It Support Engineer

Company Overview

Lenskart is Indias fastest growing optical business. The company was co-founded in 2010 by Peyush Bansal, Amit Chaudhary & Sumeet Kapahi to provide Vision to India. 1/3rd of Indias population today needs vision correction and only 25% of those in need wear specs. Lenskart was founded in 2010 with a vision to solve this problem of eye wear and be the Numero Uno eyewear provider in India.With technology integration into the eyewear vertical, and keeping a deep focus on consumer happiness, Lenskart has grown more than 200% Year on Year in the last 2 years to be among the top 3 Optical Retail businesses of India today.

With employee strength of over 4000+ employees, the company is continuing to grow 15% month on month, and changing the landscape of Indian Eyewear with its very unique services and products such as: Buying specs online with Virtual Try On

• Home Eye Checkup service in 7 cities with over 300+ eye checkups every day at consumers Houses.

• 600+ Click & Mortar Stores pan India (including tier 2 and 3 cities) as centers for people to get their eyes checked and book orders online as well as get their post-sale adjustments done

• Network of Affiliate Doctors who place orders for their consumers online on the Lenskart platform.When in 2011, the company was selling 30 specs a day online Lenskart raised its first round of funding of USD 3.3 Million from IDG Ventures India (IDGVI). In 2013, when the company was selling nearly 200 specs online per day, Today, when Lenskart is making nearly 2000 specs a dayshipped pan India and, has so far shipped over 10 Lac specs across the country and in the latest round, has raised INR 700 Crores from the investors namely, TPG Growth; Ronnie Screwvala led Unilazer Ventures; IDG Ventures India and International Finance Corp. Ratan Tata, Chairman Emeritus of the Tata Group and Kris Gopalakrishnan, former Chief Executive of Infosys, have also invested in the company, in their personal capacities.

A little bit about the team and culture:

• Young passionate team
• Very numerate and focused on Analytics
• Experimentative and Jet Speed Execution
• Freedom to execute and take risks.
• Obsessed with Customer Happiness and Delight.

As an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. You'll cover one or more areas of expertise, depending on the size of the organization.

Responsibilities and duties :

• Monitoring and maintaining computer systems and networks.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users. • Repairing and replacing equipment as necessary
• Maintain and Resolve issues on LAN/WAN, VPN, biometric, AV systems connections.
• Coordinate with vendors to resolve technical problems with desktop/Laptop computing equipment and software.
• Support in testing and deployment of new applications and systems.
• Address user tickets regarding hardware, software and networking.
• Conduct remote troubleshooting.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.

Qualification and skills:

• Education Graduation

• Working knowledge of office automation products and computer peripherals, like printers and scanners, Bar-Code scanner, MDM etc.

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Excellent problem-solving, multitasking skills & good communication

• Minimum 2 years of experience in information technology or technical support

• Extensive familiarity with Windows operating systems

• Working knowledge of security software options and functionality preferred