It Support

Position Overview

Key Responsibilities

• Serve as the first point of contact for internal teams or clients, addressing IT-related inquiries and issues promptly and professionally.
• Provide support via email, phone, and chat for technical issues related to hardware, software, and networking.
• Maintain detailed records of support activities and interactions in the companys CRM or ticketing system.
• Collaborate with internal departments to escalate and resolve complex technical problems.
• Monitor and identify recurring issues to help improve support processes and system efficiency.

Requirements

• Fluency in English with strong verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Minimum 10+ years of schooling.
• Strong troubleshooting and problem-solving skills.
• Ability to work independently as well as within a team.
• Previous experience in IT support or a technical customer service role is an advantage.
• Opportunities for growth and development within the organization.