It Support Executive

Company Introduction

Coditas is an offshore product development organization of passionate engineers, design thinkers, data scientists, cloud professionals, and other top industry professionals. We offer services spanning the entire length and breadth of software development, including cutting-edge technologies such as Artificial Intelligence, Machine Learning, and Generative AI.

With over 200 clients worldwide, we are partners with multi-billion-dollar and Fortune 500 clients such as JPMorgan Chase, BCG, KPMG, Reliance, HDFC, IDFC, SunPharma, and many more. Coditas has experienced fast-paced growth thanks to an engineering-driven culture and steadfast philosophies around writing clean code, designing intuitive user experiences, and letting the work speak for itself.

As an IT Support Engineer, you will be an integral part of our IT department, providing essential support to our staff and ensuring that our computer systems and network infrastructure operate smoothly and efficiently.

You will troubleshoot and resolve technical issues, manage our IT infrastructure, and assist with the implementation of new IT systems and policies. Your role will be crucial in maintaining high levels of IT support and customer satisfaction.

Roles and Responsibilities

• Provide first and second-level support for all IT-related issues across various departments.
• Troubleshoot and resolve hardware, software, and network problems.
• Install, configure, and maintain PCs, network devices, and software applications.
• Monitor and maintain computer systems and networks to ensure high availability and performance.
• Assist with the setup of new users, including hardware provisioning and software installation.
• Ensure the security of data, network access, and backup systems.
• Document internal procedures and maintain a comprehensive inventory of all IT assets.
• Collaborate with external vendors and support teams for problem resolution.
• Participate in the planning and implementation of IT projects.
• Provide training and guidance to users on IT systems and best practices.

You should have

• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of computer systems, networks, and various operating systems (Windows, macOS, Linux).
• Familiarity with help desk software and remote troubleshooting.
• Excellent problem-solving and analytical skills.
• Ability to manage multiple tasks and projects in a fast-paced environment.
• Strong communication and interpersonal skills.
• A willingness to learn and adapt to new technologies and procedures.

Preferred Qualifications

• Certifications such as Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA).

• 2-3 years of experience in IT Support.

• Knowledge of IT security practices and solutions.

  Role & responsibilities