IT Systems Eng. (IMAC)

Job Description

Coordination and execution of global IMAC processes Ensuring standardized IT device lifecycle management in collaboration with regional IT teams Monitoring and optimizing service quality through KPIs and process improvements Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives Managing escalations and troubleshootings related to global IMAC activities, (to support the Edge IT) Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills (Secondary): Engaging with external service providers to improve service delivery Supporting ITIL-based service processes and ticket management Assisting in the implementation of automation and self-service solutions Collaboration with workplace standardization team Your Qualifications Education: Bachelors degree in Information Technology, Computer Science or related field. Certification such as ITIL, Service Management (preferred) Experience: More than 3 years of experience in an IT environment: IT Client support, IT Assetmanagement. IMAC-D Support, service operations Hands-on experience with IMAC processes, hardware deployment and IT Service coordination Familiarity with IT Service Management Tools (eg ServiceNow) Excellent stakeholder management skills and the ability to simplify complex technical information. Strong problem-solving abilities and an analytical mindset. Outstanding teamwork and communication skills