Uniphore Software Systems

Job Description: Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess “can-do” attitude and strong work ethic. Act with empathy and humility Must Have Skills 4+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C++ and/or Java Knowledge of Docker and Kubernetes deployments. Proficiency in SQL, REST, Redis, Tomcat, and the AWS stack is highly desirable. Knowledge in recording solutions like redbox/verint/nice/calabrio is a plus Expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS is a huge plus Experience with Spring Boot, Hibernate, and Gradle is a great plus. Strong coding skills with an eye for using the right algorithms and data structures Should be able to roll up the sleeves and test the system end to end including telephony testing. Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Overview: As a UI/UX Designer, you will be instrumental in crafting intuitive, accessible, and impactful user experiences across our digital platforms. You will actively engage in user research, wireframing, prototyping, and strategizing the overall user experience. Your role involves close collaboration with product managers, developers, and cross-functional teams to align design efforts with product objectives. Additionally, you will manage and evolve our design system, ensuring consistency and excellence in all user interactions. You are expected to approach complex design challenges strategically and deliver thoughtful, user-centered solutions. Key Responsibilities: Lead end-to-end design processes from initial concept through final execution for web applications, including user research, wireframing, and prototyping. Collaborate effectively with product managers, developers, and fellow designers to ensure cohesive, intuitive user experiences. Develop detailed wireframes and interactive prototypes to visualize design concepts and user flows. Deliver clear, actionable design documentation and specifications for development teams. Maintain and enhance our existing design system, ensuring design consistency and quality across all products. Actively participate in design reviews and collaborative brainstorming sessions, providing constructive, insightful feedback. Continuously stay informed about current UX trends, tools, techniques, and best practices. Qualifications: Excellent communication and collaborative abilities, capable of clearly articulating design decisions and effectively engaging with cross-functional teams. Minimum of 2 years of professional experience in UX design, with a compelling portfolio demonstrating experience with B2B SaaS applications. Proficiency in design tools such as Figma and Figjam or equivalent. Strong foundational knowledge of user-centered design principles and methodologies. Experience conducting user research and translating insights into practical design solutions. Proven ability to create detailed wireframes and interactive prototypes. Experience maintaining and evolving design systems for consistent, cohesive user experiences. Hold a Bachelor s degree or an advanced degree from a reputable design College (B.Des), (M.Des). Preferred Qualifications: Knowledge or previous experience working on AI-related products would be a plus. Experience working within Agile development frameworks. Familiarity with accessibility standards and their application in UX design. Passionate about staying ahead of the latest design and user experience trends. Location preference: India - Bangalore For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: About the role As a Staff AI Scientist, you will positively impact customers by utilizing machine learning (ML) applications and will contribute to the organizations success by providing technical guidance, leadership, and expertise in Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Deep Learning. Responsibilities Lead and contribute to building ASR and Speech LLM models and associated services Lead and contribute to the building and modification (fine-tuning) of pre-trained enterprise-grade LLMs and multi-modal models Conduct scientific evaluations of NLP/LLM models, innovate new techniques for model validation, evaluation, trust, and safety Apply preference optimization techniques, including reinforcement learning from human feedback (RLHF), to train and fine-tune multi-modal models, ensuring trust and safety in their deployment Engineer LLMs with the ability to seamlessly integrate with other