At Aunalytics, we are dedicated to serving as the technology infrastructure and primary advisors driving analytics and IT innovation for legacy businesses. Our comprehensive range of services encompasses cloud infrastructure, IT services, advanced analytics, and AI, all aimed at empowering businesses to leverage the potential of technology and data. We equip businesses not only to survive but to thrive in a data-driven future, enabling them to lead innovation while preserving their core values. We recognize that legacy businesses require more than just technological tools; they need guidance and expertise to navigate the complexities of embracing innovation. That is why our meticulously designed analytics and IT services extend beyond software and hardware. We seamlessly integrate technology with strategic analysis, guidance, and hands-on management based on years of experience. Each business is unique, and our tailored approach ensures a holistic solution that empowers legacy organizations to embrace innovation confidently. The Jr. Product Support Specialist role involves managing and resolving Tier 1 data delivery issues and support requests to ensure timely responses and compliance with SLAs. Responsibilities include monitoring active-hours alerts, efficiently addressing support items, and escalating issues when necessary to uphold data pipeline reliability. The Specialist is accountable for tracking and achieving individual quarterly goals, engaging in continuous improvement tasks and training, and contributing to support team documentation. Proficiency in tools such as AutoTask, OpsGenie, and Palo Alto Firewall/VPN whitelisting is crucial for executing daily tasks. By maintaining active engagement, effective issue resolution, and continuous learning, the Junior Product Support Engineer plays a pivotal role in ensuring accurate and timely data delivery and product operations. The primary schedule for this position is from 4:30 pm to 1:30 am IST, with occasional alternate days and weekends to cover for colleagues on leave or for critical service issues. Key Duties & Responsibilities: - Provide initial customer support for users encountering issues with our products through various communication channels. - Engage in continuous improvement initiatives to enhance product support efficiency. - Monitor inbound queues and internal communication channels for high priority issues and provide timely updates. - Diagnose and resolve basic technical problems related to the products. - Document all support cases clearly and concisely. - Track and document client issues and resolutions in a ticketing system. - Maintain a strong understanding of the company's products and services to resolve issues accurately and efficiently. - Adhere to defined timelines for issue resolution as per SLAs. Required Skills: - Associates degree or two years in a product support role preferred. - Minimum two years of troubleshooting or other technical experience preferred. - Ability to adapt communication to different audiences. - Strong multitasking and time management skills. - Critical thinking ability for process enhancements and growth identification. - Contribution to a culture of collaboration and teamwork. - Strong interpersonal and client service skills. - Familiarity with project management software, with Jira experience considered a plus. What's in it for You - Opportunity to work in the dynamic fields of cloud, data management, and analytics with industry experts. - Exposure to cutting-edge technology in a relaxed, enjoyable work environment. - Contribution to a local company dedicated to community impact. - Involvement with a rapidly expanding tech company. - Competitive salary and benefits package.,
Position Overview As a Systems & Infrastructure Engineer, you will support and maintain our Linux-based data analytics platform. You will be responsible for system lifecycle management, platform reliability, containerized workloads, and operational compliance in a regulated environment. The ideal candidate has hands-on experience with Ubuntu Linux , understands modern containerization and orchestration technologies (Docker/Kubernetes) , and thrives in a distributed, technically complex, data-centric environment. Essential Duties & Responsibilities: Platform Operations & System Administration Install, configure, upgrade, and decommission: BIOS and firmware Ubuntu/Linux operating systems System-level packages, software applications, modules, and dependencies Manage and maintain virtualization or container environments, including Docker and Kubernetes workloads Monitor system resource utilization, scalability, and performance of compute nodes and platform services. Perform routine system health checks, vulnerability assessments, and patch management Troubleshoot and resolve Linux OS issues, compute environment problems, network connectivity concerns, storage issues, and node-level failures Platform Management & User Operations Handle daily operational requests including: User management, access provisioning, and permissions updates Data access requests and entitlement adjustments Break-fix support and incident response Ticket queue management, documenting work in accordance with SLAs Collaborate with engineering, analytics, and DevOps teams to support environment stability and improvements Ensure high availability of critical platform services used by computation, data analysis, and ETL workflows Security, Compliance & Audit Support Maintain environment compliance with SOC 2, HIPAA, and PCI requirements through year-round operational discipline Implement and validate security controls such as: Patch management Access controls and logging Vulnerability remediation Configuration management and change tracking Document platform changes, architecture, and controls to support compliance Provide audit support annually through evidence collection, system reports, configuration exports, and control demonstrations Automation & Reliability Engineering Develop automation scripts using Bash, Python, or similar languages to streamline operational processes Enhance system reliability through: Infrastructure-as-Code templates (e.g., Terraform, Ansible) Automated deployments and environment builds Monitoring and alerting improvements Participate in capacity planning, performance tuning, and architectural enhancements for high-volume compute and analytics workloads Systems Engineering in a Computational Analytics Environment Manage compute clusters supporting data science, analytics, and batch workloads Oversee job scheduling environments (Kubernetes jobs, Cron, workflow schedulers) Support distributed file systems, object storage, or high-throughput data pipelines as needed Maintain security and operational continuity across multi-node environments Required Skills: Required 3 6 years of hands-on experience with Ubuntu/Linux system administration Working knowledge of Docker and Kubernetes in a production environment Experience with system patching, kernel upgrades, firmware/BIOS updates, and environment hardening Familiarity with security best practices, access control, and compliance-driven operations Strong troubleshooting skills across systems, networking, and application layers Scripting experience (Bash, Python, or similar) Experience working in remote, distributed teams Preferred Experience supporting a high-performance computing (HPC), large-scale analytics, or distributed compute environment Exposure to CI/CD pipelines, GitOps, or automated infrastructure provisioning Understanding of SOC2/HIPAA/PCI controls, audits, or regulated computing environments Experience with monitoring tools (Prometheus, Grafana, Zabbix, etc.) Soft Skills Strong communication skills and ability to document clearly Attention to detail, especially regarding compliance requirements Ability to work independently, manage priorities, and meet operational SLAs Proactive mindset with a drive to automate and improve platform Whats in it for You Opportunity to work in the booming field of cloud, data management and analytics alongside some of the brightest minds in the industry Opportunity to work with cutting-edge technology Chance to work with a rapidly expanding US tech company Flexible schedule and paid time off Competitive salary and benefits package