Job
Description
Role Overview: Schaeffler is a dynamic global technology company with a long history of private ownership, offering development opportunities. As a part of the team, you will be responsible for coordinating and executing global IMAC processes, ensuring standardized IT device lifecycle management, monitoring service quality, supporting hardware deployment strategies, managing escalations, and maintaining process documentation. Key Responsibilities: - Coordination and execution of global IMAC processes - Ensuring standardized IT device lifecycle management in collaboration with regional IT teams - Monitoring and optimizing service quality through KPIs and process improvements - Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives - Managing escalations and troubleshooting related to global IMAC activities - Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills: - Engaging with external service providers to improve service delivery - Supporting ITIL-based service processes and ticket management - Assisting in the implementation of automation and self-service solutions - Collaboration with workplace standardization team Qualification Required: Education: - Bachelor's degree in Information Technology, Computer Science, or related field - Certification such as ITIL, Service Management (preferred) Experience: - More than 3 years of experience in an IT environment: IT Client support, IT Asset management, IMAC-D Support, service operations - Hands-on experience with IMAC processes, hardware deployment, and IT Service coordination - Familiarity with IT Service Management Tools (e.g., ServiceNow) - Excellent stakeholder management skills and the ability to simplify complex technical information - Strong problem-solving abilities and an analytical mindset - Outstanding teamwork and communication skills As a global company, Schaeffler values respect, diversity, and innovation to drive sustainable value creation. Exciting assignments and outstanding development opportunities are available to impact the future with innovation. For technical questions, please contact Vineet Panvelkar at technical-recruiting-support-AP@schaeffler.com. Visit www.schaeffler.com/careers for more information. Role Overview: Schaeffler is a dynamic global technology company with a long history of private ownership, offering development opportunities. As a part of the team, you will be responsible for coordinating and executing global IMAC processes, ensuring standardized IT device lifecycle management, monitoring service quality, supporting hardware deployment strategies, managing escalations, and maintaining process documentation. Key Responsibilities: - Coordination and execution of global IMAC processes - Ensuring standardized IT device lifecycle management in collaboration with regional IT teams - Monitoring and optimizing service quality through KPIs and process improvements - Supporting hardware deployment strategies, including Device-as-a-Service (DaaS) initiatives - Managing escalations and troubleshooting related to global IMAC activities - Maintaining process documentation and providing guidelines for Edge IT & regional teams Complementary Cross Domain Skills: - Engaging with external service providers to improve service delivery - Supporting ITIL-based service processes and ticket management - Assisting in the implementation of automation and self-service solutions - Collaboration with workplace standardization team Qualification Required: Education: - Bachelor's degree in Information Technology, Computer Science, or related field - Certification such as ITIL, Service Management (preferred) Experience: - More than 3 years of experience in an IT environment: IT Client support, IT Asset management, IMAC-D Support, service operations - Hands-on experience with IMAC processes, hardware deployment, and IT Service coordination - Familiarity with IT Service Management Tools (e.g., ServiceNow) - Excellent stakeholder management skills and the ability to simplify complex technical information - Strong problem-solving abilities and an analytical mindset - Outstanding teamwork and communication skills As a global company, Schaeffler values respect, diversity, and innovation to drive sustainable value creation. Exciting assignments and outstanding development opportunities are available to impact the future with innovation. For technical questions, please contact Vineet Panvelkar at technical-recruiting-support-AP@schaeffler.com. Visit www.schaeffler.com/careers for more information.
