves working directly with stakeholders to deliver scalable, integrated solutions tailored to client needs. The ideal candidate combines deep Genesys platform expertise with strong communication and problem-solving skills. Responsibilities: Lead the design, configuration, and deployment of end-to-end cloud-based contact center solutions Develop and maintain Architect flows, IVRs, call routing, and system integrations Conduct discovery sessions and translate business needs into technical designs Oversee migrations...

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! Role: CCaaS Engagement Manager Conversational AI (Delivery) Work Location: India (Mumbai, Bangalore) Experience: 6+ years Job Description: As part of the core delivery team of Quantiphi, the Engagement Manager will be responsible for managing the delivery and execution of projects in a ...

Summary Supports Head CDS in setting the standards and automation strategy across Novartis. Manage a global team(s) responsible for executing data standards / automation objectives across DO. Responsible for ensuring quality, scalable, reusable, (CDISC and regulatory) compliant data standards and technologies are transparently deployed across GDO in close collaboration with external industry peers and internal stakeholders delivering stellar customer focus. Responsible for planning and overseeing KPIs/metrics, frameworks, policies, business rules and processes for development, maintenance, deployment. Responsible to ensure Novartis fulfills a ROI across the standards and automation landscape...

Job Title: Senior Fullstack Developer (React + Node.js) Cloud Telephony Company Overview: We are a fast-growing cloud communications company revolutionizing how businesses connect with their customers. Our platform powers intelligent voice, messaging, and automation solutions for enterprises across industries. We are looking for a seasoned Fullstack Developer to join our engineering team and help scale our next-generation cloud telephony products. Role Summary: As a Senior Fullstack Developer, you will lead the design, development, and deployment of scalable web applications and APIs that integrate with our cloud telephony infrastructure. You will work closely with product managers, DevOps, ...

Our Contact Center department is growing rapidly, and we are looking for a new colleague - Technical Product Manager (Analytics) who is familiar with the principles of building Multi-Channel Contact Center solutions. The Contact Center team creates a brand new modern omnichannel solution on the Global market that will combine all existing ways of interaction between companies and a client - from classic telephony calls to digital messaging channels - WhatsApp, Facebook, Twitter, email, SMS, etc. We create a product that helps companies to be closer to their customers and respond to their requests as quickly and efficiently as possible. Responsibilities: This role requires close collaboration...

We are seeking a skilled and collaborative Conversational AI Developer to join our team focused on IVR modernization and migration to next-gen voice IVR / bots. This role involves designing, developing, and integrating platforms like Google Dialogflow. You will work closely with cross-functional teams to ensure seamless transitions from legacy IVR systems to modern, AI-powered solutions. Responsibilities: Design and develop conversational experiences using Dialogflow CX/ES. Build and maintain backend services, integrations using Python, Node.js, or JavaScript. Implement NLP and ML models using industry-standard libraries and frameworks. Develop and optimize prompts for natural and effective ...

We are seeking a skilled and collaborative Conversational AI Developer to join our team focused on IVR modernization and migration to next-gen voice IVR / bots. This role involves designing, developing, and integrating platforms like Google Dialogflow. You will work closely with cross-functional teams to ensure seamless transitions from legacy IVR systems to modern, AI-powered solutions. Responsibilities: Design and develop conversational experiences using Dialogflow CX/ES. Build and maintain backend services, integrations using Python, Node.js, or JavaScript. Implement NLP and ML models using industry-standard libraries and frameworks. Develop and optimize prompts for natural and effective ...

Reporting to the Business system owner (BSO) Salesforce Service cloud manager, enhances existing Salesforce service cloud core model enhancements, prepares and drives a given deployment performing expected business activities and ensures solution sustainability. Investigates & promotes solution capabilities to bring the highest value possible to order to cash activities. Leads business activities in a given Salesforce implementation with the objective to assure customer satisfaction and internal efficiencies in collaboration with hub K-users, Digital, Integrator, Global Process leads (GPLs), GPO. Actively contributes to solution and users expertise sustainability by monitoring globally adopt...