Company DescriptionCHARTER is a trusted partner providing seamless debt collection solutions across India, ensuring efficiency and reliability in recovering outstanding debts. We prioritize compliance and governance, with our fully automated module ensuring 100% adherence to all regulatory requirements set by the RBI. Our collection system, Cosmos, uses thematic analysis coding to improve the efficiency of the collection process. Additionally, our customer-centric AI identifies the preferred communication methods and payment propensities of customers to enhance user experience. Role DescriptionThis is a full-time on-site role for a Debt Collection Executive based in Kochi. The Debt Collection Executive will be responsible for managing and collecting outstanding debts from clients, maintaining accurate records, and working to ensure the efficient recovery of debts. Daily tasks include contacting debtors, negotiating payment plans, updating client information, and collaborating with the finance team. This role requires fluency in English for effective communication with a diverse client base. QualificationsSkills in Credit Control and Debt CollectionStrong Communication skills in EnglishGood Analytical SkillsAbility to work effectively on-site in KochiPrior experience in debt collection or credit control is a plusStrong negotiation skills and ability to handle difficult conversationsBasic computer Skills and willingness to work in shifts0 – 1 year experience Salary: Negotiable Additional Benefits: Cab facility (Pick up and drop) within Cochin city limitsHealth insurance after completion of 1 year service Applying: Please send your CV to careers@chartermerc.com.au
MIS Analyst – Excel & Reporting Specialist 📍 Location: Cochin | 💰 Salary: Negotiable 📅 Applications close on 10th June 2025 We need your analytical mind and Excel expertise. As Charter continues its growth in delivering exceptional debt management solutions across Australia and New Zealand, we’re seeking a detail-oriented MIS Analyst to join our team in Cochin. With a strong reputation for providing world-class service to some of the globe’s leading banks and telecom companies, Charter is the ideal place to take your data and reporting skills to the next level. Key Responsibilities Prepare and maintain detailed reports using Microsoft Excel , including automation using formulas and macros to improve reporting efficiency. Generate data-driven reports directly from internal systems and software. Upload accurate client-specific data into internal platforms as per defined requirements. Manage email communications, ensuring timely and professional responses. Continuously improve macro efficiency and streamline reporting processes. Must-Have Skills Strong proficiency in Microsoft Excel – including experience with formulas, pivot tables, and macros for automation. Basic computer skills with the ability to learn new systems quickly. Strong organizational skills with the ability to multi-task , prioritize, and manage time effectively. Flexibility and willingness to work in rotational shifts . Excellent attention to detail and accuracy in handling data. About Charter Established in 1986, CHARTER is a 100% Australian-owned company providing comprehensive debt collection and recovery services. For over 35 years, we've served clients across industries—including banks, telecom providers, SMEs, utility companies, government departments, and councils—delivering results with integrity and efficiency. 🌐 Visit us: www.chartermerc.com.au Show more Show less
We need your analytical mind and Excel expertise. As Charter continues its growth in delivering exceptional debt management solutions across Australia, US, UK and New Zealand, we’re seeking a detail-oriented MIS Executive – Excel Macros Specialist to join our team in Cochin. With a strong reputation for providing world-class service to some of the globe’s leading banks and telecom companies, Charter is the ideal place to take your data and reporting skills to the next level. Key Responsibilities Prepare and maintain detailed reports using Microsoft Excel , including automation using formulas and macros to improve reporting efficiency. Generate data-driven reports directly from internal systems and software. Upload accurate client-specific data into internal platforms as per defined requirements. Manage email communications, ensuring timely and professional responses. Continuously improve macro efficiency and streamline reporting processes. Must-Have Skills Strong proficiency in Microsoft Excel – including experience with formulas, pivot tables, and macros for automation. Basic computer skills with the ability to learn new systems quickly. Strong organizational skills with the ability to multi-task , prioritize, and manage time effectively. Flexibility and willingness to work in rotational shifts . Excellent attention to detail and accuracy in handling data. Benefits: Health insurance Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) About Charter Established in 1986, CHARTER is a 100% Australian-owned company providing comprehensive debt collection and recovery services. For over 35 years, we've served clients across industries—including banks, telecom providers, SMEs, utility companies, government departments, and councils—delivering results with integrity and efficiency. Visit us: www.chartermerc.com.au Show more Show less
