ITSM Enrollment

UST

3 years

0 Lacs

trivandrum kerala india

Posted:4 days ago| Platform:

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Skills Required

enrollment itil management communication onboarding training servicenow metrics reporting power

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

Must-Have Skills:

Strong theoretical and practical knowledge of IT Infrastructure and Operations
Proven analytical and problem-solving skills with a high level of attention to detail
Ability to lead projects with minimal supervision
Solid understanding of the ITIL framework, including Incident, Problem, and Change Management processes
Excellent communication and interpersonal skills
Ability to independently identify and implement process improvement opportunities
Effective verbal and written communication with business stakeholders and senior management
Experience onboarding and training resolution groups in ServiceNow and PagerDuty
Proficiency in managing ServiceNow workflows, approval processes, and assignment groups

Good-to-Have Skills

3+ years of experience supporting IT operations in a large-scale environment
Strong background in IT Project Management
Outstanding communication, problem-solving, and analytical skills under pressure
Experience with metrics and reporting using ServiceNow and/or Power BI

Skills

IT infrastructure&operations,ITIL framework,Servicenow workflows

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