IT Support Staff - System Administrator

The incumbent in this position as the company’s Information Technology Specialist will be responsible for Office 365 and SharePoint administration; providing End-user support and training for hardware and software and collaborating with the IT Manager to ensure operational security, Maintenance and Governance.

Key Duties and Responsibilities

Office 365 and SharePoint administration

·      Ensuring the operational health of the SharePoint online environment including security, availability, performance, interoperability and reliability

·      Administration, support and configuration of MS Office O365 for staff

·      Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)

·      Maintenance, and sustainment of additional complementary functionality for customer sub sites, lists, libraries, and content

·      Administer and support an enterprise-level Microsoft Exchange infrastructure

·      Troubleshoot Exchange related issues when alerted by monitoring software

General IT: End-user support and training for hardware and software

·      Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc)

·      Providing end-user support for all PC based hardware, applications and services

·      New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.

·      Maintain and provide support for all IT infrastructure

·      Provide tier 1 and tier 2 support and troubleshooting

·      Troubleshoot OS, network and storage related issues

Operational Security, Maintenance and Governance

·      Responsible for logical and physical controls of the company’s IT system by providing, on a quarterly basis, documented assurance that access to computer resources (data, equipment and facilities) is reasonable and restricted to authorized individuals

·      Perform software upgrades and patches (bios, firmware upgrades, etc.)

·      Troubleshoot various Office 365 issues including connectivity and mobility

·      Conduct routine monitoring and analysis to include Audit Log Reports evaluation, system and storage utilization reports, site and system usage, growth reports, and manage site collection quota settings

Qualifications

·      Experience administering O365, Exchange, Azure Active Directory and SharePoint environment

·      Help desk experience and ability to provide technical and end-user support

·      General knowledge of networking – IP, DNS, SMTP

·      5 years of IT experience