IT Support & System Administrator

Job Title: IT Support & System Administrator (Fresher)

Department:

Job Summary:

IT Support & System Administrator (Junior Level)

Key Responsibilities:

Work Area 1: End User Support & IT Operations (50%)

• Respond to basic IT support tickets (hardware/software issues, password resets).
  
• Install, configure, and troubleshoot Windows/Linux systems.
  
• Maintain inventory of IT hardware, peripherals, and licenses.
  
• Configure and troubleshoot common peripheral devices (printers, scanners, etc.).
  
• Maintain user manuals, asset records, and standard operating procedures (SOPs) for support tasks.
  

Work Area 2: System & Network Administration Junior Level (50%)

• Assist in creating/deleting Active Directory and Office 365 accounts.
  
• Monitor basic server parameters, disk usage, and alerts using predefined tools.
  
• Help ensure endpoint security tools and updates are deployed regularly.
  
• Provide basic troubleshooting of LAN, Wi-Fi, and internet connectivity issues.
  

Key Performance Indicators (KPIs):

• Ticket Resolution Time:

  Ensure prompt and efficient resolution of helpdesk tickets.

• System Uptime & Update Compliance:

  Maintain high system availability and ensure regular patching and software updates.

• Asset & User Account Accuracy:

  Keep IT asset records and user accounts up-to-date and accurate.

Qualifications & Skills:

• Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  
• 1–2 years of experience in IT support or Fresher will also work.
  
• Familiarity with Windows/Linux OS, Active Directory, and Microsoft 365.
  
• Basic understanding of networking concepts (LAN/Wi-Fi/TCP-IP).
  
• Strong troubleshooting and communication skills.
  
• Attention to detail and ability to maintain accurate documentation.
  

Preferred Certifications (Not Mandatory):

• CompTIA A+ / Network+
  
• Microsoft Certified: Azure Fundamentals or equivalent
  
• ITIL Foundation (for process understanding)