tools and APIs Specify guidelines and design annotation processes for training and evaluation data Collaborate with the data team on data pre-processing, consumption, and automated/manual annotations Collaborate with the product team to define and refine requirements for new features and applications of AI Lead projects independently, providing mentorship and guidance to other team members Work collaboratively in a fast-paced startup environment, cross-functionally with Engineering, Product, Marketing, and Customer Solutions teams Research and assess the scientific literature for solutions to company needs, and compare prior work to internal solutions; stay up to date with larger trends in the field Published in peer-reviewed machine learning venues (e.g. NeurIPS, ICLR, ICML, EMNLP, KDD, ICASSP, InterSpeech, CVPR, AAAI etc.) Qualifications & Skills PhD plus 3 years of relevant experience or Master s degree in Computer Science, Engineering, or related fields plus minimum of 5 years relevant experience, or Bachelor s degree in Computer Science, Engineering or related experience plus a minimum of 6 years of relevant experience Minimum of 4 years of industry experience in artificial intelligence (AI), Natural Language Processing (NLP), Vision and Automatic Speech Recognition (ASR) In-depth knowledge of deep learning (DL) with expertise in PyTorch/TensorFlow In-depth understanding of Transformers, hands-on experience with the Hugging Face library, and the ability to solve NLP and ASR problems using LLMs Experience working with large datasets, addressing quality issues, and interpreting data with a focus on business goals Expertise in Python programming Hands-on experience in developing production-ready, scalable code Ability to lead projects independently and mentor and guide other team members Knowledge of deployment using environments such as: Docker, AWS, or Kubernetes Location preference: India - Bangalore, India - Chennai For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

We are seeking a meticulous and experienced Payroll Manager to lead payroll operations in our fast-paced, high-growth SaaS environment. The ideal candidate will ensure timely and accurate payroll processing across multiple geographies, ensure compliance with local and international regulations, and help scale payroll operations in line with our global expansion. This role requires a strong understanding of tech industry nuances, equity compensation, and cross-functional collaboration between Finance, HR, and Legal teams. Key Responsibilities: Own the end-to-end payroll process and accounting for multi-state and/or global employee populations, ensuring accuracy, timeliness, and compliance. Manage equity and incentive-based compensation (e.g., stock options, RSUs) in coordination with HR and Legal. Ensure compliance with applicable India, state, and international payroll, tax, and labor laws. Partner with HR to ensure accurate employee data and integrations across HRIS and payroll systems (e.g., Workday/Darwin Box). Administer payroll deductions, benefits, bonus payouts, and other variable components. Support audits (Statutory, Tax, Internal) and provide relevant payroll documentation. Implement and optimize payroll processes and controls for scalability. Develop internal reporting and analytics to support Finance and People teams. Lead or support payroll-related system migrations and vendor transitions. Provide guidance and support to employees regarding payroll-related queries. Qualifications: Bachelors/Masters degree in Accounting, Finance, HR, or a related field. 7-9+ years of payroll experience, with at least 2 years in a SaaS, tech, or high-growth company. Experience managing APAC/ U.S. payroll (international payroll experience a plus). Strong understanding of equity compensation and payroll tax implications. Proficiency in payroll systems (e.g., ADP, Workday, Darwin box). Certified Payroll Professional (CPP) preferred but not required. Key Skills: Strong analytical and problem-solving skills. Meticulous attention to detail and data accuracy. Excellent interpersonal and communication skills. Ability to thrive in a dynamic, fast-paced, and remote-friendly work environment. Confidentiality, integrity, and discretion with sensitive information. Bonus: Experience with global payroll tools Exposure to M&A integration or rapid scaling environments. Familiarity with GAAP and accrual-based accounting for payroll.

