Sr Staff Software Engineer (Python & CTI Integration Developer)

Responsibilities:

• Develop creative solutions and write technical designs based on the requirements.
• Work closely with peer teams to ensure that applications are written to allow for overall system performance.
• Assist in tuning and optimization.
• Develop and execute unit tests for product components.
• Promote high quality, scalability, and timely completion of projects.
• Perform peer code reviews and provide feedback.
• Apply the Agile approach to coordinate the development and determine project scope and limitations.
• Debug and resolve issues reported in production deployments.
• Work with the product management team to discuss application features and develop solutions as per the requirements provided.
• Contribute to all phases of the development lifecycle.
• Develop well-designed, efficient, secure, and testable code.
• Support continuous improvement.

Requirements:

• Bachelors degree in engineering, CS, or equivalent experience

• 10+ years

  of professional software development experience in

  Python and Strong Experience in Frameworks like Apache Airflow, Prefect, PyTorch, TensorFlow and LangChain

• Solid understanding of

  RESTful APIs, microservices, and asynchronous programming (asyncio, Celery)

  and

  gRPC and Websockets

• Experience with

  databases (SQL – PostgreSQL/MySQL, NoSQL – MongoDB/Redis).

• Very good understanding of Data Structures, algorithms, and their applications.

• Strong Experience in Docker / Kubernetes / Garden

• Design, develop, and maintain

  CTI applications

  and

  integrations

  for enterprise contact center environments. Experience in building scalable Middleware applications, Web Applications, and Web Services.
• Implement integrations between

  telephony systems (Cisco, Avaya, Genesys, Amazon Connect, Twilio, Five9, NICE InContact, etc.)

  and

  CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, etc.)

  .
• Customize

  IVR flows, agent desktops, and softphone integrations

• Work with

  SIP, WebRTC, and VoIP protocols

  to ensure seamless voice and omnichannel integration.
• Excellent written and verbal communication skills in English

Preferred qualifications:

• Experience in Contact Centers Software/Telephony /Communication protocols such as SIP

• Working experience in a Linux environment
• Experience in Redis/Kafka distributed messaging
• Experience in profiling applications