Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Gurugram
>
Procdna
>
IT Support Engineer - Level 2 (L2)

IT Support Engineer - Level 2 (L2)

Procdna

2 - 5 years

6 - 10 Lacs

Gurugram

Posted:Just now| Platform:

Apply

Skills Required

Data analysis Excel Networking Consulting Remote desktop Life sciences Troubleshooting Analytics Business operations System administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

About ProcDNA

ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. Were a passionate team of 200+ across 6 offices, all growing and learning together since our launch during the pandemic. Here, you wont be stuck in a cubicle - youll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

What we are looking for:

We are looking for a skilled and proactive L2 IT Support Engineer to join our team. The ideal candidate will have solid experience in handling end-user support, troubleshooting Microsoft 365 applications, managing IT infrastructure readiness, and maintaining asset inventory. This role requires a strong sense of ownership and the ability to resolve more complex technical issues escalated from L1 support.

Key Responsibilities:

Handle escalated support tickets from engineers and ensure timely resolution.
Provide advanced troubleshooting and support for the Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, etc.).
Support IT infrastructure readiness for new deployments, relocations, and upgrades.
Deliver day-to-day end-user support, including hardware/software issues and system access.
Maintain and manage asset inventory records and ensure data accuracy.
Prepare and manage Excel-based reports for asset tracking, support metrics, and performance analysis.
Collaborate with cross-functional teams to ensure seamless IT service delivery.
Document solutions and contribute to the knowledge base for recurring issues.
Comfortable working in rotational shifts to support business operations.
Willing to extend shifts as per business needs and critical support requirements

Required Skills & Qualifications:

2-5 years of experience in IT support, with at least 1 year in an L2 role.
Hands-on experience with ticketing tools (e.g., ServiceNow, Jira, Freshdesk, Fresh service).
Strong knowledge and troubleshooting skills in Microsoft 365 applications.
Experience in IT infrastructure setup and readiness.
Familiarity with asset inventory management systems.
Proficiency in Microsoft Excel for reporting and data analysis.
Excellent problem-solving, communication, and interpersonal skills.
Ability to work independently and mentor support staff.
Flexibility to work in rotational shifts and extend hours when required.

Preferred Qualifications:

Knowledge of ITIL frameworks.
Experience in remote desktop support and system administration.
Basic understanding of networking and security principles.

More Jobs at Procdna

India Leadership Role

Gurugram

8 - 20 yrs

INR 20 - 25 Lacs

Intern- Data Science

Gurugram

Experience: Not specified

Salary: Not disclosed

Assistant Manager-Talent Acquisition

Gurugram

5.0 - 10.0 yrs

INR 5 - 9 Lacs

Research Intern

Gurugram

Experience: Not specified

Salary: Not disclosed

Technology Analyst - Intern

Gurugram

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Procdna

Business Consulting and Services

South San Francisco CA

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

IT Support Engineer - Level 2 (L2)