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Role Uniphore is seeking a data-driven, execution-oriented Manager to join our Revenue Operation s team. This individual will serve as a key partner to GTM leadership across Sales, Marketing, and Customer Success, responsible for delivering strategic insights, leading cross-functional programs, and enabling data-informed decision-making to accelerate growth and efficiency. T his role is critical to help lead the Global field organization (Sales, SEs, Product, Marketing, Finance) through the evolution of GTM structure, productivity optimization, and operational processes. Primary responsibilities include executing operational cadence (e.g., forecasting, pipeline management), overseeing commercial processes including order form creating, and support quote to order process es . Initiatives includ e ensuring a healthy business operating cadence, revenue systems & process standardi z ation, revenue forecasting & managing Deal Desk initiatives. You will work cross functionally with Sales, Finance, Marketing, Product and Delivery stakeholders in all regions to streamline our Lead-To-Order process. Your Priorities will include - Deal Desk & Order Management: Be a key anchor in the Deal Desk to provide deal acceleration and standardization. Act as a point of contact in all aspects of the Quoting-to-Booking process including questions relative to quotes, order status, deal registration, process adherence, etc. Ensure alignment & compliance on pricing/discounting terms maintaining deal hygiene. Administer end to end Quote to Order Management process, our CPQ tool, including overall governance and support. Business Operating Cadence & Reporting : Establish and drive operating cadence/rigor across all Sales, Finance, Marketing, Product, Sales Development, and Customer success functions. Work with the sales and business leaders to ensure the health of the business on achieving key performance metrics including forecast accuracy, funnel analysis, and pipeline management. Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards. Provide support for adhoc reporting, analysis, insights and troubleshooting for the Global Sales teams with quick turnaround. Sales Process & Support: Design, implement and optimize policies and processes in line with business realities and regulatory requirements. Build scalable capabilities to support growth plans. Bring rigor and organization to the weekly, monthly and quarterly sales meetings and reports. Be an escalation point to help enable the sales team in their day to day challenges to help resolve and navigate deal structuring, discounting, commissions, territory mapping, split and coverage decisions. Revenue Systems & Processes: Lead efforts to standardize processes and systems (e.g. Salesforce.com ) to enable accurate and efficient data collection and management of the company s sales efforts Work cross-functionally to define problems, analyse growth opportunities and develop solutions, actionable recommendations and results through a rigorous, data driven process. Build sophisticated analytical models that further our understanding of the business. Create and document our sales processes, and train/onboard team members Qualifications : - 5-10 year of tech industry sales operations experience mandatory with strong exposure to growth enterprise software and SaaS companies. Have proven ability to think strategically and plan effectively; be hands on , detail and results oriented and manage multiple tasks against deadlines. The successful candidate will not only possess a broad understanding of sales, channel & alliances, and business operations within the Enterprise Software industry, but can also communicate effectively with executive and sales leadership This candidate will be data-driven, self-motivated, sales infrastructure savvy, intellectually curious, a fast learner, detail-oriented, and able to move quickly while keeping focused on high impact projects with limited direction and supervision Expert in Salesforce and Excel; strong experience with CPQ tools (e.g., Dealhub ) Ability to manage multiple concurrent projects and drive initiatives in a cross-functional environment Ability to create a performance- and metrics-focused culture Strong interpersonal skills with demonstrated ability to present technical content to general audiences Strong analytical and quantitative skills; ability to determine trends and propose solutions Organized and can juggle working on multiple different projects at once A creative problem solver who thrives in a fast-paced environment Excellent collaboration skills working with multiple departments and individuals to reach common solutions that serve revenue growth Location preference: India - Bangalore Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: We are seeking a meticulous and experienced Payroll Manager to lead payroll operations in our fast-paced, high-growth SaaS environment. The ideal candidate will ensure timely and accurate payroll processing across multiple geographies, ensure compliance with local and international regulations, and help scale payroll operations in line with our global expansion. This role requires a strong understanding of tech industry nuances, equity compensation, and cross-functional collaboration between Finance, HR, and Legal teams. Key Responsibilities: Own the end-to-end payroll process and accounting for multi-state and/or global employee populations, ensuring accuracy, timeliness, and compliance. Manage equity and incentive-based compensation (e.g., stock options, RSUs) in coordination with HR and Legal. Ensure compliance with applicable India, state, and international payroll, tax, and labor laws. Partner with HR to ensure accurate employee data and integrations across HRIS and payroll systems (e.g., Workday/Darwin Box). Administer payroll deductions, benefits, bonus payouts, and other variable components. Support audits (Statutory, Tax, Internal) and provide relevant payroll documentation. Implement and optimize payroll processes and controls for scalability. Develop internal reporting and analytics to support Finance and People teams. Lead or support payroll-related system migrations and vendor transitions. Provide guidance and support to employees regarding payroll-related queries. Qualifications: Bachelor s/Masters degree in Accounting, Finance, HR, or a related field. 