IT Engineer

Uniphore is one of the largest B2B AI-native companiesdecades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.  

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.  

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. 

Overall Experience: 3 TO 13 Years

Job Location

Mandatory Certification

Role Requirement

• Strong understanding of IT infrastructure, operating systems, and network hardware.
• Ability to analyse problems, visualize solutions, and implement fixes effectively.
• Hands-on experience in administering and troubleshooting

  laptops, servers, and IT infrastructure devices

  including: Wireless access points, Firewalls, Routers, Switches
• Working knowledge of Microsoft Azure and/or AWS Cloud Services
• Knowledge of Zero Trust Network concepts and Zero Touch Installations for Windows and Mac devices

Job Requirements

Key Accountabilities

• Respond to support requests via email, ticketing systems, and phone calls within SLA timelines.
• Provide troubleshooting for

  Windows 10/11

  and

  Mac laptops

  .
• Manage

  Azure Active Directory & On-Prem AD

  including group policy management.
• Configure and manage

  Office 365 policies

  and perform

  Exchange Online email backup/restoration

  .
• Administer

  DHCP, DNS, and ADS

  services.
• Troubleshoot

  networking concepts

  (IP subnetting, OSI layers) and configure

  Cisco L2/L3 switches

  .
• Manage and maintain

  Fortinet & Meraki Firewalls, VPNs,

  and

  leased line escalations.

• Deploy and manage

  Microsoft Defender, DLP, MDM (Intune & Kandji), and EDR solutions.

• Automated IT processes and leveraged AI tools to optimize system performance, security monitoring, and incident resolution

• Implement

  and manage patch management and compliance policies

  .
• Support

  RAID (0,1,5,10)

  configurations and storage troubleshooting.
• Provide support for

  Linux (basic commands), MySQL, Docker

  environments.
• Manage

  Cisco telephony infrastructure, IPPBX, and PRI lines

  .
• Provide support for

  video conferencing platforms

  (Zoom, Webex, Microsoft Teams).
• Coordinate with vendors for

  procurement and escalations

  .
• Conduct

  IT peripheral audits

  and ensure asset accuracy.
• Ensure adherence to

  security & compliance frameworks

  : PCI DSS, ISO, SOC II, HIPAA, GDPR.

Process Skills:

• Handle

  Helpdesk tickets

  efficiently, ensuring all issues are resolved within agreed timelines.

• Escalate unresolved issues

  appropriately to internal teams (e.g., software, systems, or network administrators).
• Strong

  team player

• Collaborate with IT stakeholders across different regions, ensuring smooth coordination, knowledge sharing, and alignment with global IT practices

  .
• Document technical knowledge (troubleshooting, fixes) in the form of notes and manuals.
• Share knowledge with teammates and provide

  constructive feedback

  for continuous improvement.

• Learn and adopt

  emerging technologies to improve efficiency and service delivery.
• Coordinate effectively with

  third-party vendors/IT partners

  (e.g., Microsoft, Adobe OEM partners).
• Ability to

  work independently with minimal supervision

  , while delivering quality outcomes.
• Strong

  adaptability and multi-tasking skills,

  able to manage multiple priorities simultaneously.

Location preference:

India - Bangalore