We are looking for a Team Leader - Debt Collections (Domestic Process) Location: Kakkanad, Cochin (Preferred immediate joiners) Join Charter's expanding team as a Team Leader - Debt Collections in our Domestic Process team. In this role, you will lead a team of Collection Executives, handle both inbound and outbound collection calls, and resolve customer issues related to outstanding debts across the domestic market. We are seeking an experienced professional who can manage a team and deliver exceptional results. Key Responsibilities: Lead, motivate, and manage a team of Collection Executives to ensure targets and performance goals are consistently met. Handle both inbound and outbound collection calls to resolve issues related to debts from customers across the domestic market. Identify customers’ needs, clarify information, and provide tailored solutions to resolve issues efficiently. Track and analyze team performance, providing guidance and support for improvement. Maintain accurate records of all conversations and transactions in the database. Escalate priority issues to higher management as needed, ensuring prompt resolution. Participate in client briefings, team meetings, and training sessions to stay updated on company processes and industry best practices. Ensure that team members adhere to company policies, compliance standards, and performance metrics. Qualifications & Requirements: Minimum 4 years of experience in collections or related roles, with at least 2 year in a team leadership capacity. Strong communication skill. Excellent listening and negotiation skills to engage effectively with customers. Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient in basic computer skills and comfortable working in a shift-based environment. Strong leadership qualities with the ability to manage a team, set performance targets, and drive results. Previous experience in a domestic process is highly preferred. Salary: Negotiable Additional Benefits: Cab facility (Pick-up and drop) within Cochin city limits. Health insurance after completion of 1-year service. Applying: Please send your CV to careers@chartermerc.com.au Job Type: Full-time About Charter: Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients while fostering a positive, supportive work environment for our employees.
We are looking for a Team Leader - Debt Collections (Domestic Process) Location: Kakkanad, Cochin (Preferred immediate joiners) Join Charter's expanding team as a Team Leader - Debt Collections in our Domestic Process team. In this role, you will lead a team of Collection Executives, handle both inbound and outbound collection calls, and resolve customer issues related to outstanding debts across the domestic market. We are seeking an experienced professional who can manage a team and deliver exceptional results. Key Responsibilities: Lead, motivate, and manage a team of Collection Executives to ensure targets and performance goals are consistently met. Handle both inbound and outbound collection calls to resolve issues related to debts from customers across the domestic market. Identify customers’ needs, clarify information, and provide tailored solutions to resolve issues efficiently. Track and analyze team performance, providing guidance and support for improvement. Maintain accurate records of all conversations and transactions in the database. Escalate priority issues to higher management as needed, ensuring prompt resolution. Participate in client briefings, team meetings, and training sessions to stay updated on company processes and industry best practices. Ensure that team members adhere to company policies, compliance standards, and performance metrics. Qualifications & Requirements: Minimum 4 years of experience in collections or related roles, with at least 2 year in a team leadership capacity. Strong communication skill. Excellent listening and negotiation skills to engage effectively with customers. Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient in basic computer skills and comfortable working in a shift-based environment. Strong leadership qualities with the ability to manage a team, set performance targets, and drive results. Previous experience in a domestic process is highly preferred. Salary: Negotiable Additional Benefits: Cab facility (Pick-up and drop) within Cochin city limits. Health insurance after completion of 1-year service. Applying: Please send your CV to careers@chartermerc.com.au Job Type: Full-time About Charter: Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients while fostering a positive, supportive work environment for our employees.
