IT Support Trainee

The IT Support Trainee position is an exciting opportunity for individuals who are enthusiastic about technology and keen on expanding their knowledge in the field. In this entry-level role, you will be involved in troubleshooting technical issues, maintaining IT systems, and providing support to end-users. By joining our team, you will gain practical experience in IT operations, networking, and system administration. Your responsibilities will include assisting in resolving hardware, software, and network-related issues, offering initial support to employees with IT queries, installing, configuring, and updating software and hardware, setting up new user accounts, managing access permissions, supporting the IT team in the maintenance of IT infrastructure such as servers and networks, documenting technical problems and solutions, ensuring the proper functionality of IT equipment, adhering to IT security protocols and data protection policies, and participating in IT training and workshops to enhance technical skills. To excel in this role, you should possess a Bachelor's degree or diploma in Computer Science, IT, or a related field, or be actively pursuing one. Additionally, you should have a fundamental understanding of Windows, macOS, and Linux operating systems, familiarity with networking concepts like IP addressing, DNS, and DHCP, strong problem-solving and communication abilities, a willingness to learn and adapt to new technologies, the capacity to work both independently and collaboratively, and preferably, prior internship experience or certification such as CompTIA A+ or ITIL. As an IT Support Trainee, you will benefit from hands-on training and mentorship provided by experienced IT professionals, promising career advancement opportunities in IT support and infrastructure, exposure to real-world IT challenges within a corporate setting, and potential assistance with certifications. The position is full-time and permanent, offering additional benefits like provided food, health insurance coverage, and the opportunity to work the night shift from Monday to Friday at our in-person work location.,