IT Specialist (Maintenance & Asset Management Software Implementation Specialist)

As an international manufacturing leader in intralogistics, BEUMER Group is committed to providing the right solutions for logistic challenges. We are a family-owned company that values tradition and innovation, and we take pride in the creations of our employees every day. Our core values include Integrity, Inspiration, Quality, and Teamwork. In the role of Customer Onboarding and Support, you will guide new customers through onboarding processes, ensuring a smooth transition to Elaras offerings customized to their unique needs. Your responsibilities will include providing technical and customer support via email, phone, and live chat to address inquiries and resolve issues promptly for customer satisfaction. Building strong customer relationships through empathetic and personalized support will be key, as you act as an advocate for customer needs. Your role will also involve Dashboard Management and Optimization, where you will design, develop, and maintain business dashboards offering real-time insights into key performance metrics. Collaboration with internal teams to enhance data visualization, usability, and data integrity across all dashboards will be essential. In terms of Customer-Centric Collaboration and Feedback Analysis, you will work closely with product, sales, and engineering teams to relay customer feedback and contribute to customer experience improvements. Analyzing customer feedback to identify challenges and drive product enhancements that benefit the customer journey will also be part of your responsibilities. Documentation and Training will be a crucial aspect of your role, where you will develop comprehensive resources such as FAQs, guides, and support documentation to empower customers and enhance the support team's efficiency. Providing training to end-users and staff on business dashboards, digital tools, and IT processes will ensure optimal system usage and understanding. Project Management and Continuous Improvement will also fall under your purview, where you will manage multiple projects, prioritize tasks, and continuously seek opportunities for system and customer experience improvement. Proactively identifying and addressing areas of improvement and collaborating across teams to enhance overall digital and customer support functions will be key. Qualifications: - Bachelors / Master degree in Computer Science/ Information Technology - Minimum 3 years of professional and proven experience in customer support, IT, or digitalization, ideally within a SaaS or startup environment - Professional certifications in IT security (e.g., CISSP, CISM) or data management If you believe you possess the qualifications and skills for the above role, we welcome you to join our talented, passionate, and collaborative team at BEUMER Group.,