7-9+ years of payroll experience, with at least 2 years in a SaaS, tech, or high-growth company. Experience managing APAC/ U.S. payroll (international payroll experience a plus). Strong understanding of equity compensation and payroll tax implications. Proficiency in payroll systems (e.g., ADP, Workday, Darwin box). Certified Payroll Professional (CPP) preferred but not required. Key Skills: Strong analytical and problem-solving skills. Meticulous attention to detail and data accuracy. Excellent interpersonal and communication skills. Ability to thrive in a dynamic, fast-paced, and remote-friendly work environment. Confidentiality, integrity, and discretion with sensitive information. Bonus: Experience with global payroll tools Exposure to M&A integration or rapid scaling environments. Familiarity with GAAP and accrual-based accounting for payroll. Location preference: India - Bangalore, India - Chennai For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

Job Title : HR & L&D Operations Associate Location: Chennai Employment Type: 1 Year Contract to begin with About the Role We are looking for a proactive and detail-oriented HR & Learning Operations Associate to support both day-to-day HR Operations processes and the execution of impactful learning programs. This role offers exposure to onboarding, employee lifecycle management, compliance, payroll coordination, and L&D operationsmaking it ideal for someone eager to build a well-rounded HR career in a dynamic, growth-oriented environment. Key Responsibilities Learning & Development (L&D) Operations Coordinate end-to-end logistics for training programscalendar invites, virtual setup, room bookings, and trainer support. Manage learner communications (pre- and post-session), attendance tracking, and feedback survey administration. Administer Learning Management System (LMS): upload content, assign courses, track completions, and generate reports. Maintain and update training calendars, dashboards, and documentation for L&D metrics and audits. Support leadership development, onboarding, and compliance training programs. Liaise with vendors and internal stakeholders to ensure smooth program delivery. Assist in improving L&D templates, SOPs, and invoice tracking. HR Operations Coordinate onboarding and induction to ensure a seamless new hire experience. Manage employee lifecycle events—EFM, promotions, transfers, leaves, and separations. Maintain HRIS data integrity (Workday): employee records, hierarchies, and structural updates. Prepare payroll inputs, validate summaries including statutory deductions, and coordinate with vendors and PEOs. Support employee helpdesk (e.g., Freshworks), resolving queries and encouraging use of self-service tools. Partner with labor law consultants to ensure compliance with Indian employment regulations and support audit readiness. Qualifications & Skills Bachelor’s degree in Human Resources, Business Administration, or a related field. 1–3 years of experience in HR operations, L&D coordination, or payroll. Strong organizational skills and ability to manage multiple priorities. Proficiency in MS Office (Excel, PowerPoint, Outlook). Familiarity with HR systems like Workday, LMS platforms, and helpdesk tools (e.g., Freshworks) preferred. Understanding of Indian labor laws and statutory compliance is a plus. Strong communication and stakeholder engagement skills. Process-driven, detail-focused, and eager to learn and grow.

Responsibilities Develop creative solutions and write technical design based on the requirements. Develop and maintain enterprise grade SaaS software, adapting Agile methodology. Assist in tuning and optimization. Develop and execute unit tests for product components. Perform peer code reviews and provide feedback. Promote high quality, scalability, and timely completion of projects. Development in Golang/Core Java, J2EE, Struts, spring, Client-Side scripting, Hibernate, Database Development of scalable core-java applications, Web Applications and Web Services Requirements Bachelors degree in engineering, CS or equivalent experience Understanding of Data Structures, algorithms and their applications Good hands on experience in Looker APIs, dashboards and Look ML Strong problem-solving skills Experience in building microservices using golang/Spring Boot stack (spring cloud, spring-data) Extensive experience in developing and consuming REST APIs Experience in profiling applications Experience with at least one of the front-end frameworks such as Angular or Vue. Strong analytical skills and general logical reasoning Excellent written and verbal communication skills and presentation skills. Good understanding of Software development life cycle (SDLC) Basic SQL queries Must have software development experience using: Java Sprintboot, Kafka, SQL, Linux, Apache Redis, Good to have software development experience in AWS cloud using: Go, Python, MongoDB, Postgres, Clickhouse

Responsibilities Develop creative solutions and write technical design based on the requirements. Develop and maintain enterprise grade SaaS software, adapting Agile methodology. Assist in tuning and optimization. Develop and execute unit tests for product components. Perform peer code reviews and provide feedback. Promote high quality, scalability, and timely completion of projects. Development in Golang/Core Java, J2EE, Struts, spring, Client-Side scripting, Hibernate, Database Development of scalable core-java applications, Web Applications and Web Services Requirements Bachelors degree in engineering, CS or equivalent experience Understanding of Data Structures, algorithms and their applications Good hands on experience in Looker APIs, dashboards and Look ML Strong problem-solving skills Experience in building microservices using golang/Spring Boot stack (spring cloud, spring-data) Extensive experience in developing and consuming REST APIs Experience in profiling applications Experience with at least one of the front-end frameworks such as Angular or Vue. Strong analytical skills and general logical reasoning Excellent written and verbal communication skills and presentation skills. Good understanding of Software development life cycle (SDLC) Basic SQL queries Must have software development experience using: Java Sprintboot, Kafka, SQL, Linux, Apache Redis, Good to have software development experience in AWS cloud using: Go, Python, MongoDB, Postgres, Clickhouse

