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Coral Business Solutions
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IT/Software/Customer Support

IT/Software/Customer Support

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Coral Business Solutions

1 - 6 years

7 - 10 Lacs

kochi

Posted:None| Platform:

Apply

Skills Required

computer science usage interpersonal skills junior trainee wellness customer support troubleshooting business solutions technical support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

System Engineer - Functional Junior/Trainee - ERP Software Dubai | Best ERP Software In UAE | #1 ERP Dubai

System Engineer - Functional Junior/Trainee

Bachelors Degree or Masters Degree in Computer Science

Freshers/1+Years

Skills :

Basic understanding of technical concepts related to product (Basic SQL Knowledge).

Excellent communication and interpersonal skills

IT/Software/Customer Support

As an System Engineer - Functional Junior Agent, you will be the first point of contact for our customers, providing technical support and resolving issues related to our products. You will work closely with our Software System Engineer team to ensure timely resolution of customer inquiries.

Responsiblity:

Respond to customer queries via phone, email, or chat in a timely and professional manner.
Diagnose and resolve basic technical issues related to product.
Escalate more complex issues to Software System Engineer - Technical Senior/Engineer Senior teams when necessary.
Maintain accurate documentation of customer interactions and troubleshooting steps.
Guide customers through troubleshooting steps and provide educational support for product usage.
Ensure a high level of customer satisfaction by providing prompt and efficient solutions.
Collaborate with internal teams to improve product knowledge and problem-solving skills.

Requirements:

Excellent communication and interpersonal skills.
Basic understanding of technical concepts related to product (Basic SQL Knowledge).
Strong problem-solving abilities and attention to detail.
Ability to handle multiple customer requests simultaneously.
A customer-first attitude with the ability to remain calm under pressure.
Prior experience in a customer support role is a plus but not mandatory.

What We Offer:

Competitive salary and benefits package.
Opportunities for career growth and development.
Comprehensive training and support.
A dynamic and inclusive work environment.
Employee wellness programs.

Phone No.

Your Email

Ability to understand Customer Requirements

Communication Skill in English

Expected Minimum Salary

Communication Skill in Arabic

Accounting Knowledge

Presently Residing Country

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IT/Software/Customer Support