Attention!! All Job Seekers!!! We are looking for a Team Leader - Debt Collections (Domestic Process) Location: Kakkanad, Cochin Join Charter's expanding team as a Team Leader - Debt Collections in our Domestic Process team . In this role, you will lead a team of Collection Executives, handle both inbound and outbound collection calls, and resolve customer issues related to outstanding debts across the domestic market. We are seeking an experienced professional who can manage a team and deliver exceptional results. Key Responsibilities: Lead, motivate, and manage a team of Collection Executives to ensure targets and performance goals are consistently met. Handle both inbound and outbound collection calls to resolve issues related to debts from customers across the domestic market. Identify customers’ needs, clarify information, and provide tailored solutions to resolve issues efficiently. Track and analyze team performance, providing guidance and support for improvement. Maintain accurate records of all conversations and transactions in the database. Escalate priority issues to higher management as needed, ensuring prompt resolution. Participate in client briefings, team meetings, and training sessions to stay updated on company processes and industry best practices. Ensure that team members adhere to company policies, compliance standards, and performance metrics. Qualifications & Requirements: Minimum 4 years of experience in collections (Domestic Process) with at least 2 year in a team leadership capacity. Strong communication skills (English or Hindi). Excellent listening and negotiation skills to engage effectively with customers. Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient in basic computer skills and comfortable working in a shift-based environment. Strong leadership qualities with the ability to manage a team, set performance targets, and drive results. Previous experience in a domestic process is highly preferred. Salary: Negotiable Additional Benefits: Cab facility (Pick-up and drop) within Cochin city limits. Health insurance after completion of 1-year service. Applying: Please send your CV to careers@chartermerc.com.au Job Type: Full-time About Charter: Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients while fostering a positive, supportive work environment for our employees. Kochi - 682037, Kerala: Reliably commute or planning to relocate before starting work (Required)
Company Description CHARTER is a trusted partner providing seamless debt collection solutions across India, ensuring efficiency and reliability in recovering outstanding debts. At CHARTER, we prioritize compliance and governance, with our fully automated module ensuring 100% adherence to all RBI regulatory requirements. Our advanced collection system, Cosmos, uses thematic analysis coding to improve the efficiency of the collection process and streamline payment arrangements. Our state-of-the-art technology and AI-driven methods improve user experience, fine-tune collection treatments and compliance, and protect sensitive data. Role Description This is a full-time role for a Debt Collection (Domestic) Team Leader at CHARTER, located on-site in Kochi. The Team Leader will oversee daily operations in debt collection, manage and guide a team of collection agents, ensure compliance with regulatory standards, and develop strategies for efficient debt recovery. Responsibilities include communication with customers, resolving disputes, monitoring key performance indicators, and collaborating with the finance team for cash collection reports. Qualifications Debt Collection and Cash Collection skills Strong Communication and Customer Service skills Understanding of Finance principles and practices Excellent leadership and team management abilities Ability to work on-site in Kochi Experience in a similar role in the financial services industry is advantageous
🌟 Job Opportunity: Operations Manager – Domestic Collections 📍 Location: South India (Kerala / Tamil Nadu / Karnataka / Telangana preferred) 🏢 Department: Collections – Domestic Process Key Responsibilities: Lead and manage a team of collection executives handling domestic portfolios. Drive collection performance across buckets (0–6), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets. monitor collections performance, manage customers, team managements , etc Analyze delinquency trends and implement strategies to reduce NPAs. Conduct regular team huddles , performance reviews, and motivate team members . Ensure compliance with company policies, regulatory guidelines, and RBI norms . Coordinate with senior management for process improvements and escalations . Requirements: Experience: 5–8 years in collections/recovery/financial services, with 1–2 years in a supervisory or TL role . Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses. Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products). Ability to manage high-pressure targets and motivate teams . Communication Skills: English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred). Skills: Strong negotiation and problem-solving abilities. 💼 Why Join Us? (Salary & Benefits) 💰 Competitive Salary as per industry standards. 🚖 Cab Facility (Pick-up & drop) within Cochin city limits. 🏥 Health Insurance after 1-year of service. 📈 Career Growth Opportunities in a leading financial services company. 🤝 Supportive Work Environment promoting learning, teamwork, and excellence. 📧 How to Apply: Send your CV to careers@chartermerc.com.au About Charter: Charter is a leading financial services company based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees
