IT Support Engineer

Adyen

3 - 8 years

5 - 9 Lacs

bengaluru

Posted:18 hours ago| Platform:

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Skills Required

automation networking ldap management systems it support troubleshooting microsoft operations technical documentation python

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be responsible for diagnosing and troubleshooting a wide range of IT challenges, from the initial setup of new users to providing assistance to colleagues with their IT inquiries. You will play a key role in optimizing our processes and systems.
Collaborating closely with team members across the globe, you will provide comprehensive support for Apple device issues, user and systems access, networking, and other IT-related tasks.
Enhance our global IT systems and functionalities, ensuring they remain up to date and aligned with evolving business needs.
You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve operational efficiency.

Who you are

You have at least 3+ years of experience in IT support and helping people troubleshoot their IT-related issues.
You have been administering services such as Google Suite, Zoom, OKTA, and LDAP
Experience with managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
You have experience administering new joiners onboarding sessions and IT user training.
Knowledge of scripting languages such as Bash or Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
A flexible team player who can work independently and make informed decisions with a good understanding of up to date IT security practices
You have experience with writing and maintaining technical documentation.

Nice to have

Worked with config management systems such as Puppet, Ansible, or similar
Experience with centrally managed packages, and you are able to deploy, update, and maintain applications on Apple end-user devices
Good understanding of networking and firewalls

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