IT Specialist (Maintenance & Asset Management Software Implementation Specialist)

As an international manufacturing leader in intralogistics, BEUMER Group is committed to providing innovative solutions in conveying, loading, palletising, packaging, sortation, and distribution technology. With a strong focus on customer satisfaction and continuous improvement, we are proud of the work our dedicated employees deliver every day. At BEUMER Group, tradition and innovation converge seamlessly to create a dynamic and collaborative work environment. We are currently seeking a Customer Onboarding and Support Specialist to join our team. In this role, you will be responsible for guiding new customers through the onboarding process, ensuring a smooth transition to Elaras offerings tailored to their unique needs. By providing technical and customer support via email, phone, and live chat, you will promptly address inquiries and resolve issues to ensure maximum satisfaction. Building strong customer relationships through personalized support and acting as an advocate for customer needs will be a key focus of this role. Additionally, the role will involve managing business dashboards to offer real-time insights into key performance metrics. Collaborating with internal teams to enhance data visualization, usability, and data integrity across all dashboards will be essential for success in this position. You will also work closely with product, sales, and engineering teams to relay customer feedback and contribute to continuous improvement initiatives that enhance the overall customer experience. To excel in this role, you should have a Bachelor's or Master's degree in Computer Science or Information Technology, along with a minimum of 3 years of professional experience in customer support, IT, or digitalization, preferably within a SaaS or startup environment. Professional certifications in IT security (e.g., CISSP, CISM) or data management will be an added advantage. In return, we offer a wide range of exciting assignments that provide opportunities for professional and personal development. You will have the chance to work on interesting and challenging projects with Global MNCs, leveraging innovative technologies and gaining exposure to niche skills. Join our talented, passionate, and collaborative team of experts in the industry, where flexibility and autonomy are valued. If you believe you have the skills and experience to excel in this role and contribute to our team, we encourage you to apply. We look forward to hearing from you.,