As an Operations Manager for Domestic Collections at Charter, your role involves leading and managing a team of collection executives who handle domestic portfolios. Your responsibilities include driving collection performance across various buckets, analyzing delinquency trends, and ensuring compliance with company policies and regulatory guidelines. You will also be required to conduct regular team huddles, performance reviews, and coordinate with senior management for process improvements and escalations. Key Responsibilities: - Lead and manage a team of collection executives handling domestic portfolios. - Drive collection performance across buckets (06), early-stage, late-stage, and recovery portfolios, ensuring achievement of monthly targets. - Monitor collections performance, manage customers, team managements, etc. - Analyze delinquency trends and implement strategies to reduce NPAs. - Conduct regular team huddles, performance reviews, and motivate team members. - Ensure compliance with company policies, regulatory guidelines, and RBI norms. - Coordinate with senior management for process improvements and escalations. Qualifications Required: - Experience: 5-8 years in collections/recovery/financial services, with 1-2 years in a supervisory or TL role. - Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses. - Strong knowledge of retail loan products (PL, CL, CD, Auto Loan, Digital Products). - Ability to manage high-pressure targets and motivate teams. - Communication Skills: English + regional languages (Malayalam/Tamil/Telugu/Kannada preferred). - Skills: Strong negotiation and problem-solving abilities. Charter, a leading financial services company based in Kochi, India, offers a competitive salary as per industry standards along with benefits such as cab facility within Cochin city limits, health insurance after 1 year of service, and career growth opportunities. The company promotes a supportive work environment that encourages learning, teamwork, and excellence. To apply for this position, please send your CV to careers@chartermerc.com.au. Join Charter for a fulfilling career in a growth-oriented environment with exceptional client service. Note: Health insurance and Provident Fund benefits are provided, and the work location is in person.,
Job Description: Role: IT Support Engineer Location: Cochin Job Type: Full-time About Us: Charter is a dynamic financial services company headquartered in Brisbane, Australia, and serving clients in Australia, New Zealand, India and USA. Charter is committed to providing excellent service to the clients, and providing a positive work environment for all employees. Position Overview: We are seeking talented IT Support Engineer to join our team. The ideal candidate will be experienced in Windows Server administration, and will be primarily responsible for efficiently managing the company's servers and IT infrastructure. Key Responsibilities: Technical Expertise : o Proficiency in Windows Server operating systems (2012, 2016, 2019). In-depth knowledge of desktop hardware and operating systems, including Windows 10 and 11. Hands-on experience with Active Directory, DNS, DHCP, and Group Policy. Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VLANs. Good understanding of security best practices, including patch management and anti-virus management. Good troubleshooting skills to diagnose and resolve desktop and server issues. Flexibility to work night shifts as required Communication : Excellent written and verbal communication skills in English. Strong interpersonal skills to work effectively with clients and team members · Additional Skills : Expertise in virtualization technologies such as Hyper-V and VMware. Certifications in AWS or Azure are beneficial. Qualifications/Experience: o Diploma or Bachelor’s degree in Computer Science or Information Technology o At least 3 years of experience in Windows Server administration. Salary: As per industry standards. Additional Benefits: Cab facility (pick-up and drop-off) within Cochin city limits. Health Insurance benefits after completion of 1 year in service. How to Apply: Please send your CV to careers@chartermerc.com.au. *Preference will be given to candidates based in Kerala.* Job Type: Full-time
Attention!! all job seekers!!! We are looking for Collection Executives (Intl. Voice) Location: Kakkanad, Cochin Join Charter's expanding team as a Collection Executive. In this position, you'll handle both inbound and outbound collection calls from Australia and resolve customer issues relating to debts. Job Responsibilities: Manage inbound and outbound collection calls in a timely manner. Identify customer’s needs, clarify information, research every issue and provide solutions Identify and escalate priority issues, keep records of all conversations and transactions in the database Attend client briefings, meetings and trainings Qualifications & Requirements : Strong in English Language communication Listening & Negotiation skills to effectively engage with customers Ability to multi-task, set priorities and manage work efficiently Basic computer Skills and willingness to work in shifts 0 – 1 year experience Salary: Negotiable Additional Benefits: Cab facility (Pick up and drop) within Cochin city limits Health insurance after completion of 1 year service Applying: Please send your cv to careers@chartermerc.com.au Job Types: Full-time About Charter Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients in Australia, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients and fostering a positive work environment for our employees.
