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ITSM ADMINISTRATOR

0 years

0 Lacs

Pune/Pimpri-Chinchwad Area

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

jira support azure technology reports leadership drive troubleshooting documentation processing service management onboarding devops certification integration automation power configuration capture crm powerapps automate

Work Mode

Remote

Job Type

Full Time

Job Description

About The Job ITSM ADMINISTRATOR

ITSM Administrator -JIRA ACP 120/420 Certified

ITSM Manager will manage a dynamic team of the engineers who provide support to the customers. This role will ensure the teams customer-friendly approach for resolving the O365/Azure technology related issues. Director role will also produce customer reports, including SLA reports and be responsible for seeing that all SLAs are met. This person will also provide leadership and drive team duties, including remote troubleshooting, documentation of customer interactions, and processing customer requests, to completion.

Required Administrative Experience

JIRA Service Manager (Cloud)Processing tickets, submitting tickets, creating tickets, ticket workflows, ticketmanagementChange ManagementCustomer Onboarding

Experience Administering

Service Integration:
  • Azue DevOps + MS Projects*
  • Confluence
  • Jira Work Management
  • M365 TEAMS + MS Project + MS Visio
  • Dynamics 365 Business Central (Projects*)
  • Change Management Certification (e.g., Prosci).+
  • Major Incident Management
  • Atlassian Cloud Suite - 120/420)**
Strong knowledge of web based technologiesIncident Management, Problem Management, Service Request ManagementConfiguration ManagementAgreement/Contract ManagementKnowledge Management with Search IntegrationWorkflows & Automation StreamsService CatalogExtensive Service Desk Management Power BI ReportsService Desk Agent DashboardsCodeless ConfigurationBusiness RulesAdvanced Access Control & Multi-tenancyTime EntryAutomated Time CaptureMobile ResponsiveBusiness and Technical ServicesSLA Management including EntitlementsChange noticesApproval Management

Requirements

Proficiency in CRM, Microsoft Office, Teams, SharePoint,

JIRA ACP 120/420 Certified

PowerApps (PL200+) & Power Automation Flows (Power Automate) PL400 (+)Strong English Fluency: All team members must be fully fluent and have an excellent command of theEnglish language, both written and verbal. This is an absolute must for the role.Minimum Education: University /BS + Microsoft CertsWork history must show prior role experience (for which team building is required) :
  • ITSM Analyst
  • ITSM Service Manager
  • ITSM Engineer
  • ITSM Process Consultant
  • ITSM Technical Consultant

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