Who You Are Strong sense of ownership, accountability, and business acumen Passion for your teams vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess can-do attitude and strong work ethic. Act with empathy and humility Must Have Skills 5+ years experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C/C++/C# Good understanding of contact center operations including ACD, IVR, and CRM integration Strong knowledge in recording solutions like redbox/verint/nice/calabrio Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS Advanced knowledge of packet capture, dissection and protocol decoding Experience with SSL/TLS decryption Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc Strong coding skills with an eye for using the right algorithms and data structures Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor s or master s degree in engineering, Computer Science or equivalent experience

Who You Are Strong sense of ownership, accountability, and business acumen Passion for your team's vision/mission & the entrepreneurial drive to make things happen Mentor the team in growing and reaching their full potential Passion for designing modular systems using reusable components, SDKs, and robust APIs Collaborate, socialize, and drive cross-team technical initiatives Possess can-do attitude and strong work ethic. Act with empathy and humility Must Have Skills 2+ years experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems Strong proficiency in C/C++ Good understanding of contact center operations including ACD, IVR, and CRM integration Strong knowledge in recording solutions like redbox/verint/nice/calabrio Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS Advanced knowledge of packet capture, dissection and protocol decoding Experience with SSL/TLS decryption Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc Strong coding skills with an eye for using the right algorithms and data structures Excellent troubleshooting, analytical and decision-making skills Disciplined approach to documentation Ability to lead, partner, and collaborate cross functionally across an engineering organization Bachelor s or master s degree in engineering, Computer Science or equivalent experience

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Job Description: Uniphore is looking for a high-impact Manager to support our Product GTM & Operations function. In this IC role, you will help drive our product strategy across AI product lines by supporting pricing models, operational processes, vendor relationships, and GTM enablement. You ll work cross-functionally with Product, Finance, Engineering, and Sales to ensure the business side of product management is scalable, efficient, and aligned with company goals. This is an excellent opportunity for a detail-oriented and analytically strong operator with experience in business operations, finance, and/or product strategy within enterprise SaaS or AI. Operational Analytics & Product Economics Track product-level COGS across compute , storage, and third-party dependencies and evaluate margin performance. Directly manage cost optimization initiatives Help refine and maintain the product credit/token usage system in collaboration with Product and Finance teams. Partner with RevOps and Le gal to support quoting, billing, and non-standard order form workflows. Vendor & OEM Support Support the evaluation and ongoing management of key technology vendors and OEM partnerships. Coordinate with internal stakeholders during contract renewals and escalations . Product Operations Drive the Enablement of the product strategy by working with the Product managers and Product leaders to ensure that the product vision and roadmaps are defined and delivered. Partner with t echnical p roduct m anager s to ensure that the Product delivery lifecycle activities and software delivery lifecycle activities work together to deliver application and platform capabilities to the customer. Monetization Strategy & Execution Support leadership in managing the monetization roadmap across pricing models . Assist in developing pricing structures aligned with infrastructure costs and customer value. Build and maintain financial models to evaluate pricing and packaging scenarios and support go-to-market strategies. Conduct pricing research and competitive analysis to support decision-making. GTM Enablement & Cross-Functional Coordination Develop internal documentation and enablement materials for Sales, Success, and Marketing teams related to pricing and packaging. Assist in sales training initiatives to ensure GTM teams are aligned with new product and pricing rollouts. Serve as a key point of contact for cross-functional escalations tied to monetization, pricing, and commercial operations. Qualifications 5 + years of experience in business operations, pricing, consulting, finance, or product strategy ideally in SaaS or enterprise AI. Strong Microsoft PowerPoint and Excel skills is a must Strong analytical, modeling, and problem-solving skills . Experience supporting GTM teams, vendor relationships, or product commercialization initiatives. Knowledge of AI or cloud infrastructure costs and consumption models is a plus. Ability to manage complex project with competing priorities while influencing cross-functional teams is a must Excellent written and verbal communication skills. Bachelor s degree in business, finance, engineering, or related field (MBA a plus ). Location preference: India - Bangalore, India - Chennai For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.

