Job
Description
Set up, operate, and troubleshoot AV systems for internal meetings and events such as Town Halls, AMAs, and leadership sessions Support and maintain meeting room technologies including Microsoft Teams Rooms, conferencing displays, control panels, and digital signage Perform routine checks, testing, and documentation of AV infrastructure to ensure consistent performance across collaboration spaces Coordinate with internal teams to deliver AV requirements for hybrid meetings and events, ensuring readiness and issue-free execution Provide end-user IT support for hardware, software, and access issues using ServiceNow, ensuring timely and accurate resolution Carry out onboarding and offboarding processes including device provisioning, account setup/deactivation, and access management Install, diagnose, and maintain end-user IT equipment and software to support day-to-day business operations across Windows and macOS environments. Technologies we use AV Collaboration: Microsoft Teams Rooms, Crestron, Barco ClickShare, BrightSign, Appspace, Q-SYS, AVoIP( Dante, NDI, AES 67 etc) AV Hardware: Soundbars (Logi, Poly), displays, microphones, digital signage, control panels IT Support Tools: Windows/macOS, Microsoft 365, ServiceNow, Active Directory, Intune, Endpoint Central What we are looking for 5 7 years of experience in AV support or a hybrid AV/IT support role, ideally in a corporate or event-driven environment. Strong hands-on experience with AV systems such as Microsoft Teams Rooms, Crestron, Barco ClickShare, conferencing peripherals, and digital signage. Working knowledge of IT support tasks including device setup, onboarding/offboarding, account provisioning, and troubleshooting on Windows/macOS. Familiarity with enterprise support and management tools such as ServiceNow, Intune, Endpoint Central, Active Directory, and Azure AD. Comfortable supporting internal events, hybrid meetings, and in-room technologies, both onsite and remotely. Strong communication and coordination skills with the ability to support stakeholders in high-visibility situations. Post-secondary education in AV technology, IT, Communications Technology, or a related field, or equivalent experience. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental we'll-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons
