IT Support Engineer / System Support Specialist

Job Description

Position Title: Systems Support Specialist Job Summary: The Systems Support Specialist is responsible for providing help desk systems support to clients within the company multiple regions including India, Singapore, and the Middle East Key Responsibilities: Serve as the initial point of contact for troubleshooting software, laptop/PC hardware, printing and phone problems in a multi-site Active Directory environment. Generate and manage service desk tickets for problems and work to resolve the issues in a timely manner. Provide phone and in-person support to users in the areas of e-mail, Files/Folders, standard Windows and MAC desktop applications, and other in-house applications. Prepare new laptops and desktops for deployment to offices and mobile units in the field. Support users by installing, configuring, and deploying software packages on company hardware. Responsible for ongoing maintenance, management and tracking of company owned hardware and software Provide IT training for new NEP employees. Provide backup systems administration support for multi-server, multi-location IT infrastructure. Ensure IT security at all times Other duties as assigned. Qualifications & Skills: Technical or Bachelor’s degree in CS, IT, Engineering or equivalent experience. 2+ years of PC support experience, combination of education and experience will be considered Experience with PC configuration/ upgrades and repairs Must have experience supporting Microsoft and MAC operating systems and applications Experience with supporting Microsoft Office suite of applications Knowledge of troubleshooting network issues (LAN/WAN) Knowledge of UNIX (variant) operating systems preferable Understanding of IP Phones and video conferencing desirable Knowledge of deployment tools like MDT or SCCM preferable Knowledge of PowerShell scripting highly desirable Lifting and moving of hardware and other equipment as required Ability to establish priorities, work independently and proceed with objectives without supervision. Ability to handle and resolve recurring problems Exceptional Customer Service Experience Strong communication skills –written and verbal Excellent time and task management Strong attention to details Team builder with excellent interpersonal skills Ability to deliver superior service and build lasting relationships by demonstrating NEP’s Core Values: Innovative, One Team, Passion and Integrity