It Support Engineer | CBSE - Gurugram

Role & responsibilities

Role & responsibilities

• Assist the Regional Office (RO) in all IT/ software-related activities for CBSEs core functional work and processes.

• Develop, maintain, and troubleshoot applications, scripts, and tools to support examination management, affiliation, training, and student services.

• Write clean, efficient, and reusable code.

• Support database management, data entry modules, and report generation tools for Regional Office activities.

• 2. Application & Process Support

• Provide technical assistance for CBSEs IT-driven initiatives at the RO, including online portals, digital assessment platforms, and e-services for stakeholders.

• Collaborate with CBSE officers to analyze process automation requirements and implement software solutions accordingly.

• Support deployment, configuration, and integration of new/existing applications as per CBSE guidelines.

3. Data security:

• Ensure the data is maintained securely and utmost confidentiality is maintained.

• Time to time backup of important data.

• Prevention of cyber-attack by upkeeping of anti-virus software

4. Stakeholder Engagement

• Work closely with CBSE RO officials and end-users to understand their IT requirements.

• Provide timely updates, resolve technical issues, and escalate matters requiring higher-level intervention

• Maintain effective communication between CBSE RO and CBSE IT teams/ HQ.

• 5. Quality Assurance & Documentation

• Conduct functional testing, bug identification, and resolution for software applications.

• Support users during acceptance testing and ensure applications meet functional requirements

. 6. General Support

• Ensure proper upkeep of IT systems used in RO, including troubleshooting minor hardware/ software issues in coordination with CBSE IT teams.

• Provide regular feedback on system performance and recommend improvements.

• Assist in data validation and integrity checks to ensure accuracy of records

Qualification Experience Mandatory

• 3+ years of relevant IT/ Software development experience.

Desirable

• Prior Government experience

• Experience in Python programming language

  Knowledge of databases (SQL/ MySQL) and web application frameworks.

• Knowledge of XBase databases, Excel, Word, MDB and multiformat data exchange.

• Knowledge of data transformation, data security.

• Good problem-solving, analytical, and communication skills.

Travel May require travel within the assigned CBSE Regional Office jurisdiction.