Company DescriptionCHARTER is a trusted partner providing seamless debt collection solutions across India, ensuring efficiency and reliability in recovering outstanding debts. We prioritize compliance and governance, with our fully automated module ensuring 100% adherence to all regulatory requirements set by the RBI. Our collection system, Cosmos, uses thematic analysis coding to improve the efficiency of the collection process. Additionally, our customer-centric AI identifies the preferred communication methods and payment propensities of customers to enhance user experience. Role DescriptionThis is a full-time on-site role for a Debt Collection Executive based in Kochi. The Debt Collection Executive will be responsible for managing and collecting outstanding debts from clients, maintaining accurate records, and working to ensure the efficient recovery of debts. Daily tasks include contacting debtors, negotiating payment plans, updating client information, and collaborating with the finance team. This role requires fluency in English for effective communication with a diverse client base. QualificationsSkills in Credit Control and Debt CollectionStrong Communication skills in EnglishGood Analytical SkillsAbility to work effectively on-site in KochiPrior experience in debt collection or credit control is a plusStrong negotiation skills and ability to handle difficult conversationsBasic computer Skills and willingness to work in shifts0 – 1 year experience Salary: Negotiable Additional Benefits: Cab facility (Pick up and drop) within Cochin city limitsHealth insurance after completion of 1 year service Applying: Please send your CV to careers@chartermerc.com.au

MIS Analyst – Excel & Reporting Specialist 📍 Location: Cochin | 💰 Salary: Negotiable 📅 Applications close on 10th June 2025 We need your analytical mind and Excel expertise. As Charter continues its growth in delivering exceptional debt management solutions across Australia and New Zealand, we’re seeking a detail-oriented MIS Analyst to join our team in Cochin. With a strong reputation for providing world-class service to some of the globe’s leading banks and telecom companies, Charter is the ideal place to take your data and reporting skills to the next level. Key Responsibilities Prepare and maintain detailed reports using Microsoft Excel , including automation using formulas and macros to improve reporting efficiency. Generate data-driven reports directly from internal systems and software. Upload accurate client-specific data into internal platforms as per defined requirements. Manage email communications, ensuring timely and professional responses. Continuously improve macro efficiency and streamline reporting processes. Must-Have Skills Strong proficiency in Microsoft Excel – including experience with formulas, pivot tables, and macros for automation. Basic computer skills with the ability to learn new systems quickly. Strong organizational skills with the ability to multi-task , prioritize, and manage time effectively. Flexibility and willingness to work in rotational shifts . Excellent attention to detail and accuracy in handling data. About Charter Established in 1986, CHARTER is a 100% Australian-owned company providing comprehensive debt collection and recovery services. For over 35 years, we've served clients across industries—including banks, telecom providers, SMEs, utility companies, government departments, and councils—delivering results with integrity and efficiency. 🌐 Visit us: www.chartermerc.com.au Show more Show less

We need your analytical mind and Excel expertise. As Charter continues its growth in delivering exceptional debt management solutions across Australia, US, UK and New Zealand, we’re seeking a detail-oriented MIS Executive – Excel Macros Specialist to join our team in Cochin. With a strong reputation for providing world-class service to some of the globe’s leading banks and telecom companies, Charter is the ideal place to take your data and reporting skills to the next level. Key Responsibilities Prepare and maintain detailed reports using Microsoft Excel , including automation using formulas and macros to improve reporting efficiency. Generate data-driven reports directly from internal systems and software. Upload accurate client-specific data into internal platforms as per defined requirements. Manage email communications, ensuring timely and professional responses. Continuously improve macro efficiency and streamline reporting processes. Must-Have Skills Strong proficiency in Microsoft Excel – including experience with formulas, pivot tables, and macros for automation. Basic computer skills with the ability to learn new systems quickly. Strong organizational skills with the ability to multi-task , prioritize, and manage time effectively. Flexibility and willingness to work in rotational shifts . Excellent attention to detail and accuracy in handling data. Benefits: Health insurance Schedule: Day shift Rotational shift Supplemental Pay: Performance bonus Ability to commute/relocate: Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Required) About Charter Established in 1986, CHARTER is a 100% Australian-owned company providing comprehensive debt collection and recovery services. For over 35 years, we've served clients across industries—including banks, telecom providers, SMEs, utility companies, government departments, and councils—delivering results with integrity and efficiency. Visit us: www.chartermerc.com.au Show more Show less

We are looking for a Team Leader - Debt Collections (Domestic Process) Location: Kakkanad, Cochin (Preferred immediate joiners) Join Charter's expanding team as a Team Leader - Debt Collections in our Domestic Process team. In this role, you will lead a team of Collection Executives, handle both inbound and outbound collection calls, and resolve customer issues related to outstanding debts across the domestic market. We are seeking an experienced professional who can manage a team and deliver exceptional results. Key Responsibilities: Lead, motivate, and manage a team of Collection Executives to ensure targets and performance goals are consistently met. Handle both inbound and outbound collection calls to resolve issues related to debts from customers across the domestic market. Identify customers’ needs, clarify information, and provide tailored solutions to resolve issues efficiently. Track and analyze team performance, providing guidance and support for improvement. Maintain accurate records of all conversations and transactions in the database. Escalate priority issues to higher management as needed, ensuring prompt resolution. Participate in client briefings, team meetings, and training sessions to stay updated on company processes and industry best practices. Ensure that team members adhere to company policies, compliance standards, and performance metrics. Qualifications & Requirements: Minimum 4 years of experience in collections or related roles, with at least 2 year in a team leadership capacity. Strong communication skill. Excellent listening and negotiation skills to engage effectively with customers. Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Proficient in basic computer skills and comfortable working in a shift-based environment. Strong leadership qualities with the ability to manage a team, set performance targets, and drive results. Previous experience in a domestic process is highly preferred. Salary: Negotiable Additional Benefits: Cab facility (Pick-up and drop) within Cochin city limits. Health insurance after completion of 1-year service. Applying: Please send your CV to careers@chartermerc.com.au Job Type: Full-time About Charter: Charter is a leading financial services company based in Kochi, India, providing comprehensive financial solutions to clients across Australia, UK, New Zealand, India, and the US. We are committed to delivering exceptional service to our clients while fostering a positive, supportive work environment for our employees.