IT Support Specialist M&A

Motorola Solutions

5 - 10 years

9 - 13 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

basic msi interpersonal skills access management it support m&a microsoft information technology motorola technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Department Overview Our IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We re looking for people who bring great ideas and who make our partners ideas better. People who not only embrace change, but who accelerate it.
Job Description

We are looking for a dedicated IT Support Specialist to join our MA Integrations team. In this high-impact role, you will provide expert Tier 1 and Tier 2 IT support while serving as the technical point of contact for employees joining MSI through acquisitions. Your goal is to ensure a seamless Day 1 experience, facilitate rapid access to MSI core systems, and provide empathetic, high-touch support as users migrate from their legacy environments to our standards.

Scope of Responsibilities / Expectations:

Assist with IT integrations aspects of Mergers Acquisitions (MA) projects, focusing on the Day 1 Readiness and seamless onboarding of acquired company employees.
Provide comprehensive Tier 2 technical support and act as an escalation point and mentor for Level 1 teams, specifically regarding the Microsoft ecosystem and other corporate standard applications.
Conduct IT orientation sessions to guide new users through MSI policies, login procedures, and standard software environments.
Monitor and report on critical integration KPIs, including the status of PC deployments, domain migrations, and Support Onboarding.
Serve as the primary point of contact for IT-related MA integration issues, managing and escalating relevant service tickets.
Provide high-level technical support for Identity and Access Management (IAM) for core applications during integration phases.
Collaborate with security teams to ensure compliance and adherence to corporate IT standards throughout the MA lifecycle.
Develop and maintain MA IT integration playbooks, user guides, and documentation to streamline current and future transitions.

Desired Background/Knowledge/Skills:

Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical information to both technical and non-technical audiences.
Lead with empathy and patience. MA transitions are stressful for acquired employees. Must be able to de-escalate anxiety and provide reassurance.
Must be adaptable to pivot quickly as integration timelines and priorities shift.
Proven ability to document technical processes, create training materials, and maintain clear, concise playbooks for MA integration.
Strong organizational skills to manage multiple concurrent projects (MA integrations, device deployments, migrations) and service tickets effectively.
Experience with IT Service Management (ITSM) tools for tracking tickets, deployment status, and reporting.

Basic Requirements

Basic Requirements:

Minimum of 5 years of progressive experience in IT Support
Demonstrated experience in conducting technical presentations and guiding users through onboarding processes and system migrations
Bachelor s degree in Information Technology, or a related field (or equivalent combination of education and experience)

Travel Requirements None Relocation Provided None Position Type Experienced

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IT Support Specialist M&A