IT Technical Support Executive

Job Description

We are looking for a reliable and skilled IT Technical Support Executive to manage daily IT operations, troubleshoot hardware/software issues, support network setups, and ensure smooth IT functioning across the organisation. The ideal candidate should be hands-on with systems, networking, and basic security practices.

Key ResponsibilitiesSystem & Hardware Support

• Install, configure, and maintain laptops, desktops, printers, and scanners
• Troubleshoot OS, software, and hardware-related issues
• Perform system updates, backups, and routine maintenance
• Manage antivirus, security patches, and system performance

Network & IT Infrastructure

• Handle LAN/Wi-Fi setup, router configuration, and network troubleshooting
• Monitor network connectivity and resolve downtime issues
• Assist with firewall rules, VPN setup, and network security
• Maintain network devices and IT equipment inventory

User & Access Management

• Configure email accounts (Outlook/Google Workspace)
• Manage user access, passwords, and basic admin controls
• Assist employees with IT support requests and daily technical issues

Software & Server Support

• Install and configure company software and tools
• Manage hosting/server-related tasks (basic training provided)
• Assist with CRM, website backend, and cloud dashboards (if required)

Documentation & Reporting

• Maintain IT logs, asset records, and support tickets
• Create and update IT policies, checklists, and user guides
• Report system issues and status updates to management

Requirements

• Diploma/Degree in IT, CS, Computer Networking, or related field
• 1–2 years of experience in IT support or technical support role
• Strong troubleshooting ability (hardware, network, and software)
• Knowledge of Windows OS, basic Linux, and networking basics
• Understanding of security practices (firewall, antivirus, access control)
• Good communication and professional behaviour

Preferred Skills

• Experience with Outlook/Office 365
• Basic understanding of hosting, DNS, and email configurations
• Knowledge of CCTV, biometric devices, or IP-based systems
• Experience with routers, switches, and Wi-Fi management

Benefits

• Stable job with learning and growth opportunities
• Exposure to advanced networking and IT tools
• Professional and friendly work environment

Schedule

• Day shift
• Monday to Saturday

Job Types: Full-time, Permanent

Pay: ₹12,950.42 - ₹15,607.37 per month

Benefits:

• Provident Fund

Work Location: In person