Responsibilities: Develop creative solutions and write technical designs based on the requirements. Work closely with peer teams to ensure that applications are written to allow for overall system performance. Assist in tuning and optimization. Develop and execute unit tests for product components. Promote high quality, scalability, and timely completion of projects. Perform peer code reviews and provide feedback. Apply the Agile approach to coordinate the development and determine project scope and limitations. Debug and resolve issues reported in production deployments. Work with the product management team to discuss application features and develop solutions as per the requirements provided. Contribute to all phases of the development lifecycle. Develop well-designed, efficient, secure, and testable code. Support continuous improvement. Requirements: Bachelors degree in engineering, CS, or equivalent experience 10+ years of professional software development experience in Python and Strong Experience in Frameworks like Apache Airflow, Prefect, PyTorch, TensorFlow and LangChain Solid understanding of RESTful APIs, microservices, and asynchronous programming (asyncio, Celery) and gRPC and Websockets Experience with databases (SQL – PostgreSQL/MySQL, NoSQL – MongoDB/Redis). Very good understanding of Data Structures, algorithms, and their applications. Strong Experience in Docker / Kubernetes / Garden Design, develop, and maintain CTI applications and integrations for enterprise contact center environments. Experience in building scalable Middleware applications, Web Applications, and Web Services. Implement integrations between telephony systems (Cisco, Avaya, Genesys, Amazon Connect, Twilio, Five9, NICE InContact, etc.) and CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, etc.) . Customize IVR flows, agent desktops, and softphone integrations Work with SIP, WebRTC, and VoIP protocols to ensure seamless voice and omnichannel integration. Excellent written and verbal communication skills in English Preferred qualifications: Experience in Contact Centers Software/Telephony /Communication protocols such as SIP Working experience in a Linux environment Experience in Redis/Kafka distributed messaging Experience in profiling applications

We're looking for an engineer to join our Infrastructure team which hosts platform and the underlying services in cloud platforms for our clients. On the Platform Team you'll work with engineers on the infrastructure team as we tackle problems of tooling, deployment, observability, performance, architecture, and lots of other fun stuff. Our work as a team is broad - you will gain exposure to things you've never worked with and have a chance to build deeper expertise in what you do know. This is a high impact engineering role and is best suited to someone who is excited to work in a growing startup and wants the opportunity to contribute to a growing infrastructure team. Responsibilities: Design and Build Scalable Backend Systems Develop high-performance, reliable backend services that power core Customer Data Platform (CDP) capabilities, ensuring scalability and long-term maintainability. Improve and Refactor Existing Services Continuously enhance system performance and code quality by refactoring legacy services, adopting modern best practices, and addressing technical debt. Maintain Operational Support and Platform Stability Contribute to the stability and resilience of the platform through active monitoring, troubleshooting, and participation in the Platform On-Call Rotation. Collaborate Across Teams and Mentor Others Work closely with cross-functional partners in product, frontend, and DevOps. Provide technical mentorship and knowledge sharing within the team. Drive Strategic Initiatives Play a key role in the Core CDP Infrastructure Consolidation project, Support CI/CD Processes Ensure smooth deployments and delivery by adhering to and enhancing Uniphores existing CI/CD pipelines and release practices. Requirements 5 – 7 years of experience in roles like DevOps Engineer, Strong bias toward the simplest solution to a problem Curious about how and why things work Experience with large, distributed workloads on public cloud platforms (AWS) Understanding of networking fundamentals (TCP/IP, DNS, NAT, Routing, Load Balancing, the OSI Model, etc) Experience with observability, APM, and