IT System Administrator

INTO PROFIT & INNOVATION
WE VALUE THAT IN YOU

Job Title: IT System Administrator (BDC)

At Sandvik Mining (Part of Sandvik Group), we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. So now we challenge you: Think one step further and then take it!

Job profile

As a Local IT System Administrator you will be responsible for ensuring smooth and reliable IT operations by providing technical support, maintaining IT systems, and managing user devices lifecycle processes. This role plays a critical part in minimizing downtime, enhancing user productivity, and safeguarding organizational data and assets.

Responsibilities

• Act as a primary resolver for Incidents and Requests, ensuring timely restoration of IT services in line with defined SLAs.
• Diagnose, troubleshoot, and resolve hardware, software, and network-related incidents to minimize service disruption.
• Perform proactive monitoring and preventive maintenance to identify potential issues and reduce issue recurrence.
• Install, configure, and deploy end-user computing devices and peripherals in accordance with standard build and configuration policies.
• Manage operating system installations, application installations, and patching activities through controlled/standard processes.
• Maintain and support IT infrastructure components including EPABX, UPS, and Audio-Visual (AV) systems to ensure service availability .
• Execute User Access Management activities, including user onboarding, access provisioning, and role-based permission assignment.
• Perform User Offboarding by disabling accounts, revoking access, and ensuring secure recovery of IT assets in line with security policies.
• Maintain accurate IT Asset and Configuration records, including hardware inventory and software licenses.
• Monitor and manage Software Asset Management (SAM) to ensure license compliance and cost optimization.
• Coordinate with external Suppliers and Vendors for incident resolution, repairs, and maintenance under AMC/PMC agreements.
• Raise, track, and follow up on support tickets, escalating unresolved issues as per Critical Incident procedures
• Document incidents, resolutions, and standard procedures to support Knowledge Management and continuous service improvement.

Your profile

Education & Experience

You have a university bachelor s degree or any another relevant field (or equivalent) and between 8 to 10 years of experience in IT infrastructure and desktop support. You have a solid track record of user support and experience in global ITIL process.

Technical Expertise:

• Strong hands-on knowledge of desktop and laptop hardware, peripherals, and basic networking.
• Experience with Windows operating systems, standard enterprise applications, and software installations.
• Proficiency in user account and access management (Active Directory / Azure AD).
• Ability to troubleshoot and resolve hardware, software, and connectivity issues efficiently.
• Familiarity with IT asset management, software licensing, and inventory tracking.
• Knowledge of endpoint security, antivirus, patching, and IT security best practices.
• Experience supporting printers, EPABX, UPS, and Audio-Visual (AV) systems.
• Ability to work with Service now ticketing tool and follow ITIL-based incident and request processes.
• Understanding of cloud services, VPN, and collaboration tools (e.g., Microsoft 365, Teams)

Communication and Collaboration Skills:

• Communicate clearly and professionally with end users, explaining technical issues in simple terms.
• Provide timely updates on incidents, requests, and service outages.
• Work effectively with global and regional IT teams across different time zones.
• Collaborate with business stakeholders.
• Coordinate and follow up with external vendors to ensure timely issue resolution.
• Excellent communication skills for interaction with users, team members, and cross-functional global teams.
• Support change activities and communicating its impact to local users.
• Ability to work as part of a team towards effective handling of Incidents & Requests.

You will be part of a dynamic, fast-paced local IT team supporting a well-established global organization. The role offers the opportunity to work closely with global IT teams, internal stakeholders, and end users across different regions. You are expected to quickly understand enterprise IT environments, prioritize support activities, and respond effectively to business needs. Experience supporting IT operations in manufacturing, mining, construction, or heavy engineering environments is considered an advantage. Strong spoken and written English communication skills are required, along with the flexibility to travel occasionally for site or project support.

We are a company with an open-minded culture, actively working to create a workplace that is characterized by diversity and inclusion. We offer you an interesting role in an international business environment as well as opportunities for your professional development.