IT Support Engineer

Job Description

Work Location: Ahmedabad Looking for Immediate joiners Please share your updated profile to sugantha.krishnan@acldigital.com Role & responsibilities Maintaining the security and stability of an organization's IT infrastructure by ensuring timely deployment of security patches and updates, and managing antivirus software. Responsibilities include overseeing antivirus updates, managing device compliance, and responding to potential malware threats. Patch management involves managing upgrades, updates, and patching for software and applications across all endpoints, ensuring compliance with security requirements. Key Responsibilities: Antivirus Management: Overseeing antivirus updates, managing device compliance, and responding to potential malware threats. Patch Management: Managing upgrades, updates, and patching for software and applications across all endpoints, ensuring compliance with security requirements. Security Compliance: Ensuring all systems are up-to-date with the latest security patches, feature updates, and bug fixes. Software Inventory: Maintaining an inventory of patches for software and systems in use, ensuring they are up to date and applied regularly. Testing and Deployment: Testing patches in a pilot group of computers before deploying them to production machines. Monitoring, Reporting and Documentation: Continuously monitoring systems for missing patches, tracking deployment status and preparing reports for IT management and auditors, documenting the patch management process. Provide First-Line IT Support: Assign IT HelpDesk Tickets, Answer phone calls, emails and chat inquiries from end-users. Troubleshooting: Assisting user with resetting their password, troubleshooting a printer issue, or guiding them through installing a new software application. Troubleshooting end-user workstation issues (software/hardware) remotely. Identity and Access Management: Handling leavers/joiners/update activities for endpoints in Active Directory/LDAP/SSO. Collaboration: Collaborating with other IT teams and stakeholders to ensure effective patch management.