monitoring tools like Datadog, Prometheus, New Relic, Honeycomb, etc. Experience with build and deployment systems like Jenkins, Travis, Ansible, Puppet, Chef, Terraform, Kubernetes, etc. Experience with at least one programming language Experience implementing CI/CD pipelines, particularly using Jenkins You have operated and contributed in an environment where Infrastructure as Code is the preferred approach Experience working on a SaaS product Experience achieving compliance standards like ISO, SOC, and similar Nice to Haves Experience with infrastructure and deployment tools such as Garden, Flux, and Ansible Familiarity with security tooling like Snyk and SonarQube Exposure to other cloud providers, such as Google Cloud Platform (GCP) or Microsoft Azure Strong understanding of Test Driven Development (TDD) principles and practices Experience working with or building Customer Data Platforms (CDP)

Job Description: Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Overall Experience: 3 TO 13 Years Job Location : Bangalore Mandatory Certification : Azure Administrator Associate certification is mandatory or equivalent experience in Azure. Role Requirement Strong understanding of IT infrastructure, operating systems, and network hardware. Ability to analyse problems, visualize solutions, and implement fixes effectively. Hands-on experience in administering and troubleshooting laptops, servers, and IT infrastructure devices including: Wireless access points, Firewalls, Routers, Switches Working knowledge of Microsoft Azure and/or AWS Cloud Services Knowledge of Zero Trust Network concepts and Zero Touch Installations for Windows and Mac devices Job Requirements Key Accountabilities Respond to support requests via email, ticketing systems, and phone calls within SLA timelines. Provide troubleshooting for Windows 10/11 and Mac laptops . Manage Azure Active Directory & On-Prem AD including group policy management. Configure and manage Office 365 policies and perform Exchange Online email backup/restoration . Administer DHCP, DNS, and ADS services. Troubleshoot networking concepts (IP subnetting, OSI layers) and configure Cisco L2/L3 switches . Manage and maintain Fortinet & Meraki Firewalls, VPNs, and leased line escalations. Deploy and manage Microsoft Defender, DLP, MDM (Intune & Kandji), and EDR solutions. Automated IT processes and leveraged AI tools to optimize system performance, security monitoring, and incident resolution Implement and manage patch management and compliance policies . Support RAID (0,1,5,10) configurations and storage troubleshooting. Provide support for Linux (basic commands), MySQL, Docker environments. Manage Cisco telephony infrastructure, IPPBX, and PRI lines . Provide support for video conferencing platforms (Zoom, Webex, Microsoft Teams). Coordinate with vendors for procurement and escalations . Conduct IT peripheral audits and ensure asset accuracy. Ensure adherence to security & compliance frameworks : PCI DSS, ISO, SOC II, HIPAA, GDPR. Process Skills: Handle Helpdesk tickets efficiently, ensuring all issues are resolved within agreed timelines. Escalate unresolved issues appropriately to internal teams (e.g., software, systems, or network administrators). Strong team player Collaborate with IT stakeholders across different regions, ensuring smooth coordination, knowledge sharing, and alignment with global IT practices . Document technical knowledge (troubleshooting, fixes) in the form of notes and manuals. Share knowledge with teammates and provide constructive feedback for continuous improvement. Learn and adopt emerging technologies to improve efficiency and service delivery. Coordinate effectively with third-party vendors/IT partners (e.g., Microsoft, Adobe OEM partners). Ability to work independently with minimal supervision , while delivering quality outcomes. Strong adaptability and multi-tasking skills, able to manage multiple priorities simultaneously. Location preference: India - Bangalore

