Posted:4 hours ago|
Platform:
On-site
Full Time
Effective communication skills is the primary objective for L1 Support
An understanding of the basic technology tools like Windows, Office and Internet.
Provide a single point of contact between business users and the IT
organization
Provide initial support of calls
Route service requests to resolution groups
Respond to Business calls through the different service desk channels, (
phone, email or service desk portal )
Incidents recording & control (classification, acceptance & tracking)
Incidents assignment and distribution
Improve overall customer satisfaction
Keep users informed about the progress of calls
Detection of potential trends and escalate calls where necessary
Acting with Integrity
Accepting Responsibility
Supporting Organizational Goals
Communicating Effectively
Championing Customer Needs
Serving Customers
Critical Thinking
Learning Quickly
Help Desk Applications Support
Help Desk Best Practices
Customer Satisfaction Surveys
Help Desk Escalation Procedures
Problem Tracking Tools
Workflow Management
Help Desk Technologies
Customer Satisfaction Measurement
Active Directory
LANDesk
Equation
Should yoube interested in this opportunity, please send your latest resume at the earliest at [HIDDEN TEXT]
Vinirma Consulting Private Limited
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