IT Vendor Management Sr Specialist - Tools & Tech

Role Summary: The IT Vendor Management Sr Specialist is responsible for the operational management of third-party technology vendors and platforms. This role ensures seamless day-to-day operations, maintains up-to-date documentation and contracts, supports internal ticket management, and drives solution implementation across multiple business functions. Requires strong cross-functional collaboration and influence.

Qualifications:

• 5+ years of experience in IT operations, vendor management, or a related function.
• Proven ability to coordinate with multiple departments and external vendors.
• Strong organizational and documentation skills.
• Working knowledge of vendor contracts, compliance basics, and IT support processes.
• Excellent communication and relationship-building capabilities
• Experience with service ticketing platforms and project tracking tools.

Key Responsibilities:

• Manage internal ticketing workflows related to third-party platforms and vendor-supported applications.
• Ensure that vendor documentation, contracts, and compliance materials are current and accessible.
• Monitor contract expiration timelines and coordinate renewals or transitions to avoid service disruptions.
• Act as the primary liaison between IT and vendors to ensure service delivery meets business expectations.
• Lead vendor negotiations to optimize contract terms, reduce costs, and ensure alignment with business objectives.
• Collaborate with security and compliance teams to align vendor practices with company standards.
• Identify opportunities for service improvement and propose actionable solutions.
• Support the rollout of new vendor-related initiatives, ensuring timely and effective implementation.
• Maintain positive working relationships with stakeholders across departments.
• Provide visibility to leadership regarding vendor performance, issues, and project updates.

Preferred Skills:

• Familiarity with IT procurement or sourcing processes.
• Experience supporting SaaS platforms and vendor-supported tools.
• Understanding of basic information security concepts (no technical expertise required).
• Exposure to AI-based tools and technologies.
• Previous experience in a technology-driven company or IT services environment.