Attention!! all job seekers!!! We are looking for Collection Executives (Intl. Voice) Location: Kakkanad, Cochin Join Charter's expanding team as a Collection Executive. In this position, you'll handle both inbound and outbound collection calls from Australia and resolve customer issues relating to debts. Job Responsibilities: Manage inbound and outbound collection calls in a timely manner. Identify customer’s needs, clarify information, research every issue and provide solutions Identify and escalate priority issues, keep records of all conversations and transactions in the database Attend client briefings, meetings and trainings Qualifications & Requirements : Strong in English Language communication Listening & Negotiation skills to effectively engage with customers Ability to multi-task, set priorities and manage work efficiently Basic computer Skills and willingness to work in shifts 0 – 1 year experience Salary: Negotiable Additional Benefits: Cab facility (Pick up and drop) within Cochin city limits Health insurance after completion of 1 year service Applying: Please send your cv to careers@chartermerc.com.au Job Types: Full-time About Charter Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients in Australia, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients and fostering a positive work environment for our employees. Job Type: Full-time Benefits: Health insurance Provident Fund Schedule: Night shift Supplemental Pay: Performance bonus
As a Collection Executive (Intl. Voice) at Charter located in Kakkanad, Cochin, you will be responsible for managing inbound and outbound collection calls from Australia, resolving customer issues related to debts. Your role will involve identifying customer needs, clarifying information, researching issues, and providing solutions in a timely manner. You will also escalate priority issues, maintain records of conversations, and participate in client briefings, meetings, and trainings. **Key Responsibilities:** - Manage inbound and outbound collection calls efficiently - Identify customer needs, research issues, and provide appropriate solutions - Escalate priority issues and maintain transaction records - Attend client briefings, meetings, and trainings **Qualifications & Requirements:** - Strong English language communication skills - Effective listening and negotiation skills - Ability to multitask, prioritize, and manage work efficiently - Basic computer skills and flexibility to work in shifts - 0-1 year of experience About Charter: Charter is a prominent financial services company based in Kochi, India, offering comprehensive financial solutions to clients in Australia, New Zealand, India, and the US. We are dedicated to providing exceptional service to our clients while fostering a positive work environment for our employees. Additional Benefits: - Cab facility (Pick up and drop) within Cochin city limits - Health insurance after completing 1 year of service If you are interested in this full-time position, please send your CV to careers@chartermerc.com.au. Salary: Negotiable Job Type: Full-time Benefits: - Health insurance - Provident Fund Schedule: - Night shift Performance bonus opportunities are available for high achievers.,
About Charter CHARTER, established in 1986, is a 100% Australian-owned company providing end-to-end collection services to banks, telcos, major corporations, SMEs, utilities, government departments, and councils for over 35 years. As we expand our digital presence, we are looking for a Junior Social Media Specialist to help build and scale our presence across Facebook and Instagram. Website: www.chartermerc.com.au ________________________________________ Position Overview We are seeking a creative, data-driven Junior Social Media Specialist to support the growth of our Facebook and Instagram channels. This role is ideal for someone with foundational social media experience who wants to deepen their expertise in platform algorithms, viral content strategy, and community engagement while driving consistent follower growth and audience interaction for an established Australian company. ________________________________________ Key Responsibilities Strategy & Growth • Assist in developing and executing growth strategies for Facebook and Instagram to increase followers, reach, and engagement. • Research and identify viral trends, hashtags, and growth opportunities to accelerate audience acquisition. • Support targeted campaigns, collaborations, and strategic partnerships to drive engagement and follower growth. • Apply growth-hacking techniques to optimize organic reach and follower conversion. Content Creation & Management • Create high-quality, on-brand content including posts, reels, stories, and carousels tailored to platform trends and our professional audience. • Manage daily posting schedules to ensure consistent content delivery across both platforms. • Collaborate with the team to maintain brand voice, messaging pillars, and content themes that resonate with B2B and B2C audiences. • Edit short-form videos and design visually compelling posts that balance professionalism with engagement. Community Engagement • Manage community interactions, including DMs, comments, and relevant Facebook groups. • Foster meaningful conversations that build trust and credibility in the financial services space. • Monitor brand mentions and respond promptly to maintain positive sentiment. Analytics & Reporting • Monitor social media analytics and track KPIs, including follower growth, engagement rate, reach, and conversions. • Prepare weekly performance reports with actionable insights and recommendations. • Assist with A/B testing on content formats, posting times, and messaging to optimize performance. • Stay updated on platform updates, algorithm changes, and industry best practices. ________________________________________ Required Qualifications • Minimum 6 months of experience managing social media accounts (professional, freelance, or substantial personal brand experience). • Proven ability to create engaging social media content with measurable results. • Working knowledge of Instagram and Facebook features, tools, and best practices. • Basic video editing skills using tools such as CapCut, InShot, or Reels editor. • Proficiency in designing posts using Canva or similar tools. • Strong written communication skills with attention to detail and grammar. • Self-motivated with the ability to work