ITAM Content Analyst

Snow Planet

6 - 10 years

1 - 4 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

content editing seo writing content strategy content management proof reading creative writing content development servicenow content analysis content review web content copy writing content writing web content writing content auditing reporting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Participate in various types of content auditing activities having different levels of complexity. This includes addressing various requests and issues reported by various stake holders, including customers
Interpreting licensing/contract terms and conditions; using the knowledge gained from past experience; and auditing the content items to ensure a world-class quality content library.
Understand the overall ServiceNow ITAM product suite features, workflow and utilize the knowledge gained from past experience in auditing ITAM content to ensure a world-class quality ITAM content library.
Manage IT Products SKU information and multiple catalogues
Creating and updating ITAM content-related process documents
Review contents curated by team, where required, as part of internal content review process
On a regular basis, auditing a high volume of ITAM content data of different types to ensure the customer and organization goals are met ahead of time.
Impart the acquired knowledge from the overall experience to the team to improve the efficiency and quality of the content
Transform the network discovery data into actionable information that can be used for license management and ensure the quality and correctness.
Creation of various content entities whenever required.
Collaborate with team members and different stake holders in a fast-moving and aggressive work environment, which helps our customers get world-class quality software and hardware content

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
The candidates should have 2 6 years of experience.
Candidate should have experience in IT Asset Management with extensive hands-on experience in internal and external audits or hands-on experience in any implementation of ITAM software, with quality assurance as a major responsibility
OR/AND hands-on experience in ITAM industry with internal/external auditing of HAM/SAM implementations with content assets
OR/AND extensive experience Manual software testing/data testing and well versed with quality and release concepts.
Able to work efficiently and independently on high volume of data regularly and work with the team members and other stake holders with extended targets
Excellent Interpersonal, written and verbal communication skills
Should have passion for researching and providing solutions for various challenges
Should have good problem-solving skills and should be innovative in approach to solutions
Working knowledge of EAM Tools from industry e.g. IBM Maximo, Upkeep, Fracttal One, Oracle EAM, SAP EAM, AssetWorks, NexGen, IFS, MVP, Infor, etc. is a big plus
Working knowledge and hands-on SAM and HAM tools like ServiceNow, SNOW, FlexNet, SCCM, MAP, ILMT, etc. is a big plus
Knowledge of various licensing metrics of top software publishers like Microsoft, Adobe, IBM, etc. is preferred
Knowledge of various engagement types/contract types and services offered by top manufacturers or software solutions is a plus
Knowledge of VB scripts to gather information using tools like SCCM is a big plus
Content-related: Any experience working in a similar content-data-based project is a big plus
They should hold a bachelors, masters, or postgraduate degree in any stream with good academic record

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