Mobilestyx Consulting is a privately owned venture established in 2009 and headquartered in
Mira Bhayandar, Mumbai. The company provides quality IT solutions for businesses worldwide, including web development, mobile app development, IT/software staffing, consulting, 24/7 application monitoring, security, and hack prevention. Mobilestyx has extensive experience in offshore application development and has successfully partnered with small and large businesses, as well as government organizations across India, the US, Canada, and the UK

Position Overview

We are seeking a motivated and skilled IT Support Coordinator to join our team. Unlike
traditional IT support roles, this position focuses on coordination, communication, and process management rather than hands-on hardware troubleshooting. The ideal candidate will have excellent English communication skills and strong proficiency in Microsoft Office applications, serving as the link between technical teams and business stakeholders.

Key Responsibilities:

First Point of Contact:
Serve as the initial contact for internal teams or clients, addressing IT-related inquiries promptly and professionally.

Multi-Channel Support:
Provide assistance via email, phone, and chat for issues related to software, networking, and system access (excluding hardware repairs).

Record Keeping:
Maintain detailed records of support activities and interactions in the company s CRM or ticketing system.

Collaboration:
Work closely with internal departments to escalate and resolve complex technical problems.

Process Monitoring:
Track and identify recurring issues to help improve support processes and enhance system efficiency.

User Guidance:
Offer clear instructions and support for basic IT tasks such as login processes, Microsoft Office usage, and general system navigation.

Required Skills:

Fluency in English with strong verbal and written communication skills.

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Strong troubleshooting and problem-solving abilities, with a focus on coordination rather than hardware repair.

Ability to work independently as well as collaboratively within a team.

Previous experience in IT support or technical customer service is an advantage.

Willingness to grow and develop within the organization.

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IT Support Professional