As a Staff Software Engineer at Uniphore, you will be integral to the development and enhancement of data platform that are at the core of our product offerings. You will collaborate with cross-functional teams of engineers, and product managers to build scalable, reliable, and high-performance software systems. Key Responsibilities Create a scalable and robust platform for data engineering across multiple cloud providers. Design and implement applications leveraging distributed technologies like Spark, Databricks, and BigQuery. Design, develop and implement AI applications, staying updated on advancements in AI technology, and contributing to the company's AI strategy. Write clean, maintainable, and efficient code, ensuring alignment with best practices in software engineering. Participate in the full software development lifecycle, including requirements gathering, design, testing, and release. Troubleshoot, debug, and optimize existing software to improve performance, reliability, and scalability in a cloud-based environment. Collaborate with cross-functional teams (AI/ML, product, UX) to translate business and customer needs into technical solutions. Ensure adherence to security and data privacy standards in AI-driven applications, particularly when handling sensitive customer data. Implement and maintain CI/CD pipelines, ensuring smooth deployment and version control for software components. Required Skills and Experience Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent. 5-7 years of software development experience. Strong proficiency in Java, Python and API development. Experience with any of the frameworks - Spring Boot, Vertx Expertise in databases like Postgres, MongoDB, or MySQL. Experience with cloud platforms like AWS, GCP, or Azure. Exceptional problem-solving abilities and programming skills. Familiarity with software engineering best practices including version control, code review, and test driven architecture. Excellent verbal and written communication skills. Motivated to thrive in a startup environment. Preferred Skills Proficiency in Spark or Managed Spark like Dataproc and Databricks. Familiarity with Airflow. Familiarity with Cloud Data Warehouses like Snowflake or BigQuery. Familiarity with Javascript or Typescript. Familiarity with containers and Kubernetes. Proficiency in Devops tools like Jenkins and CI/CD workflows. Knowledge of basic linux commands. Previous experience in AI research, development, or implementation projects.

Responsibilities: Develop creative solutions and write technical designs based on the requirements. Work closely with peer teams to ensure that applications are written to allow for overall system performance. Assist in tuning and optimization. Develop and execute unit tests for product components. Promote high quality, scalability, and timely completion of projects. Perform peer code reviews and provide feedback. Apply the Agile approach to coordinate the development and determine project scope and limitations. Debug and resolve issues reported in production deployments. Work with the product management team to discuss application features and develop solutions as per the requirements provided. Contribute to all phases of the development lifecycle. Develop well-designed, efficient, secure, and testable code. Support continuous improvement. Requirements: Bachelors degree in engineering, CS, or equivalent experience 5+ years of professional software development experience in Python and Strong Experience in Frameworks like Apache Airflow, Prefect, PyTorch, TensorFlow and LangChain Solid understanding of RESTful APIs, microservices, and asynchronous programming (asyncio, Celery) and gRPC and Websockets Experience with databases (SQL PostgreSQL/MySQL, NoSQL MongoDB/Redis). Very good understanding of Data Structures, algorithms, and their applications. Strong Experience in Docker / Kubernetes / Garden Design, develop, and maintain CTI applications and integrations for enterprise contact center environments. Experience in building scalable Middleware applications, Web Applications, and Web Services. Implement integrations between telephony systems (Cisco, Avaya, Genesys, Amazon Connect, Twilio, Five9, NICE InContact, etc.) and CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, etc.) . Customize IVR flows, agent desktops, and softphone integrations Work with SIP, WebRTC, and VoIP protocols to ensure seamless voice and omnichannel integration. Excellent written and verbal communication skills in English Preferred qualifications: Experience in Contact Centers Software / Telephony / Communication protocols such as SIP Working experience in a Linux environment Experience in Redis/Kafka distributed messaging Experience in profiling applications