IT Support Specialist

IT Support Specialist

FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.

YOUR TASKS
Work experience: 5 Years and more Key Responsibilities Provide first-level IT support to end users via phone, email, and ticketing system. Troubleshoot hardware, software, and network-related issues remotely. Escalate and resolve second-level support cases when required. Document incidents, solutions, and processes in the knowledge base. Support installation, configuration, and maintenance of standard IT applications and systems. Collaborate with the onsite colleague in Germany for tasks requiring local presence. Work hand-in-hand with the Infrastructure Team to escalate, coordinate, and resolve complex issues. Ensure timely and professional handling of support requests with a strong customer focus. YOUR QUALIFICATIONS

Essential Skills Proven experience in IT helpdesk, service desk, or technical support roles Solid knowledge of Windows operating systems (Windows 10/11), Microsoft 365 and other common business applications Solid knowledge of Active Directory: User and group management, password resets, access rights Good knowledge of Network infrastructure: IP addressing, DNS, DHCP, VPN, WiFi Experienced with ticketing systems Desirable Skills (not a must but would be an advantage) Proficiency in Linux environments

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