independently and manage priorities. • Basic analytical skills to interpret social media metrics. • Portfolio or examples of previous social media work required. ________________________________________ Preferred Qualifications • Experience growing social media accounts with documented results (follower growth, engagement increases). • Familiarity with social media management tools such as Meta Business Suite, Buffer, or Later. • Basic understanding of Facebook and Instagram advertising. • Knowledge of content scheduling and planning strategies. • Experience with social media trends, viral content formats, and platform algorithms. • Interest or experience in B2B marketing or professional services sectors. • Degree or coursework in Marketing, Communications, Digital Media, or related fields. ________________________________________ What We Offer • Opportunity to grow your social media career with an established Australian company. • Mentorship and professional development opportunities. • Flexible working arrangements. • Collaborative team environment. • Competitive compensation package. • Hands-on experience with meaningful business impact. • Potential for career advancement as you develop your skills. ________________________________________ Position Details • Employment Type: Full-time • Location: Remote Charter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Role Overview: As an Operations Manager in Domestic Collections at our company, you will be responsible for leading and managing a team of collection executives handling domestic portfolios. Your key role will involve driving collection performance across various stages, analyzing delinquency trends, and ensuring compliance with company policies and regulatory guidelines. You will also be required to coordinate with senior management for process improvements. Key Responsibilities: - Lead and manage a team of collection executives handling domestic portfolios. - Drive collection performance across buckets (early-stage, late-stage, and recovery portfolios) to achieve monthly targets. - Monitor collections performance, manage customers, and conduct team huddles and performance reviews. - Analyze delinquency trends and implement strategies to reduce NPAs. - Ensure compliance with company policies, regulatory guidelines, and RBI norms. - Coordinate with senior management for process improvements and escalations. Qualification Required: - Experience: 5-8 years in collections/recovery/financial services, with at least 2 years in a supervisory or TL role. - Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses. - Strong knowledge of retail loan products such as PL, CL, CD, Auto Loan, and Digital Products. - Ability to manage high-pressure targets and motivate teams. - Communication Skills: Proficiency in English and regional languages (Malayalam, Tamil, Telugu, Kannada preferred). - Skills: Strong negotiation and problem-solving abilities. About Charter: Charter is a leading financial services company based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees. Note: The company offers a competitive salary, cab facility within Cochin city limits, health insurance after 1 year of service, and career growth opportunities. Role Overview: As an Operations Manager in Domestic Collections at our company, you will be responsible for leading and managing a team of collection executives handling domestic portfolios. Your key role will involve driving collection performance across various stages, analyzing delinquency trends, and ensuring compliance with company policies and regulatory guidelines. You will also be required to coordinate with senior management for process improvements. Key Responsibilities: - Lead and manage a team of collection executives handling domestic portfolios. - Drive collection performance across buckets (early-stage, late-stage, and recovery portfolios) to achieve monthly targets. - Monitor collections performance, manage customers, and conduct team huddles and performance reviews. - Analyze delinquency trends and implement strategies to reduce NPAs. - Ensure compliance with company policies, regulatory guidelines, and RBI norms. - Coordinate with senior management for process improvements and escalations. Qualification Required: - Experience: 5-8 years in collections/recovery/financial services, with at least 2 years in a supervisory or TL role. - Preferred Background: BFSI, NBFC, Recovery agencies, or Exchange houses. - Strong knowledge of retail loan products such as PL, CL, CD, Auto Loan, and Digital Products. - Ability to manage high-pressure targets and motivate teams. - Communication Skills: Proficiency in English and regional languages (Malayalam, Tamil, Telugu, Kannada preferred). - Skills: Strong negotiation and problem-solving abilities. About Charter: Charter is a leading financial services company based in Kochi, India, offering solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to exceptional client service while providing a positive and growth-oriented environment for our employees. Note: The company offers a competitive salary, cab facility within Cochin city limits, health insurance after 1 year of service, and career growth opportunities.
Job Description: Job Title: Trace Analyst Location: Kakkanad, Cochin Job Type: Full-time -- Job Summary: We are looking for a dedicated and detail-oriented Trace Analyst to join our team in Kakkanad, Cochin. The role involves conducting trace jobs through the internet, providing efficient back-end support to the operations team. The ideal candidate should have strong analytical skills, good internet research ability,. --- Key Responsibilities: Perform trace or research work using various online sources and databases. Collect and analyse data to support operational requirements. Coordinate with team members and supervisors to ensure timely completion of assigned tasks. Ensure accuracy and confidentiality of all back-office activities. Identify process improvements and maintain organized records and documentation. --- Requirements: Minimum qualification: Graduate in any discipline. Basic Knowledge in Microsoft Excel (formulas, data entry, formatting, and basic analysis). Strong internet research and data tracing skills. Good written and verbal communication skills. Ability to work independently with minimal supervision Job Types: Full-time, Fresher Ability to commute/relocate: Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (Required)